Director - Customer Service & Logistics

Mondelez

10 - 15 years

35 - 45 Lacs

mumbai

Posted:2 weeks ago| Platform:

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Skills Required

supply chain team management demand planning network design production planning scheduling customer service distribution network operations logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are You Ready to Make It Happen at Mondel z International

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will lead Customer Service & Logistics (CS&L) in your geography covering all process areas from plan-to-cash. You will define and enable the delivery of the service, cash, cost, quality and safety targets of the market in line with the CS&L strategic vision.

How you will contribute

You will:

Develop and execute a strategy to ensure delivery of cash, cost and service targets in daily operations and for specific projects (innovation, productivity, supply network design)
Recruit, retain, engage, develop and manage talent to ensure there is a pipeline for critical positions
Ensure cooperation with internal (commercial and supply chain teams) and external stakeholders (customers and third-party providers) so objectives are met
Ensure business goals are achieved through the effectiveness of the IBP process
Define logistics service operational guidelines (i.e., defining guidelines, parameters, service levels and standards) in which local third-party providers operate
Deliver process and performance excellence, looking for opportunities to continuously improve across all CS&L areas (demand and supply planning, customization, warehousing and transportation, order-to-cash and cash-to-bill)
Lead the master plan to progress in the integration journey, driving agility and integration
`Define and bring to life a portfolio segmentation strategy to drive differentiated supply chain solutions tailored to different channel/customer needs

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Previous senior leadership role and experience in CS&L in a large multinational business in logistics and related fields with concentration in replenishment planning, production planning/scheduling, inventory management, demand planning and general business knowledge
Strategic agility and business acumen to track the continuous improvement record
Ability to lead and navigate in a complex matrixed organization
Demonstrates credibility and presence, consistently role modelling our values
Understanding of process linkages across the entire supply chain
Ability to create a high-performing, agile organization demonstrating strong people and team management skills
Can demonstrate experience of ensuring supply chain readiness in delivering innovation and new products to the market