In this role, you will act as the capability lead, product owner, and team lead for the Pro code ai agent platform that serves a diverse group of colleagues ranging from novice business analysts to expert data scientists across the enterprise. The role will require the ability to flex between technical engineering of the platform and hands on working knowledge creating pro code ai agent applications as a user of the platform. You will also be accountable for a team of 5 colleagues.
You may have a software development background, or an engineering background or you were raised in a modern data analytics culture from the start of your career. You will have the ability to work with technology vendors, support resources, delivery partners, Pfizer stakeholders, and apply emerging and traditional technologies for analytics improvements in support of enterprise analytics platform strategy.
ROLE RESPONSIBILITIES
- Responsible for the design, engineering, security, compliance, release management, governance, financial management, product roadmap, and service / operational oversight of pro code ai agent platform
- Relationship management and oversight of external partners / technology suppliers (including software license and cloud hosting agreements)
- Partnering with senior leaders to understand business objectives and influence solution pattern to standard enterprise analytics pattern.
- Lead enterprise-wide pro code ai agent technical oversight and mentorship for geographically dispersed colleagues and contracted team members
- Technical coordination and collaboration with Pfizer Digital service providers both within and outside the AI CoE team: Digital Client Partners, Digital Architecture, Digital Creation Centers, and Enterprise Platform and Security teams.
- Partner with User Success team to maintain key informational content, drive platform adoption, and champion a strong user community
- Fostering an engineering culture of high performance, collaboration, and continuous improvement.
- Oversee the operations of global enterprise pro code ai agent environments globally and supporting self-service tenants:
- Automate operation, installation, and monitoring of the pro code ai agent ecosystem components in our infrastructure stack
- Manage and resolve critical support issues with a high degree of technical complexity.
- Ensure document knowledge in the form of incident notes, technical articles, and contributions to knowledge bases or forums within specific areas of expertise.
- Measure and monitor service and support performance and health (SLAs, KPIs, etc.)
- Collaborate with engineering and support teams on platform lifecycle management
- Develop and maintain operational run-books and training curricula for support teams
BASIC QUALIFICATIONS
- Bachelors degree in Computer Science, Statistics, or related field
- At least 8 years of professional experience
- At least 5 years engineering or technical role experience, ideally involving a complex and rapidly evolving software/product
- Proven track record of executive level presentations and ability to effectively communicate to multiple audiences and partners
- Oversee, coach, and mentor a development team of 5 colleagues
- Grit when faced with technical issues - you dont rest until you understand what is happening and why things are not working.
- Excellent problem solving and analytical skills with an aptitude for learning new technologies.
- Excellent verbal and written communication skills
- and the ability to interface with both technical and non-technical individuals as needed.
- Strong Linux system administration experience.
- Comfort working with and reading code.
- Experience working with at least one type of relational database and SQL.
- Experience with big data technologies, such as Hadoop, Spark, or Kubernetes.
- Experience with cloud platforms such as AWS, Azure, and GCP.
- Some experience with python.
- Familiarity with Ansible and other application deployment tools.
- Hands-on experience and proficiency with DevOps and information tools e.g., JIRA, Confluence, SharePoint, Yammer, etc.
PREFERRED QUALIFICATIONS
- Experience with authentication and authorization systems like LDAP, Kerberos, AD, and IAM
- Experience debugging networking issues such as DNS resolutions, proxy settings, security groups
- Some knowledge of pro code ai agent
- Some knowledge of Java
- AWS, Azure, or GCP Certification
- Agile / SAFE Certification
Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
