Posted:4 hours ago|
Platform:
Work from Office
Full Time
Location: Bangalore/Pune
We are looking for immediate joiners only.
-10+ years experience in Application support/maintenance in Telecom domain
-ITIL 4 certification is recommended - Single Point of Contact for Major-Incident-Management team for Priority 1/2 incident communications - Understand Business impact of an incident and keep stakeholders updated -Responsible for driving Service Management calls, incident resolution and coordination with periphery teams and 3rd party vendors. -Ensure Service Restoration, Clearance of Residual Impacts and RCA actions through the Resolver groups(Apps/Infra/Third Party) -Able to provide ITIL process guidance for L2 teams -Facilitate communication/coordination with MIM team for incident resolutions and workaround to reduce business impact -Highlight to MIM team for any issues around with 3rd party vendor for the required support for resolution -Constant follow-up with teams till the Incident is Service Restored or Closed. - Responsible to track and drive the Root Cause Analysis (RCA) document preparation completion -Keep tab on the SLA/KPIs performance and drive improvement plans as necessary -Highlight Risks /Issues to Ops /Infra leads for necessary actions -Track Open PRs -Drive continual improvements (CSIP)
Tech Mahindra
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
pune, bengaluru
10.0 - 20.0 Lacs P.A.
8.0 - 12.0 Lacs P.A.
thiruvananthapuram
18.0 - 24.0 Lacs P.A.
bengaluru
25.0 - 30.0 Lacs P.A.
bengaluru, karnataka, india
Salary: Not disclosed
Hyderabad, Telangana, India
3.0 - 6.0 Lacs P.A.
pune, maharashtra
Salary: Not disclosed
12.0 - 13.0 Lacs P.A.
Pune, Ranchi, Bengaluru
20.0 - 30.0 Lacs P.A.
7.5 - 8.5 Lacs P.A.
