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Desktop Support Engineer

0 - 31 years

1 - 2 Lacs

Posted:20 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

When users experience more complex system failures, desktop support engineers leverage their technical expertise to troubleshoot and determine root causes. This involves: Investigating error messages Reviewing system and application logs Testing software and hardware to pinpoint faulty component(s) Escalating to a specialized team if unable to diagnose Documenting details to share with engineering/development teams Desktop support techs handle a variety of installation, configuration and maintenance tasks to optimize computer systems throughout the organization, including: Formatting, partitioning and imaging hard drives Upgrading or replacing hardware components like memory, network cards, video cards Installing operating systems, software drivers and applications Setting up new devices, printers, scanners, etc. Configuring system settings, security tools, VPN access etc. Performing preventative maintenance activities

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