Director, Account Management

Who are we

Debt collection is one of the most unglamorous and misunderstood industries, which is also seen as unethical, outdated, and unreliable. Want to understand what that means Tell your folks that you're joining a collections company and watch their reaction. That's the perception we aim to change!

At DPDzero, we're a young team of super-enthusiastic, tech-obsessed builders on a mission to redefine the industry and make ethical, AI-driven debt collections the standard going forward. We're not just tweaking the industry, we're taking it from human-led to AI-first.

About DPDzero

DPDzero is an AI-powered, full-stack collections platform transforming how banks and NBFCs manage loan delinquencies. Started in 2023, we've grown 20X in just 24 monthspartnering with some of India's largest lenders including RBL Bank, IndusInd Bank, Unity Small Finance Bank, Moneyview, Tata Capital, and more.

We're not building a toolwe're fixing one of the biggest and most ignored problems in banking: debt collections. With our AI agents, data science algorithms, and zero-ops platform, we're rewriting how collections are done - scalable, repeatable, and 10X more ethical than what's existing today.

We don't want to change the collections industry. We want to own it

Ready to build the workplace of the future

We're looking for a senior leader to head our Account Management & Growth charter. This role owns DPDzero's most valuable lender relationships, drives expansion across products and delinquency stages, and to build a playbook for turning $100k pilots into $1M+ anchor accounts. This is a high-ownership role that blends CXO-level relationship management, commercial growth, and team leadership.

What You'll Do

1. Strategic Leadership

• Define and execute account growth strategy aligned to company's ARR goals.
• Conquer wallet share in top 50 BFSI customers with a repeatable expansion playbook.
• Own a portfolio worth ?100Cr+ and directly manage 23 anchor accounts.

2. Customer Success Excellence

• Ensure DPDzero consistently delivers ROI, efficiency, and GP protection
• Drive retention, renewals, and long-term account stickiness.
• Be the senior escalation point and trusted advisor for client CXOs.

3. Growth Partnerships

• Lead structured deals to drive expansion strategies across products/stages
• Unlock new revenue lines in existing relationships.
• Prepare strategies to drive wallet share.

4. Team Leadership

• Build and mentor a team of Strategic AMs and AMs.
• Foster a culture of ownership, growth mindset, and account management best practices.
• Drive consistent governance rhythms (monthly, quarterly reviews).

Key Skills & Experience

• 1218 years in fintech/BFSI partnerships, enterprise account management, or NBFC corporate sales.
• Proven record of scaling accounts to ?100Cr+ portfolios.
• Strong CXO presence, negotiation, and commercial acumen (account P&L ownership).
• Background in fintech, BFSI, SaaS, or BPO/KPO services strongly preferred.

Why join DPDzero

• You'll run one of the most advanced digital recovery setups in India.
• You'll work directly with founders on lender portfolios worth hundreds of crores.
• You'll define the future playbook for digital-first collections in the country.
• High autonomy, high accountability, and a team that moves fast.

If this feels like the challenge you've been waiting for, let's build something legendary together.