Posted:2 days ago|
Platform:
On-site
Full Time
1. Partner & Technician Management
Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs.Ensure availability and manage upgrades or terminations2. Training & Development
Conduct initial training, reskilling, upskilling, and periodic refresher programs.Deliver hands-on field training through OJTs3. Performance Monitoring & Customer Support
Track KPIs and performance metrics of partners and technicians.Take corrective actions based on evaluation outcomes.Guide and support in resolving escalated issues within TAT to ensure customer satisfaction.4. Operational Compliance
Conduct audits, inventory reconciliation, and FTTx device inspections.5. Mobility Device Services
Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades.Train and support extended service points.6. Field Readiness & Ad-hoc Activities
Travel to touchpoints as required.Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates.
Job Type: Full-time
Pay: ₹9,793.46 - ₹16,000.00 per month
Benefits:
Work Location: In person
Reliance Jio Infocomm Limited India
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