Desktop Support Engineer

Role Overview

Desktop Support Engineer

Key Responsibilities

• Provide on-site and remote support for hardware, troubleshooting and networking.
  
• Install, configure, and troubleshoot Windows OS, Microsoft Office, and other standard business applications.
  
• Respond to and resolve user-reported technical issues in a timely manner.
  
• Maintain asset inventory of all IT hardware and software.
  
• Support network connectivity issues (LAN/Wi-Fi) and basic troubleshooting of switches/routers.
  
• Set up new user systems, email accounts, and provide onboarding IT support.
  
• Coordinate with vendors for hardware repairs or replacements.
  
• Ensure data security protocols are followed during maintenance or issue resolution.
  
• Log and track support tickets using internal IT helpdesk tools.
  
• Provide support for video conferencing systems, projectors, and AV equipment as needed.
  

Required Skills and Qualifications

• Diploma or Bachelor's degree in Computer Science, IT, or related field.
  
• 4-6 years of hands-on experience in desktop and end-user support.
  
• Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking.
  
• Familiarity with antivirus software, system imaging, and remote desktop tools.
  
• Excellent troubleshooting and problem-solving skills.
  
• Good communication skills in English and Tamil (preferred).
  
• Ability to handle pressure and prioritize multiple support requests.