Deputy Manager - System Administrator

Job Title:System Administrator (L2) IT Infrastructure & Operations

• Location

  : Ahmedabad

• Employment Type

  : Full-Time

• Department

  : IT Infrastructure & Operations

• Experience

  : 1012 Years (Preferred)

Job Summary

We are seeking a proactive and detail-oriented System Administrator (L2) to support and manage on-premise and cloud (AWS/Azure) infrastructure, data center operations, server monitoring, ITSM processes, and access management. The ideal candidate will ensure high availability, security, and compliance while coordinating with internal teams and vendors for timely issue resolution.

Key Responsibilities

1.

• Manage physical access control and monitor data center environment.
• Acknowledge and respond to alerts, performance notifications, and hardware events.
• Perform routine DC checks, UPS monitoring, and preventive maintenance.

2. . Server, Storage & Virtualization Management

• Monitor health and performance of Windows/Linux servers and storage devices.
• Perform event log analysis, patching, and preventive maintenance.
• Support virtualization platforms (VMware/Hyper-V): provisioning, snapshots, resource allocation.

3. Cloud Infrastructure (AWS & Azure L2 Level)

• Monitor and manage cloud compute instances (EC2/Azure VMs), storage, security groups, and IAM.
• Support hybrid environment operations including AD Sync, VPN Gateways, and cloud networking.
• Handle provisioning, backups, tagging, cost monitoring, and cloud resource optimization.
• Assist in implementing cloud security policies and automated backup strategies.
• Monitor cloud alerts using CloudWatch/Azure Monitor.

4. Active Directory & Identity Management

• Monitor AD replication, GPO processing, and OU structuring.
• Create and manage user accounts (AD, Azure AD, FTP, O365, etc.).
• Manage permissions, shared folders, group policies, and access provisioning.

5. System Registration, Asset & Inventory Management

• Register new servers/devices in HP-IRS or OEM portals.
• Maintain accurate IT asset inventoryservers, applications, licenses, cloud resources.

6. Application & Backup Management

• Monitor critical applications as per SOPs.
• Execute, validate, and troubleshoot backup/restoration processes (Veeam, Commvault, etc.).
• Perform backup policy review and maintain recovery logs.

7. Security & Compliance

• Monitor antivirus/EDR alerts and acknowledge incidents.
• Implement device security policies for desktops, laptops, and cloud endpoints.
• Support audits (ISO 27001/SOC2) with logs, access records, and compliance documentation.
• Monitor SIEM alerts and escalate incidents as required.

8. User Access Reconciliation

• Perform periodic access reviews across AD, WSFTP, SharePoint, CyberArk, O365, and cloud accounts.
• Ensure adherence to least-privilege and access governance.

9. Disaster Recovery & Reporting

• Assist in DR drills and maintain DR documentation.
• Prepare periodic reports (SLA, uptime, monitoring, incident summary).
• Maintain updated SOPs and version-controlled attachments.

10. Vendor & Stakeholder Coordination

• Coordinate with vendors for hardware/software/cloud issues.
• Track ticket progress, ensure SLA compliance, and document resolutions.

Qualifications & Skills

• Education & Certifications - Bachelors degree in IT/Computer Science.
• Preferred: MCSA, Azure Administrator, AWS SysOps/Cloud Practitioner, ITIL.

Technical Skills

• Expertise in Windows/Linux server administration.
• Experience with AD, Azure AD, O365, ITSM tools.
• Knowledge of cloud (AWS/Azure), virtualization, backup solutions, monitoring tools.
• Understanding of networking basics: TCP/IP, VLANs, routing, DNS, DHCP.
• Patch management and endpoint security knowledge.
• Basic PowerShell/Bash scripting.

Soft Skills

• Strong documentation, reporting, and analytical abilities.
• Ability to handle high-priority incidents independently.
• Effective communication and cross-team coordination.