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Bajaj Finance
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Deputy Area Manager - Debt Management Services - Consumer

Deputy Area Manager - Debt Management Services - Consumer

Bajaj Finance

1 - 2 years

8 - 12 Lacs

siddharthnagar

Posted:1 hour ago| Platform:

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Skills Required

finance documentation legal risk payments management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - Consumer
Job Purpose
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Duties and Responsibilities

Achieve collections target by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during repossession of products.

Travel with Recovery Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel.

Daily tracking of team members' performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily Risk Report (DRR) management.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and develop their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Oversee legal recovery for Urban NPL Wheels (Vehicle Finance), repossession, and legal management.

Manage litigation and case management.

Ensure compliance and risk mitigation.

Prepare and manage reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Ability to monitor performance against set parameters and provide updates/guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines during product repossession.

Willingness to travel with Recovery Officers.

Experience in timely case allocation to team members.

Proficiency in Excel.

Experience with daily tracking and performance evaluation of team members.

Maintaining accurate records of customer interactions and transactions.

Ability to handle escalations and resolve issues efficiently.

Daily Risk Report (DRR) management skills.

Ability to develop and implement strategies to enhance collection rates.

Experience in training and developing team members' skill sets.

Team management skills for achieving overall collection targets.

Problem-solving skills during collection processes.

Experience with collection performance reporting and improvement.

Knowledge of legal recovery, repossession, and legal management (Vehicle Finance).

Experience in litigation and case management.

Strong understanding of compliance and risk mitigation.

Reporting and documentation skills.

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