Desktop Support Engineer L1

Job Description

Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Ahmedabad, Kadi, Sanand(GIDC) Company website & Email ID : www.appstech.in, careers@appstech.in Role Description: We are seeking an experienced IT Support Engineer to join our client location. Responsibilities: End-User system Support: · Troubleshoot and resolve desktop and laptop operating system issues. Provide support for standard software applications. · Isolate and diagnose system issues, and report hardware problems to respective vendors. · Install, reinstall, and configure systems, printers, and scanners. · Configure desktops and laptops according to customer standardization policies. · Install, reinstall, and configure client software/applications within scope. Install, troubleshoot, and configure email clients. Resolve email client-related issues. · Troubleshoot printer and scanner-related issues. Address issues related to standard office software (e.g., MS Office Word, Excel, PowerPoint). · Install antivirus software and ensure virus definitions are updated automatically. Apply approved patches to desktops and laptops. · Configure appropriate access rights and permissions for printers. Set up wireless access on endpoints. Network Support: · Provide support for local area network (LAN), wired/wireless issues. · Assist in the configuration and troubleshooting of network connectivity. · Ensure network security protocols are followed. · Collaborate with network administrators to resolve complex network issues. Requirements and Skills: · Technical Proficiency: Strong understanding of operating systems, standard software applications, and network configurations. · Problem-Solving: Ability to diagnose and resolve technical issues efficiently. · Communication: Excellent verbal and written communication skills to assist end-users effectively. · Customer Service: Strong focus on providing high-quality support to users Job Type: Full-time Pay: ₹15,000.00 - ₹26,000.00 per month Benefits: Provident Fund Shift: Day shift Education: Bachelor's (Preferred) Experience: Desktop Support: 1 year (Required) Location: Sanand, Ahmedabad, Gujarat (Required) Work Location: In person