Deputy Chief Information Officer

Role Overview:

The Deputy CIO will play a critical leadership role in aligning IT initiatives with business strategy across the Group companys operations in manufacturing, retail, e-commerce, and supply chain. Working closely with the CIO, this role will drive digital transformation, ensure IT operational excellence, enhance customer experience through technology, and support scalable enterprise platforms such as ERP, DMS, WMS, CRM, and Data Analytics.

Key Responsibilities:

Strategic IT Leadership

• Support the CIO in formulating and executing the enterprise IT strategy.
• Drive digital transformation across global supply chain, manufacturing, retail, and e-commerce.
• Lead IT planning, budgeting, and execution aligned with business objectives.
• Collaborate with C-suite leadership on technology investments, innovation, and transformation roadmaps.

IT Operations and Governance

• Oversee IT infrastructure, application management, cybersecurity, and compliance in co-ordination with Group IT.
• Establish IT service delivery frameworks (and ensure SLA adherence.
• Ensure business continuity planning (BCP) and disaster recovery (DR) mechanisms are in place.
• Lead IT audits, risk assessments, and cybersecurity posture improvements

Digital Transformation and Innovation

• Drive implementation of Industry 4.0/Smart Factory initiatives (IoT, AI, predictive analytics).
• Enable omnichannel retail and customer experience through digital tools (POS, CRM, loyalty platforms).

ERP, SCM & Data Analytics

• Oversee enterprise platforms like SAP S/4HANA, Oracle, Microsoft Dynamics, or similar.
• Ensure seamless integration of manufacturing systems (MES, DCS, WMS, DMS) with ERP.
• Champion data governance and establish enterprise data lakes and BI dashboards for decision support.

IT Procurement and Vendor Management

• Manage IT procurement lifecycle including vendor evaluation, negotiation, and performance monitoring.
• Ensure IT asset lifecycle management and license compliance.

People and Change Management

• Lead, mentor, and develop a high-performing team of IT professionals.
• Champion change management in digital programs, ensuring user adoption and stakeholder alignment.

Key Competencies:

• Strong understanding of manufacturing ( shop-floor digitization), logistics, and B2B/B2C retail models.
• Excellent program management and leadership skills across global teams.
• Deep expertise in ERP (SAP, DataTex ), IT infrastructure, and emerging technologies (AI/ML, RPA, IoT).
• Proven ability to align IT strategy with business needs.
• Effective communicator with executive presence and stakeholder management capability.

Performance Metrics:

• IT project delivery on time and budget
• Uptime and system availability
• Cybersecurity compliance scores
• Business user satisfaction
• Cost optimization and ROI on tech investments