Desktop Support Engineer

Job Description

Designation : Desktop support Engineer Qualifications: Bachelor's degree in Information Technical or a related field Experience: 2 years of experience in hardware and network industry Salary: 4 LPA Location : Sandhurst Road Timing : 9am to 6pm ssssss Essential Duties and Responsibilities : providing first-line support for hardware and software issues. Diagnose and resolve technical issues related to desktops, laptops, printers, and peripherals. Set up new workstations, install software applications, and configure user accounts. Perform regular maintenance on hardware and software to ensure optimal performance. Maintain records of issues, resolutions, and inventory of hardware and software assets. Assist in training users on new software and technologies, providing guidance on best practices Set up and configure network hardware such as routers, switches, firewalls, and access points. Troubleshoot and resolve hardware issues; perform regular updates and patches. Use tools to monitor network performance and security; analyze traffic and usage patterns. Maintain accurate records of network configurations, diagrams, and hardware inventories. Work with other IT staff to integrate hardware with software systems and applications. Ensure hardware security measures are in place to protect against unauthorized access and threats Required Skills Strong understanding of operating systems (Windows 11), hardware components, and common software applications. Ability to diagnose problems quickly and efficiently. Excellent communication skills to interact with users and understand their needs. Ability to prioritize tasks and manage multiple support requests simultaneously. Basic knowledge of network troubleshooting (e.g., connectivity issues, Wi-Fi problems). Strong understanding of network protocols (TCP/IP, DNS, DHCP, etc.) and hardware. Ability to diagnose and resolve hardware and network issues. Experience with monitoring and management tools (e.g., Wireshark, Nagios). Ability to communicate technical concepts to non-technical stakeholders. Relevant certifications (e.g., Cisco CCNA, CompTIA Network+) can be beneficial. * Job Type: Full-time Pay: ₹400,000.00 per year Shift: Day shift Application Question(s): How many years of Proven experience in Desktop support engineer ? How many years of Proven experience in Network and hardware industry ? what is your current annual salary / ctc? what is your expected annual salary / ctc? what is your notice period? (in days) Work Location: In person