Desktop Support and Intune mixed

Job Description

Greetings from TCS! Job Title: Desktop Support and Intune mixed Location: Delhi / Indore Experience Range: 4-6 Yrs Required Technical Skill Set: Knowledge on handling L1/L2 Job Description TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul. What are we looking for? Must Have: Should have expertise on EUC tools, remote support tools, MS office and outlook. Preferably to have a good understanding of Lync, VPN, and mobile device support. Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and software) incidents through to resolution Good-to-Have: knowledge in AD and smart hands and feet support. Knowledge in Networking and smart hands and feet support. knowledge and experience of supporting MAC devices and tablets Roles/Expectations from the role: Knowledge and experience on windows XP/7/8/10 OS Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Experience with Service management tool – Remedy Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements Provide VIP support for Desk side issues . Minimum Qualification: 15 years of full-time education Show more Show less