Direct Walkin - Virtual Relationship Manager-Prime Chennai

Hdfc Bank

0 - 2 years

2 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

vrm sales phone banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Ensure engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
Relationships and Sales
Meet the defined objectives of the Portfolio managed by the respective VRM. Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.
Call handling as per defined standards.
Accurate resolution for customer queries.
Promoting Digital Banking services for a superior customer service experience.
Profiling of customers in order to aid right cross-servicing of Bank products
Accurate logging and resolution of complaints.
Attrition control of customers.
Regular interactions with the customers and pro-actively assessing customer needs.
Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.
Ensure portfolio quality of relationship while racing considering eligibility.
Monitor large amount movements and account closure from the deposit accounts.

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