Direct walk in Drive For TL's and QAs For International Voice process

- Bangalore

Were hiring experienced professionals in US Healthcare Inbound Voice process .

:

in international contact Centre (Inbound Voice)

Internation contact center experience is mandatory (US , UK, Australian market)

Should have excellent communication skills Speak, read and written.

Open in Voice process:

• Team Leader operations
• Senior Manager operations
• Quality Specialist
• TL Quality
• Subject Matter Expert (SME)
• Process Trainers.

About the Process:

Inbound US Voice Process

Open Positions & Key Responsibilities

1. Team Leader (TL) Inbound US Voice

Responsibilities:

• Manage and motivate a team of customer support executives handling inbound calls from US customers.
• Monitor performance metrics including CSAT, AHT, Quality, and Attendance.
• Conduct daily huddles, provide feedback and performance coaching.
• Handle escalations and ensure timely resolution of customer issues.
• Prepare performance reports and coordinate with stakeholders.

2. Quality Analyst (QA) Inbound US Voice

Responsibilities:

• Audit inbound customer interactions for compliance and service quality.
• Identify process gaps and suggest corrective actions.
• Maintain quality reports and share insights with operations.
• Conduct calibrations and support performance improvement plans.

3. Process Trainer Inbound US Voice

Responsibilities:

• Conduct new hire and process training for inbound customer service teams.
• Create and update training content and assessments.
• Track trainee performance and ensure smooth handover to operations.
• Partner with QA and Operations to identify training needs and skill gaps.

Eligibility Criteria:

• Any Graduate
• Excellent

  English communication skills

  (both verbal and written).
• Prior experience in

  Inbound US Voice Process

  is

  mandatory

  .
• Immediate joiners preferred.

Interested folks directly walk-in for the drive on 11th Oct , Saturday or can please share your resume to : sunkari.srikanth@sagility.com