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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

1 - 2 years

8 - 12 Lacs

raebareli

Posted:1 day ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers or agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure compliance with legal guidelines during product repossession.

Travel with Recovery Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily performance tracking of team members.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily management of Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reports to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) including repo and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Proven ability to achieve collections targets through field visits.

Experience in monitoring team performance and providing actionable feedback and guidance.

Familiarity with legal guidelines regarding repossession and recovery.

Proficient in Microsoft Excel for data analysis and reporting.

Strong record-keeping skills for customer interactions and transactions.

Experience handling escalations and resolving issues efficiently.

Track record of developing and implementing strategies to improve collection rates.

Demonstrated ability to counsel and develop team members.

Experience managing a team of collection officers.

Knowledge of legal recovery processes, litigation, compliance, and risk mitigation within debt management.

Strong reporting and documentation skills.

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Deputy Area Manager - Debt Management Services - Consumer