Deputy Manager - ePharma Business

Job Description

Key Responsibilities Business Ownership & Growth Enablement Drive execution of strategies to increase digital pharmacy adoption, order volumes, and customer engagement. Support the Pharma Head in managing day-to-day operations and performance of the ePharma vertical Track and optimize key performance metrics (conversion rates, repeat orders, fulfillment TAT, inventory availability). Coordinate launch and scale-up of bundled offerings (e.g., chronic care kits, wellness packs). Stakeholder Collaboration: Work closely with Product team to relay business feedback and prioritize platform improvements. Growth & Marketing team to co-execute campaigns and retention strategies. Aster Retail Pharmacy team to support backend readiness, including stock, logistics, and cold chain fulfillment. Ensure seamless aggregator model execution across central warehouse and store-level fulfillment. Retail Pharmacy Coordination & Enablement Support Aster Pharmacy in building ePharma-aligned operations: inventory planning, SLA tracking, delivery workflows, and customer support readiness. Conduct periodic reviews with retail and warehouse teams to ensure fulfillment efficiency. Monitor compliance for digital prescription validation, returns, and expiry handling. Operational Alignment & Execution Excellence Ensure end-to-end operational readiness for digital pharmacy services. Identify and resolve blockers in prescription upload, catalog sync, delivery, and order completion. Lead day-to-day issue resolution and escalation management. Performance Reporting & Insights Maintain dashboards and business reports for GMV, retention, returns, and product availability. Present actionable insights to senior leadership for course correction and scale-up. Key Performance Indicators (KPIs) Digital order volumes and GMV Adoption & Engagement : Digital Features, Repeat Usage Customer Satisfaction & Service Quality for ePharma Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics Operational Efficiency & SLA Management for ePharma in collaboration with retail vertical Delivery, logistics, and execution excellence. Key Stakeholders Aster Digital Health: Product, Marketing, and Leadership teams Aster Retail Pharmacy: Operations, Warehousing, Delivery External Vendors: Tech partners, last-mile delivery partners Requirements Education & Experience Graduate degree in Pharmacy, Healthcare, Business, or Technology; MBA is a plus 35 years of experience in eCommerce, healthcare, or pharmacy operations Familiarity with digital platforms and aggregator fulfillment models Skills & Competencies Strong coordination and project management skills Ability to work cross-functionally and align multiple teams Analytical, process-driven, and execution-focused Excellent communication and stakeholder engagement