Desktop Support Engineer

Company Description

Somaiya Vidyavihar University, established in 2019, is part of the prestigious Somaiya Vidyavihar group, which boasts over six decades of experience in education. Located in Mumbai on a picturesque 65-acre campus, the university provides a multidisciplinary learning environment for over 39,000 students. It offers innovative educational opportunities such as "major-minor" combinations, access to an advanced incubation center for entrepreneurs (riidl.org), and a comprehensive Placement Cell to facilitate career opportunities. With a global alumni network and robust on-campus facilities, Somaiya Vidyavihar University supports learners in realizing their potential and pursuing diverse aspirations.

Role Description

This is a full-time, on-site for a Desktop Support Engineer located in Mumbai. The Desktop Support Engineer will manage and maintain desktop computers and related devices, provide technical support, troubleshoot hardware and software issues, and assist with printer setup and support. Additional responsibilities include identifying and resolving IT issues, ensuring optimal functionality of computer systems, and providing user support to faculty, staff, and students as needed.

Qualifications

• Proficiency in managing and troubleshooting Desktop Computers and their operational systems.
• Strong skills in Technical Support and Troubleshooting IT issues.
• Experience in providing Printer Support and related operational setups.
• In-depth knowledge of Computer Hardware components and their maintenance.
• Effective communication and problem-solving skills to ensure end-user satisfaction.
• Ability to work collaboratively and adapt to technological advancements.
• A diploma or certificate course in Information Technology, or a related field is preferred.
• Relevant certifications such as CompTIA A+ or equivalent will be an added advantage.