Director - Collections Senior Group Manager

As a Collections Sr Group Manager, you will be responsible for managing multiple teams through other managers and ensuring their alignment with the overall business objectives. Your role will involve collaborating on medium to long-term planning for broad issues affecting the business and resolving issues referred by subordinate managers and staff. You will also be accountable for end results, budgeting, planning, policy formulation, and contributing significantly to the future strategy of the group. Your impact will reflect the size of the team managed, strategic influence on the business, and interaction with other functions or businesses. **Key Responsibilities:** - Manages business planning initiatives for a large functional area - Ensures that Ops organization is defining and implementing systems aligned with business strategy and goals - Collaborates on medium to long-term planning for broad issues affecting the business - Manages resource supply and demand, including hiring, staffing, and maintaining an effective workforce - Serves as an internally recognized Ops subject matter expert influencing operational practices - Establishes strategic plans for the function - Influences and negotiates with senior leaders across functions and may communicate with external parties **Qualifications:** - 15+ years of experience, including 8-10+ years of managerial experience **Education:** - Bachelors/University degree or equivalent experience, potentially Masters degree and managerial experience In this role, you will be responsible for the performance management of all performance for Collections, Credit, and Recovery (CCR) along with all back-office activities both domestic and offshore. This includes overseeing the performance of vendor resources across multiple locations and aiding in processing a high volume of applications and calls annually. Your role will involve partnering with senior leadership teams to ensure performance and adherence to stated objectives in various segments of CCR. This job description provides a high-level overview of the work performed in the role of Collections Sr Group Manager. Other job-related duties may be assigned as required.,