Director - Account Management

Position Title: Director Account Management

Type of employment: Full time

Experience: 15+ years

Qualifications: Postgraduate

About Us:

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico and Singapore. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

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Key Responsibilities:

Stakeholder & Account Management

• Act as a strategic advisor to C-level stakeholders on compliance, operational efficiency, and transformation initiatives.
• Manage end-to-end client relationships, ensuring alignment of service delivery with client expectations across functions.
• Lead high-performing transformation teams and collaborate cross-functionally with operations, IT, HR, TA and executive leadership.
• Oversee key deliverables including transformation roadmaps, reporting and governance.
• Monitor KPIs/SLAs, resolve escalations, and drive continuous improvement and client satisfaction.
• Support account growth through proactive engagement and trusted advisory support.

Transformation & Strategy

• Lead end-to-end transformation initiatives for client organizations, focusing on automation, and digitization across operations.
• Collaborate with global teams to drive change management and implement scalable, future-ready operating models.
• Deliver strategic insights and solutions on the internal controls as part of broader transformation programs.

Internal Controls & Governance

• Partner with clients to assess and align their governance and compliance frameworks, ensuring transparency and operational integrity.
• Collaborate with risk and compliance stakeholders to support audit-readiness, data integrity, and regulatory compliance as needed.

Qualifications & Experience

• 15+ years of experience across account management, client partnership & transformation.
• Preferred industry experience: Technology / IT / ITES / Digital & e-commerce / SaaS / Tech consulting.
• Strong understanding of technology platforms, enterprise systems, and digital transformation concepts.
• Ability to build trusted relationships with senior client stakeholders
• Proven track record of managing key accounts, client relationships, and growing accounts
• Experience overseeing multi-disciplinary delivery teams or programs on behalf of clients
• Skilled at managing expectations, handling escalations, and navigating complex client environments
• Strong grasp of project management methodologies
• Collaborative working style with both clients and internal teams
• Ability to thrive in fast-paced, high-growth, or ambiguous environments

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