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Whatfix
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Digital Adoption Consulting - Lead

Digital Adoption Consulting - Lead

Whatfix

4 - 9 years

25 - 30 Lacs

Bengaluru

Posted:17 hours ago| Platform:

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Skills Required

ERP SAP Bfsi Consulting Healthcare Medical insurance FMCG ITES Oracle CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who are we

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.

With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.
Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year
Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

In this role, you will:

Support the team to define & agree on the project plan, scope, timelines & dependencies for implementation
When working with specific a/c, benchmark practices/focus areas against other players in that space.
Generate and share required reports (as per RASCI matrix) with relevant stakeholders
Ensure aligned team members are meeting compliance mandates.
Drive resource utilization, cross-collaboration and competency development within the team
On a need basis, oversee & manage on-the-job performance of aligned team members

Required Expertise

Experience working in diverse cultures and practices across geographies
Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others.
Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.
Knowledge of Javascript, CSS, HTML will be an advantage
Team handling experience, at least in functional capacity.

Preferred Skills

Awareness of diverse cultures and practices across geographies
Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others
Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.
Knowledge of Javascript, CSS, HTML will be an advantage

Perks & Benefits (India)

Best-in-class medical insurance coverage
Free lunch & dinner buffet
Doorstep cab drop facility
Education sponsorship
Internal job transfer & global mobility programs
Scope to represent Whatfix at global events
We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note:

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation ultimately helping us achieve our goals more effectively. At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.
In any situation that requires additional flexibility, we re open to considering exceptions on a case-by-case basis to ensure you re supported in managing both work and life seamlessly.

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Digital Adoption Consulting - Lead