Desktop Support Engineer

Key Responsibilities:

• End-User Support:

  Provide support for all IT hardware, operating systems, applications, network, and printer-related issues, ensuring timely resolution within the defined SLA.

• System Installation & Maintenance:

  Install, maintain, and upgrade operating systems, desktop/application software, and other services as provided by TPL. Handle system relocation, and manage the addition or removal of system accessories and peripherals.

• Software Configuration:

  Install, reload, and reconfigure office productivity tools, including

  Office 365 components

  , browsers (Internet Explorer, Edge, Chrome), intranet, and internet-related configurations as required.

• System Security & Performance:

  Perform regular system checks and registry cleaning to protect PCs from viruses or worms. Diagnose and rectify malware-related issues using antivirus tools provided by TPL.

• Printing Support:

  Configure and manage print servers and resolve all user-level printing issues effectively.

• Network Connectivity:

  Perform

  network connector and I/O crimping/punching

  for LAN connectivity as part of daily technical support operations.

• Inventory & Documentation:

  Maintain updated documentation for local zone IT inventory and network diagrams, including relevant technical details and asset changes.

• Miscellaneous IT Activities:

  Perform additional IT-related activities as per TPLs operational requirements and instructions from the IT management team.

• CCTV / Surveillance Support:

  Provide

  primary support

  for video surveillance systems and CCTV camera installations, configuration, and troubleshooting.

• Shift Support:

  Work in rotational shifts as required and perform tasks defined under

  L1 support engineer scope

  , ensuring 24x7 monitoring as per schedules communicated by the Team Lead.

Required Skills and Experience:

• 2–5 years of experience in

  desktop support or IT infrastructure operations

  .
• Strong hands-on experience in

  Windows OS installation, configuration, and troubleshooting

  .
• Knowledge of

  Office 365, Active Directory, network basics (LAN/WAN, IP configuration)

  , and

  printer setup

  .
• Familiarity with

  hardware maintenance, antivirus tools, and CCTV systems

  .
• Experience with

  IT ticketing tools

  and adherence to SLA-based resolution processes.
• Good documentation, communication, and problem-solving skills.
  

Preferred Certifications:

• CompTIA A+ / N+

• Microsoft Certified: Modern Desktop Administrator Associate

• ITIL Foundation

Soft Skills:

• Strong customer service orientation and communication skills.
  
• Ability to work independently and manage multiple incidents efficiently.
  
• Willingness to work in rotational shifts.
  
• Attention to detail and proactive approach to issue resolution.