Direct Collection Manager - Two Wheeler Loans

As an ideal candidate for this role, you will be responsible for the following: - Allocating portfolios to vendors based on past performance trends and FOS availability, and ensuring adequate manpower capacity for the portfolio. - Reviewing cases with FOS / TL and assigning work based on disposition codes. - Coordinating with agency resources to plan calls for better resolution and providing support on difficult cases. - Periodically allocating receipt books & Repo kits and conducting audits. - Ensuring closure of agency billing within 60 days of completing the work month. - Obtaining prior approvals in repo cases and assisting agencies in managing repo-related issues. - Addressing collection/repo related customer service issues and escalations. - Collaborating with the legal team to initiate legal actions against chronic defaulters and working with enforcement agencies in cases filed against the organization. - Tracking and reviewing BKT resolutions at agency and FOs level. - Restricting flow rates to the next BKT based on the location you are handling. - Removing non-performing FOs, recruiting a fresh team, and providing training as needed. - Closing CRM queries within the assigned TAT. - Responding to RCU audit queries before TAT and implementing committed actions at the field level. - Discussing receipt book discrepancies with the agency to prevent their reoccurrence in the field. - Ensuring 100% utilization of HHT and submitting reports to ACM / RCM regularly. - Informing the IT team about non-working HHT for necessary support. Qualifications Required: - Relevant experience in portfolio management, agency coordination, and customer service. - Strong communication and problem-solving skills. - Ability to work collaboratively with multiple teams and stakeholders. - Familiarity with CRM systems and audit processes. - Proven track record of meeting deadlines and achieving targets. - Knowledge of repo cases and legal procedures would be advantageous.,