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ster DM Healthcare
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Deputy Manager.Customer Care

Deputy Manager.Customer Care

ster DM Healthcare

2 - 6 years

2 - 9 Lacs

Bengaluru / Bangalore Karnataka India

Posted:3 months ago| Platform: Foundit logo

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Skills Required

Customer Service crm software Data Analysis Conflict Resolution Process Improvement performance metrics Training Development

Work Mode

On-site

Job Type

Full Time

Job Description

The Deputy Manager, Customer Care will play a crucial role in overseeing the customer service operations, ensuring customer satisfaction, and managing the customer care team effectively. This position requires a proactive approach to problem-solving and the ability to implement strategies that enhance service delivery. Responsibilities Assist in managing the customer care team to ensure high-quality service delivery. Develop and implement customer service policies and procedures. Monitor and evaluate customer interactions to improve service quality. Handle escalated customer complaints and provide solutions in a timely manner. Prepare reports on customer feedback and service performance metrics. Train and mentor team members to enhance their skills and performance. Collaborate with other departments to resolve customer issues effectively. Skills and Qualifications Bachelor's degree in Business Administration, Management, or a related field. 2-6 years of experience in customer service or customer care management. Strong interpersonal and communication skills, both verbal and written. Proficiency in customer service software and CRM systems. Ability to analyze data and generate reports to improve service metrics. Problem-solving skills with a strong customer-centric approach. Experience in training and developing team members. Familiarity with customer service best practices and industry trends.

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Deputy Manager.Customer Care