Department Manager - Calicut

The job involves effectively driving sales through efficient department operations, customer service delivery, motivation and retention of store personnel, and adherence to company norms. You will be responsible for aligning departmental sales plans and quotas with business objectives, managing gross margin, stock on hand, brand mix, and discounts as per strategy. Additionally, you will maintain operational consistency across stores, including merchandise, billing, demos, and inventory through systematic reviews. Your role will involve addressing field requirements with well-thought-out solutions to consistently meet department targets and ensuring the right product and merchandise mix to drive sales effectiveness and brand-family balance. You will drive sales, margin, shrink control, cost optimization, and attached percentages to maintain a healthy P&L for the department. Analyzing store sales performance and taking necessary actions to meet objectives will also be part of your responsibilities. You will lead and motivate the store operations team to achieve sales and efficiency targets, aligning with the company's vision and values. Setting clear performance goals, tracking progress, providing feedback, and addressing performance issues promptly will be essential. Identifying and developing successors for critical positions within the department, managing inventory and assortment according to plan, and engaging with customers to gather feedback on service and processes for continuous improvement will also be key aspects of your role. To assess your performance, key performance indicators will include Gross Margin, Stock on Hand, Segment & Brand Mix, Discount Management, Brand Share, Finance- Paper/card VM Implementation, Achieve Nos - TGT Vs Ach, RCP, Attachment, EOL, Customer Experience - VOC - Participation, Score, SQA, Complaints, People Management, Business Acumen - Profitability, Competition, and Jio Business - Activations, Recharges, CAF Rejections. Job Requirements: Functional Competencies: - Operational Effectiveness - Finance Management - Analysis and Problem Solving - Results Orientation Behavioural Competencies: - Self-Development - Emotional Intelligence - Customer Service Orientation - People Management - Communication - Teamwork and Collaboration,