Deputy General Manager-Channel L&D

Job Description

Purpose Of The Role To drive a rich sales experience for the customer through enhancing manpower quality through training and ensuring availability of adequate manpower. Absence of an owner for manpower quality and adequacy at showroom would lead to a below par showroom experience for the customer, which can eventually lead to poor word of mouth. Job Responsibilities Dealer manpower training content design: Onboard 3rd party training partners for content design Design the content for training of dealer manpower, leveraging 3rd party training partners Periodically review training content and update it based on based on inputs from the central L&D and field team into development of training content Measures: Sales CPTV Dealer manpower training delivery: Onboard trainers (Dronas) for the delivery of training Supervise the delivery of training at outlet level via NMTs Measures: # of hours of training conducted/CA % of training coverage at the channel partners Dealer manpower adequacy: Define guidelines for manpower strength and skill requirement at dealership Conduct monthly review of dealer manpower adequacy and co-develop course correction plan with dealer as required Measures: % availability of overall manpower at channel partners % availability of manpower at key positions in channel partners Stakeholder Profiles & Nature Of Interactions Internal Head- Customer Excellence Nature of relation - Review of training schedule adherence for the week, and plan for coming week Frequency – Weekly NMT field team Nature of relation - Review of training schedule for coming week, resolution of challenges faced Frequency – Weekly External 3rd party training partners Nature of relation - Training program for the month and progress update of trainings conducted; Design/revamping of training content once in 6 months or as per requirement Frequency – Fortnightly Desired Candidate Profile Education - Graduation + MBA (Sales & Marketing) Prior experience of 10+ years (total) with at least 4-5 years of managerial experience in training of customer facing staff The role holder is responsible for the design of training content leveraging the services of 3rd party training agencies, as well as supervise and monitor the delivery of the training content via the Network Manpower & Training field team members. This role is also responsible for defining the manpower norms at showroom and monitoring the adherence to the defined norms. Skills & Competencies Proven experience in design and delivery of training content for customer facing staff Knowledge of backend sales process Strong Oral & written communication with fluency in English language Strong knowledge of Automobile sales processes Strong analytical skills/analytics background Show more Show less