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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

4 - 5 years

8 - 12 Lacs

pune

Posted:11 hours ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with while repossessing products.

Travel with Recovery Officers (ROs) as required.

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily management of DRR (Daily Risk Report).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reports to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through direct customer/agency visits.

Ability to monitor performance, provide updates, and establish guidelines.

Proficient in Microsoft Excel for daily tracking and reporting.

Experience in handling legal compliance during the repossession process.

Strong record-keeping skills for customer interactions and transactions.

Ability to handle escalations and resolve issues efficiently.

Experience in DRR management and developing collection strategies.

Ability to coach and develop team members.

Experience in managing a team to meet collection goals.

Knowledge of legal recovery, litigation, compliance, and risk mitigation in debt management.

Strong reporting and documentation skills.

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