Delivery Operations Representative

Job Description

Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Manage work assignments effectively. - Drive people management activities within the delivery team. - Ensure service delivery quality and cost management. - Implement process improvements for operational efficiency. - Analyze and optimize service delivery processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Strong understanding of IT operations and service delivery processes. - Experience with incident management and problem resolution. - Knowledge of ITIL framework and best practices. - Good To Have Skills: Experience with cloud technologies. Additional Information: - The candidate should have a minimum of 3 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education