Digital Customer Service

As a Digital Transformation Specialist, you will play a crucial role in enhancing customer experience and operational efficiency through various digital initiatives. Your responsibilities will include: - Overseeing the design, development, and maintenance of company web pages to ensure user-friendliness and alignment with brand standards. - Identifying opportunities for digital transformation within the customer service department and developing strategies for innovative solutions. - Optimizing web content using SEO best practices, keyword tags, and metadata to improve search engine rankings and drive organic traffic. - Utilizing Google Analytics and other digital tools to monitor website performance, analyze user behavior, and provide actionable insights for continuous improvement. - Leveraging AI and emerging digital technologies to enhance customer service processes, automate tasks, and deliver personalized experiences. - Leading and managing digital transformation projects from conception to execution, ensuring timely delivery and alignment with business objectives. - Working closely with cross-functional teams to integrate digital solutions into existing processes and improve customer interaction, engagement, and satisfaction. - Analyzing digital service performance metrics and providing actionable insights to optimize service delivery. - Staying updated on industry trends and emerging technologies to recommend innovative solutions for digital transformation. Qualifications Required: - Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. - 6-7 years of experience in digital transformation, web development, or customer service technology. - Strong technical skills in web development, digital platforms, and customer service tools. - Proven experience in managing and delivering digital transformation projects. - Excellent analytical and problem-solving abilities. - Strong leadership and project management skills. - Exceptional communication and interpersonal skills. - Familiarity with customer relationship management (CRM) systems and digital marketing tools is a plus. Preferred Skills: - Experience with content management systems (CMS) and e-commerce platforms. - Knowledge of data analytics and business intelligence tools. - Familiarity with agile methodologies and project management frameworks.,