Delivery Operations Representative

Project Role :Delivery Operations Representative

Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.
Must have skills :Infrastructure Service Management

Good to have skills :NAMinimum
7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and maintaining high-quality standards.
Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Manage service delivery quality and cost- Assign and manage work assignments- Drive people management activities for the delivery team Professional & Technical
Skills:

- Must To Have

Skills:

Proficiency in Infrastructure Service Management- Good To Have

Skills:

Experience with IT Service Management- Strong understanding of ITIL framework- Experience in incident management and problem management- Knowledge of service level agreements (SLAs) and service level management- Familiarity with change management processes- Excellent communication and interpersonal skills
Additional Information:- The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management- This position is based at our Bengaluru office- A 15 years full time education is required Educational Qualification:Any Degree Qualification
15 years full time education