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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

1 - 2 years

8 - 12 Lacs

amritsar

Posted:1 hour ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones for collections.

Ensure compliance with legal guidelines during product repossession.

Travel with Recovery Officers (ROs) as needed.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reports to enhance their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Monitor and improve collection performance using average collection reports.

Handle legal recovery for Urban NPL Wheels (Vehicle Finance), including repo and legal management.

Manage litigation and case management.

Ensure compliance and risk mitigation.

Oversee reporting and documentation.

Required Qualifications and Experience

Proven experience in collections, preferably in consumer debt management or financial services.

Strong proficiency in Excel and daily performance tracking.

Ability to manage a team and allocate cases effectively.

Experience in legal recovery, litigation, and compliance.

Excellent record-keeping and documentation skills.

Strong problem-solving and escalation management abilities.

Ability to counsel and develop team members for improved performance.

Flexibility to travel with field teams as required.

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