Posted:2 days ago|
Platform:
Remote
Full Time
Job description
Job description:
1. End-user Support: Provide prompt and professional technical/Field support to end-users via phone, email, or in person. Assist with hardware and software issues, application installations, and system configurations.
2. Troubleshooting: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, Routers & switches and other peripherals. Identify and troubleshoot network connectivity issues.
3. Software Support: Install, configure, and troubleshoot software applications. Ensure software licenses are up-to-date and compliant.
4. IT Documentation: Maintain accurate records of support requests, troubleshooting steps, and solutions provided. Update knowledge base and documentation to facilitate future issue resolution.
5. Remote Support: Utilize remote support tools to assist off-site users and remote offices.
Job Type: Full-time
Pay: ₹180,000.00 - ₹300,000.00 per year
Benefits:
Ability to commute/relocate:
Application Question(s):
Work Location: In person
Scogo Network Pvt. Ltd
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