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Acumera Rigel
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Deployment Technician (Tier 2)

Deployment Technician (Tier 2)

Acumera Rigel

2 - 3 years

4 - 5 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

training networking helpdesk vpn structured cabling deployment network management medical insurance jira noc operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deployment Technician (Tier 2)

Bengaluru, IND

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Job Type

Full-time

Description

Who We Are

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

We re a growing company looking for motivated professionals to join our team!

What We re Looking For

The Deployment Technician is responsible for executing scheduled nightly installations and migrations for Acumera s customers. This role ensures deployments are completed efficiently, accurately, and fully documented in coordination with the U.S. deployment and vendor teams.

Requirements

Responsibilities

Execute nightly installations and hardware migrations following Scale s deployment SOPs.
Communicate directly with field vendors and technicians to coordinate site activities.
Validate network connectivity, VPN tunnel health, and device registration in our proprietary network management tool.
Update all deployment tickets in
JIRA
with accurate time, activity, and completion notes.
Report incomplete tasks or issues to the Senior Deployment Specialist for escalation.
Participate in end-of-shift handoff documentation in Slack.
Follow detailed checklists for each customer deployment type (restaurant, convenience store, retail locations)
Ensure quality and consistency across every deployment.
Support cross-training and peer mentoring to maintain team flexibility.

Qualifications

Associate degree or diploma in Networking, Information Systems, or equivalent experience.
2 3 years of experience in IT deployment, helpdesk, or NOC operations.
Familiarity with network devices (routers, firewalls, switches) and structured cabling.
Experience with
Firewalls, JIRA, Confluence, and Network management tools
preferred.
Excellent attention to detail, communication, and documentation accuracy.
Must be available for
7:00 AM 4:00 PM IST
overnight shift.

Perks and Benefits

Group medical insurance.

Casual dress code.

Hybrid Work schedule

Paid company holidays.

Cab Facilities.

Fully stocked snacks at office.

Vibrant and Inclusive Workplace Atmosphere.

Flexible work environment and an opportunity to grow as we grow.

Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.

Apply

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Deployment Technician (Tier 2)