Dining Supervisor

OB RESPONSIBILITIES

• Oversee Daily Operations:
• Ensure all services meet the established standards of quality and efficiency.
• Coordinate between kitchen and dining room staff to execute orders efficiently.
• Resolve any issues promptly to enhance the dining experience.
• Increase revenue through sales promotions and upselling techniques
• Increase number of google reviews and assist marketing team with social media interactions
• Staff Training and Compliance:
• Follow up on training programs done by the company for all food and beverage staff.
• Ensure compliance with SOP’s and health and safety regulations.
• Conduct daily briefing to improve service and reduce customer issues
• Ensure the upkeep and hygiene of the restaurant and premises.
• Periodic checking of staff accommodation and making sure rooms and premises are maintained well.
• Customer Service:
• Handle customer complaints and feedback professionally to improve the dining experience.
• Increase customer feedback through regular personal interactions and customer feedback forms
• Staff Scheduling:
• Schedule staff shifts, considering peak meal times and special events, to ensure adequate coverage and efficient service.
• Maintain a positive and professional working environment for all staff members
• Inventory Management:
• Order supplies and conduct regular stock takes to minimize waste and ensure cost-effectiveness.

SKILLS

• Excellent communication, leadership, and problem-solving skills.
• Strong attention to detail and commitment to quality standards.
• Ability to work independently and within a team to achieve common goals.
• Availability to work flexible hours, including weekends and holidays.
• Ability to manage inventory and ordering of food and supplies.
• Ability to speak Hindi & English fluently.
• Knowledge in using petpooja software is preferred.

WORK EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• A minimum of 4 years of experience in F&B service as Captain
• A minimum 2 years of experience in supervisory role in F&B
• Any Master/degree from Hotel Management Institute is preferred.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person