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Desktop Support Engineer

Desktop Support Engineer

UST

2 - 6 years

0 Lacs

chennai all india

Posted:16 hours ago| Platform: Shine logo

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Skills Required

l2 support macbook troubleshooting google workspace

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As an experienced IT Support Engineer, your primary responsibility will be to provide high-level L1 and L2 support in a dynamic technical environment. You will resolve issues efficiently via chat and email, supporting a range of devices including MacBooks, remote Linux development machines, and Google Workspace. Your proactive and responsive nature will be key in handling various support tasks effectively. Key Responsibilities: - Provide L1 and L2 technical support through chat and email. - Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace. - Perform routine support tasks such as access provisioning and management, ticket triage and routing, case escalation, internal knowledge base updates, and basic troubleshooting of MacBooks and network issues. Qualification Required: - Strong problem-solving and multitasking abilities. - Excellent communication skills. - Ability to work independently and escalate issues appropriately. - Familiarity with remote troubleshooting and endpoint management. Company Overview: The company utilizes a variety of tools and technologies including Google Workspace, Slack, Okta, Notion, GitLab, TigerVNC Client/Server, RDP Clients, Frame, DHCP, DNS, Meraki, Mosyle, Ubuntu, macOS, and Windows. Operating systems supported include Ubuntu, macOS, and Windows, with a focus on providing comprehensive support across different platforms. Role Overview: As an experienced IT Support Engineer, your primary responsibility will be to provide high-level L1 and L2 support in a dynamic technical environment. You will resolve issues efficiently via chat and email, supporting a range of devices including MacBooks, remote Linux development machines, and Google Workspace. Your proactive and responsive nature will be key in handling various support tasks effectively. Key Responsibilities: - Provide L1 and L2 technical support through chat and email. - Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace. - Perform routine support tasks such as access provisioning and management, ticket triage and routing, case escalation, internal knowledge base updates, and basic troubleshooting of MacBooks and network issues. Qualification Required: - Strong problem-solving and multitasking abilities. - Excellent communication skills. - Ability to work independently and escalate issues appropriately. - Familiarity with remote troubleshooting and endpoint management. Company Overview: The company utilizes a variety of tools and technologies including Google Workspace, Slack, Okta, Notion, GitLab, TigerVNC Client/Server, RDP Clients, Frame, DHCP, DNS, Meraki, Mosyle, Ubuntu, macOS, and Windows. Operating systems supported include Ubuntu, macOS, and Windows, with a focus on providing comprehensive support across different platforms.

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Desktop Support Engineer