Job
Description
Role Summary We are seeking an experienced ITSM Manager to join our dynamic team. The ideal candidate will have a strong background in consulting roles and possess expertise in IT Service Management Processes. The candidate should have strong analytical and communication skills, with an ITIL4 certification being a significant plus. Key Strategically guide clients in the adoption and optimization of ITSM frameworks, aligning IT services with their core business objectives. Lead the design and implementation of comprehensive ITSM strategies to drive client productivity, efficiency, and collaboration. Champion the continuous improvement of ITSM processes, leveraging industry best practices and cutting-edge methodologies. Perform in-depth analyses of client IT environments, identifying opportunities for service enhancement and innovation. Oversee complex ITSM projects from inception to completion, ensuring deliverables are achieved on time, within budget, and to the highest quality standards. Conduct advanced workshops and training sessions for clients on ITIL processes, fostering a culture of knowledge sharing and best practice adoption. Collaborate with senior stakeholders to ensure seamless integration of IT infrastructure services with broader business processes and goals. Maintain expert-level knowledge of the ITSM landscape, including trends, emerging technologies, and regulatory changes. Qualifications Bachelor s degree in information technology, Computer Science, or a related field; Master s degree preferred. 10-15 years of progressive experience in ITSM roles, preferably within IT Consulting, Products, or Service Integrator Companies. Extensive experience in the design, deployment, and management of ITSM solutions and processes. Proven track record of leading IT transformation initiatives and operating model redesigns. Advanced analytical and problem-solving skills, with a demonstrated ability to tackle complex challenges. Outstanding verbal and written communication skills, with the ability to influence and engage at the executive level. Proven ability to lead and inspire teams, fostering an environment of collaboration and continuous improvement. ITIL4 certification is preferred. What we look for People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.
