Deputy General Manager_Telecom BSS (Fixednet applications)

Roles and Responsibilities:

• 24*7*365 operations management of 35 legacy and cloud-based applications
• Risk Management & Compliance: Implementing security protocols and ensuring adherence to industry regulations
• Leading IT managers, providing training, and ensuring high performance
• Streamlining workflows to enhance efficiency and reduce downtime
• Vulnerability analysis management
• Strong service delivery management

Maintaining service levels customer satisfaction and performance metrics

Core competencies, knowledge and experience

1. Expertise in driving major incidents management calls 24*7*365 , providing resolutions and root cause analysis

2. Expertise in below

2.1. 24*7*365 operations management of legacy and cloud based applications.

2.2. Risk Management & Compliance: Implementing security protocols and ensuring adherence to industry regulations

2.3. Leading IT managers, providing training, and ensuring high performance

2.4. Streamlining workflows to enhance efficiency and reduce downtime

2.5. Vulnerability analysis management

2.6. Strong service delivery management

2.7. Maintaining service levels customer satisfaction and performance metrics

3. Expertise technical and functional knowledge of Vodafone Germany fixednet architecture supported applications and flows

4. Expertise technical and functional knowledge of TIKL applications like KBA, KSC, VFP WS, WITA, WBCI, WHS, Selectica, PKAT, BKS, COM , CCM, ASAP, Power Changer, VFP, SOC

5. Expertise technical and functional knowledge of Contact center solution applications like Titan, AskEMpolis and API HUB

6. Expertise technical and functional knowledge of Document and order management applications like OneDMS, , OPM

7. Application support and operations experience of application using below technologies

IBM MQ

SBUS

IBM BAW, BPM

Unix

Redhat Linux

HP UX

AIX

Oracle Database

AWS

OCI

Azure

8. Expertise in management, configuration and monitoring of below application servers

Tomcat server

WebLogic server

WebSphere server

HTTP server

IIS Server

9. Expertise in managing and implementing new solutions using below cloud based technologies and tools

Kubernetes

Docker

DataDog

ArgoCD

GitHub

Amazon Web Service

Splunk

Grafana

10. Expertise in below scripting languages

Unix Shell Scripting

Python

Java Scripting

PL/SQL

Power Shell

Must have technical/professional qualifications:

• Bachelor of Engineering
• 15+ experience in IT Operations, Support
• Telecom BSS Background is mandatory
• Good knowledge of Fixednet Stack Architecture
• AWS certified Solution Architect
• ITIL certified
• Expertise technical and functional knowledge of Vodafone Germany fixednet architecture supported applications and flows
• Expertise technical and functional knowledge of TIKL applications like KBA, KSC, VFP WS, WITA, WBCI, WHS, Selectica, PKAT, BKS, COM , CCM, ASAP, Power Changer
• 5. Expertise technical and functional knowledge of Contact center solution applications like Titan, AskEMpolis and API HUB
• Expertise technical and functional knowledge of Document and order management applications like OneDMS, , OPM