Desktop Support Engineer

As an Installation and Configuration Specialist, your primary responsibility will be to install operating systems and other applications such as Office Suite, Adobe Acrobat, etc. in accordance with the customer's software deployment policy. You will also be required to add or remove accessories, peripherals, or mobile devices and configure PCs to meet client specifications. Your role will involve troubleshooting hardware and software issues to ensure they align with the client's requirements. Additionally, you will configure desktops and laptops based on the desktop/laptop standardization policies of the customer. In this position, you will be responsible for the configuration and troubleshooting of printers, as well as setting up Outlook and addressing related issues both on systems and PDAs. You will also be expected to troubleshoot and resolve desktop/laptop operating system issues efficiently. Furthermore, you will assist users in accessing applications following standard operating procedures. Vendor coordination will be a key aspect of your role, where you will log, track, and ensure closure of OEM calls related to hardware, software, and networking support. Basic troubleshooting of network-related issues for laptops, internet access, and connectivity will also fall within your scope of work. It will be crucial for you to track and ensure end-to-end closure of escalated issues by collaborating with the back-end team and domain owners effectively.,