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Hexaware Technologies
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Digital CRM Architect

Digital CRM Architect

Hexaware Technologies

7 - 10 years

13 - 18 Lacs

mumbai pune chennai

Posted:21 hours ago| Platform:

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Skills Required

java architectural design interior designing project management c++ software development design development microsoft azure photoshop sketchup design management autocad microservices working drawings j2ee construction aws project coordination

Work Mode

Work from Office

Job Type

Full Time

Job Description

The D365 CRM and Power Platform Architect is involved in all aspects of implementing Dynamics 365 CE (Customer Service) solutions from pre-sales work through the project life cycle to go-live and on-going support, legacy application migration experiences. As a D365 technical architect you will be leading implementations on the D365 products with many advanced tools and techniques. You will utilize standard implementation methodologies to deliver compelling solutions for our customers.

Responsibilities:

Delighting the customers with exceptional customer service

Oversee the development architecture process with the engineering team.

Design and build D365 (Customer Service), power platform (power automate, AI builder, Power Pages), Azure APIM based integration solutions that meet client objectives.

Experience to build existing and new products on D365, build pcf controls, custom pages, embedding canvas pages into model driven app.

Knowledge of Copilots provided by Microsoft and methodologies to build on copilot studio

Utilize your knowledge of business processes and best practices to advise and guide the customer during pre-implementation consulting engagements such as Requirements Gathering, Fit Gap Assessments, Design and Configuration.

Business and systems analysis and documentation

Product design and gap analysis to standard product functionality

Production of design, system, user and procedural documentation

Application configuration and setup

Provide system training to both internal and external clients

Liaising with on-shore and off-shore development teams to deliver robust solutions on time

Managing change control

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Hexaware Technologies

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Navi Mumbai Maharashtra

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Digital CRM Architect