1090 Delivery Operations Jobs - Page 42

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Lead Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communicationCritical ThinkingProblem Management Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Adaptable and flexibleProblem-solving skillsAgility for quick learningAbility to work well in a teamCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Program Control Services Good to have skills : Contract ManagementMinimum 5 year(s) of experience is required Educational Qualification : Minimum 15 years full time education and MBA Finance CA Legal Paralegal Background Good academic pedigree Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the effective delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives.- Overall, this person would be responsible for end to end Commercial Alignment and Contract management for the Project/assigned portfolio- Facilitation of all the internal approvals for the commercial aspects of deal shaping like Pricing Structure, Contract Risk Profile, taxation, bank guarantees etc. Review payment terms & acceptance criteria. Attend pre-bid queries and meetings.- Work closely with the legal team to ensure that all the terms and conditions are adequately negotiated before the sign up; and once finalized ensuring effective execution of the same. Interface with the client engagement leads and senior managers along with internal functions like Finance, HR, controllership & Legal.- Interface with commercial or contract directors on the client side.- Post contract signature ownership and management of contract.- Manage changes to the contract due to any changes that may have an impact. on the contract e.g. Enhanced or reduced scope.- Flex commercial levers - Manage client relationship.- Pro-actively manage the risks and run the governance process if required.- Manage documentation and facilitate all important communication with the government. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project objectives and deliverables.- Monitor project progress and performance metrics to identify areas for improvement and implement corrective actions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Program Control Services.- Good To Have Skills: Experience with Contract Management.- Strong understanding of project management methodologies and frameworks.- Ability to analyze project data and generate insightful reports for stakeholders.- Experience in risk management and mitigation strategies.- Skills Required:Candidate should be from the Presales background and Contract Management experience would be preferred. The person should be adept in Managing the Contract & obligations in India (Large Contracts)- Excellent communications skills (written, verbal, interpersonal)- Effective negotiation skills.- Ability to develop requirements based on leadership input.- Problem Solving and Conflict management.- Excellent organizational and analytical skills.- Strong self starter and ability to work effectively with minimal direction.- Excellent attention to detail.- MBA Finance CA Legal Paralegal Background Good academic pedigree is required.- Good amount of experience in Contract management/Bid Management/Presales. Additional Information:- The candidate should have minimum 5 years of experience in Program Control Services.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification Minimum 15 years full time education and MBA Finance CA Legal Paralegal Background Good academic pedigree

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Adaptable and flexibleProblem-solving skillsAgility for quick learningAbility to work well in a teamCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Adaptable and flexibleProblem-solving skillsAgility for quick learningAbility to work well in a teamCommitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Business Requirements Analysis Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to align project goals with organizational objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project objectives.- Monitor project progress and implement corrective actions as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis.- Strong analytical skills to assess business needs and translate them into actionable requirements.- Experience in stakeholder management and effective communication.- Ability to utilize project management tools and methodologies.- Familiarity with risk management practices and mitigation strategies. Additional Information:- The candidate should have minimum 5 years of experience in Business Requirements Analysis.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communicationCritical ThinkingProblem Management Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communicationCritical ThinkingProblem Management Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsImprove workforce performance and productivity, boosts business agility, increases revenue and reduces costs Roles and Responsibilities: Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Qualification Any Graduation

About The Role Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines.Talent Development- Instruction DesignDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Written and verbal communicationEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire training design and development experience in a L&D setupMinimum 5-6. years of working experience in training design and development Critical ThinkingProblem ManagementHands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc.Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theoriesExperience in designing training for global, corporate audience Roles and Responsibilities: Perform training solutions production on all types of development projects oDevelop understanding about the subject matter through materials provided and individual research.oDevelop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.oWrite or edit training content to support the overall learning goals and objectives.oReview your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ?This role should expect to garner minimal feedback/change requirements from their supervisor.oConduct peer reviews as required for compliance to standards, functionality etc.oContribute to best practice/lessons learned developed on the job.oSupport supervisor in onboarding and mentoring new team members, and other admin. tasks as required.oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback.oCommunicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables.Knowledge/Skills Requirements:RequiredoGood understanding of Instructional Design principles?Ability to understand, build on and implement high-level designs?Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training)?Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong content writing skills oStrong communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with minimal supervision from the Lead/ManageroGood experience in using Microsoft Office tools (Word and PowerPoint) Qualification Any Graduation

About The Role Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines.Talent Development- Instruction DesignDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Written and verbal communicationEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire training design and development experience in a L&D setupMinimum 5-6. years of working experience in training design and development Critical ThinkingProblem ManagementHands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc.Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theoriesExperience in designing training for global, corporate audience Roles and Responsibilities: Perform training solutions production on all types of development projects oDevelop understanding about the subject matter through materials provided and individual research.oDevelop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.oWrite or edit training content to support the overall learning goals and objectives.oReview your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ?This role should expect to garner minimal feedback/change requirements from their supervisor.oConduct peer reviews as required for compliance to standards, functionality etc.oContribute to best practice/lessons learned developed on the job.oSupport supervisor in onboarding and mentoring new team members, and other admin. tasks as required.oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback.oCommunicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables.Knowledge/Skills Requirements:RequiredoGood understanding of Instructional Design principles?Ability to understand, build on and implement high-level designs?Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training)?Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong content writing skills oStrong communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with minimal supervision from the Lead/ManageroGood experience in using Microsoft Office tools (Word and PowerPoint) Qualification Any Graduation

About The Role Skill required: Talent Development- Architect - Learning Content Development Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients.Talent Development- ArchitectDevelop learning activities and supporting materials according to the content design plan. What are we looking for? Written and verbal communicationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics7+ years experience preferably in the learning industry.Critical ThinkingProblem Management Roles and Responsibilities: Responsible for translating business requirements against standard product offerings and development platforms.Create prototypes, complete Integration testing with delivery platforms, create job aids and other relevant documentation, onboard the content development team on the tool/s and processes.Expected to have deep knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Up skill the content development team on standard tools and technologies. The Technical Architect is expected to learn new tools as and when introduced and knowledge share it with other team members.Expected to carry out R&D into new technical solutions in line with client business requirements and company strategy. Work in collaboration with ID and media team to provide the solution as per the requirement.Responsible for reporting status of work/tasks assigned to them with internal/external stakeholders.Working inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas an in-depth understanding of HTML5, CSS3, JavaScript, XMLHas experience in developing content for mobile platforms or has worked on development of mobile applications e.g., IOS, Android and Windows PhoneExperience undertaking common software quality assurance practices to validate solutions developed. Has experience creating detailed software documentation.Strong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICCExperience with JavaScript libraries like, bootstrap, foundation, require, angular, jQuery, etc.Good knowledge on MS Power Platform and SharePoint related technologyGood knowledge on automations with regards to learning domain Qualification Any Graduation

About The Role Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines.Talent Development- Instruction DesignDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Written and verbal communicationEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire training design and development experience in a L&D setupMinimum 5-6. years of working experience in training design and development Critical ThinkingProblem ManagementHands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc.Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theoriesExperience in designing training for global, corporate audience Roles and Responsibilities: Perform training solutions production on all types of development projects oDevelop understanding about the subject matter through materials provided and individual research.oDevelop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.oWrite or edit training content to support the overall learning goals and objectives.oReview your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ?This role should expect to garner minimal feedback/change requirements from their supervisor.oConduct peer reviews as required for compliance to standards, functionality etc.oContribute to best practice/lessons learned developed on the job.oSupport supervisor in onboarding and mentoring new team members, and other admin. tasks as required.oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback.oCommunicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables.Knowledge/Skills Requirements:RequiredoGood understanding of Instructional Design principles?Ability to understand, build on and implement high-level designs?Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training)?Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong content writing skills oStrong communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with minimal supervision from the Lead/ManageroGood experience in using Microsoft Office tools (Word and PowerPoint) Qualification Any Graduation

About The Role Skill required: Talent Development- Architect - Learning Content Development Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients. Talent Development- ArchitectDevelop learning activities and supporting materials according to the content design plan. What are we looking for? Written and verbal communicationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/MathematicsCritical ThinkingProblem Management5+ years experience preferably in the learning industry. Roles and Responsibilities: Responsible for developing the courses as per the templates provided using different authoring tools.Expected to have good knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Expected to explore and learn the new authoring tools/ platforms available.Work in collaboration with ID and media team to develop and deliver the courses.Responsible for reporting status of work/tasks assigned to them with leads/ stakeholders.Knowledge/Skills Requirements:Working inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas good knowldege of HTML5, CSS3, JavaScript, XMLStrong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICC Qualification Any Graduation

About The Role Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines.Talent Development- Instruction DesignDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Written and verbal communicationEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire training design and development experience in a L&D setupMinimum 5-6. years of working experience in training design and development Critical ThinkingProblem ManagementHands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc.Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theoriesExperience in designing training for global, corporate audience Roles and Responsibilities: Perform training solutions production on all types of development projects oDevelop understanding about the subject matter through materials provided and individual research.oDevelop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.oWrite or edit training content to support the overall learning goals and objectives.oReview your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ?This role should expect to garner minimal feedback/change requirements from their supervisor.oConduct peer reviews as required for compliance to standards, functionality etc.oContribute to best practice/lessons learned developed on the job.oSupport supervisor in onboarding and mentoring new team members, and other admin. tasks as required.oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback.oCommunicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables.Knowledge/Skills Requirements:RequiredoGood understanding of Instructional Design principles?Ability to understand, build on and implement high-level designs?Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training)?Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong content writing skills oStrong communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with minimal supervision from the Lead/ManageroGood experience in using Microsoft Office tools (Word and PowerPoint) Qualification Any Graduation

About The Role Skill required: Talent Development- Architect - Learning Content Development Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients.Talent Development- ArchitectDevelop learning activities and supporting materials according to the content design plan. What are we looking for? Written and verbal communicationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics7+ years experience preferably in the learning industry.Critical ThinkingProblem Management Roles and Responsibilities: Responsible for translating business requirements against standard product offerings and development platforms.Create prototypes, complete Integration testing with delivery platforms, create job aids and other relevant documentation, onboard the content development team on the tool/s and processes.Expected to have deep knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Up skill the content development team on standard tools and technologies. The Technical Architect is expected to learn new tools as and when introduced and knowledge share it with other team members.Expected to carry out R&D into new technical solutions in line with client business requirements and company strategy. Work in collaboration with ID and media team to provide the solution as per the requirement.Responsible for reporting status of work/tasks assigned to them with internal/external stakeholders.Working inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas an in-depth understanding of HTML5, CSS3, JavaScript, XMLHas experience in developing content for mobile platforms or has worked on development of mobile applications e.g., IOS, Android and Windows PhoneExperience undertaking common software quality assurance practices to validate solutions developed. Has experience creating detailed software documentation.Strong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICCExperience with JavaScript libraries like, bootstrap, foundation, require, angular, jQuery, etc.Good knowledge on MS Power Platform and SharePoint related technologyGood knowledge on automations with regards to learning domain Qualification Any Graduation

About The Role Skill required: Talent Development- Architect - Learning Content Development Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients.Talent Development- ArchitectDevelop learning activities and supporting materials according to the content design plan. What are we looking for? Written and verbal communicationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics7+ years experience preferably in the learning industry.Critical ThinkingProblem Management Roles and Responsibilities: Responsible for translating business requirements against standard product offerings and development platforms.Create prototypes, complete Integration testing with delivery platforms, create job aids and other relevant documentation, onboard the content development team on the tool/s and processes.Expected to have deep knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Up skill the content development team on standard tools and technologies. The Technical Architect is expected to learn new tools as and when introduced and knowledge share it with other team members.Expected to carry out R&D into new technical solutions in line with client business requirements and company strategy. Work in collaboration with ID and media team to provide the solution as per the requirement.Responsible for reporting status of work/tasks assigned to them with internal/external stakeholders.Working inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas an in-depth understanding of HTML5, CSS3, JavaScript, XMLHas experience in developing content for mobile platforms or has worked on development of mobile applications e.g., IOS, Android and Windows PhoneExperience undertaking common software quality assurance practices to validate solutions developed. Has experience creating detailed software documentation.Strong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICCExperience with JavaScript libraries like, bootstrap, foundation, require, angular, jQuery, etc.Good knowledge on MS Power Platform and SharePoint related technologyGood knowledge on automations with regards to learning domain Qualification Any Graduation

About The Role Skill required: Talent Development- Architect - Learning Content Development Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients. Talent Development- ArchitectDevelop learning activities and supporting materials according to the content design plan. What are we looking for? Written and verbal communicationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics7+ years experience preferably in the learning industryCritical ThinkingProblem Management Roles and Responsibilities: Responsible for translating business requirements against standard product offerings and development platforms.Create prototypes, complete Integration testing with delivery platforms, create job aids and other relevant documentation, onboard the content development team on the tool/s and processes.Expected to have deep knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Up skill the content development team on standard tools and technologies. The Technical Architect is expected to learn new tools as and when introduced and knowledge share it with other team members.Expected to carry out R&D into new technical solutions in line with client business requirements and company strategy. Work in collaboration with ID and media team to provide the solution as per the requirement.Responsible for reporting status of work/tasks assigned to them with internal/external stakeholders.Working inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas an in-depth understanding of HTML5, CSS3, JavaScript, XMLHas experience in developing content for mobile platforms or has worked on development of mobile applications e.g., IOS, Android and Windows PhoneExperience undertaking common software quality assurance practices to validate solutions developed. Has experience creating detailed software documentation.Strong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICCExperience with JavaScript libraries like, bootstrap, foundation, require, angular, jQuery, etc.Good knowledge on MS Power Platform and SharePoint related technologyGood knowledge on automations with regards to learning domain Qualification Any Graduation

About The Role Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines.Talent Development- Instruction DesignDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Written and verbal communicationEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire training design and development experience in a L&D setupMinimum 5-6. years of working experience in training design and development Critical ThinkingProblem ManagementHands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc.Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theoriesExperience in designing training for global, corporate audience Roles and Responsibilities: Perform training solutions production on all types of development projects oDevelop understanding about the subject matter through materials provided and individual research.oDevelop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.oWrite or edit training content to support the overall learning goals and objectives.oReview your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ?This role should expect to garner minimal feedback/change requirements from their supervisor.oConduct peer reviews as required for compliance to standards, functionality etc.oContribute to best practice/lessons learned developed on the job.oSupport supervisor in onboarding and mentoring new team members, and other admin. tasks as required.oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback.oCommunicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables.Knowledge/Skills Requirements:RequiredoGood understanding of Instructional Design principles?Ability to understand, build on and implement high-level designs?Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training)?Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong content writing skills oStrong communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with minimal supervision from the Lead/ManageroGood experience in using Microsoft Office tools (Word and PowerPoint) Qualification Any Graduation

About The Role Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines.Talent Development- Instruction DesignDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Written and verbal communicationEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire training design and development experience in a L&D setupMinimum 5-6. years of working experience in training design and development Critical ThinkingProblem ManagementHands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc.Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theoriesExperience in designing training for global, corporate audience Roles and Responsibilities: Perform training solutions production on all types of development projects oDevelop understanding about the subject matter through materials provided and individual research.oDevelop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.oWrite or edit training content to support the overall learning goals and objectives.oReview your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ?This role should expect to garner minimal feedback/change requirements from their supervisor.oConduct peer reviews as required for compliance to standards, functionality etc.oContribute to best practice/lessons learned developed on the job.oSupport supervisor in onboarding and mentoring new team members, and other admin. tasks as required.oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback.oCommunicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables.Knowledge/Skills Requirements:RequiredoGood understanding of Instructional Design principles?Ability to understand, build on and implement high-level designs?Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training)?Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong content writing skills oStrong communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with minimal supervision from the Lead/ManageroGood experience in using Microsoft Office tools (Word and PowerPoint) Qualification Any Graduation

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Planning and event managementDesigning, planning and implementing small to medium tailored training programs. This position establishes and maintains client relationships and provides ongoing support for all associated stakeholders at the program and/or training session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Supervision, Relationship Management, Financial Management and Materials Management. The DSM Specialist seeks guidance as needed from DSM Senior Leads and Managers. Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communicationEducationBachelors Degree Work ExperienceMinimum 4 years of training experienceMinimum of 2 years of experience of client relationship managementMinimum of 2 years of experience of scope management6 - 8 years business experience with similar backgroundCritical Thinking, Problem ManagementProject management skills (Planning & Organizing)Working independently, accountable for deadlines, able to escalate if necessary Comfortable with ambiguity, able to provide advice and guidance when direction is not well definedConfidence/assured working with client leadership and delivering difficult messages Ability to prioritize conflicting requirementsAbility to gather, analyze and formulate conclusions on dataPeople management skills (Coaching, listening, giving direction)Cost estimating and financial analysisStrong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessEvent planning experienceInitiative and bias for action Critical thinking / problem solving skillsConflict resolution, facilitation, negotiationGood time management skillsAssist with developing and documenting cross region scheduling processesCommunicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling LeadProvide input to budget and manage costs to operate within budget guidelines Roles and Responsibilities: Work with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPsWork with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand planConduct interviews with facilitators to assess their qualifications and expertise,and subsequently assign them to appropriate workshops based on their skillsets and experienceConduct Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators,equipping them with the necessary knowledge and tools to effectively deliver workshopsCollaborate with the scheduling team to ensure that all session details,including session loading,enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS)Collaborate with Business Partner and Stakeholders to retrieve session nominationsManage session fill rate and handle ad hoc requests,collaborate with regional business partner,and take appropriate actions within cancellation windowCoordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training deliveryRegular meetings with Business Partners (BP) to review the demand file and ensure alignment with session objectives and timelinesCollaborate with the scheduling team/host to assess the final session scores and then present them to the client for their evaluation and feedbackConduct analysis of sessions with low scores, develop triage decks, and formulate action plans to address identified issues to improve future sessionsCollaborate with the Analytics team to communicate client requirements and provide necessary explanations to generate customized reportsManage the scheduling of stakeholder or client meetings to evaluate the progress of their sessionsWork with Delivery teams/BI/DSM to maintain accurate course,instructor,and facility informationCollaborate closely with the Learning Architecture team to fully understand course requirements and ensure their successful implementation in session deliveryWork with,BI,Capability leads to create viable cost-effective schedules and programs to agreed guidelinesAct as first point of contact for escalation of client and operational issues for assigned regionPro-actively escalate potential serious/high-level issues to Global Scheduling LeadTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling Qualification Any Graduation

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Planning and event managementDesigning, planning and implementing small to medium tailored training programs. This position establishes and maintains client relationships and provides ongoing support for all associated stakeholders at the program and/or training session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Supervision, Relationship Management, Financial Management and Materials Management. The DSM Specialist seeks guidance as needed from DSM Senior Leads and Managers. Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communicationEducationBachelors Degree Work ExperienceMinimum 4 years of training experienceMinimum of 2 years of experience of client relationship managementMinimum of 2 years of experience of scope management6 - 8 years business experience with similar backgroundCritical Thinking, Problem ManagementProject management skills (Planning & Organizing)Working independently, accountable for deadlines, able to escalate if necessary Comfortable with ambiguity, able to provide advice and guidance when direction is not well definedConfidence/assured working with client leadership and delivering difficult messages Ability to prioritize conflicting requirementsAbility to gather, analyze and formulate conclusions on dataPeople management skills (Coaching, listening, giving direction)Cost estimating and financial analysisStrong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessEvent planning experienceInitiative and bias for action Critical thinking / problem solving skillsConflict resolution, facilitation, negotiationGood time management skillsAssist with developing and documenting cross region scheduling processesCommunicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling LeadProvide input to budget and manage costs to operate within budget guidelines Roles and Responsibilities: Work with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPsWork with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand planConduct interviews with facilitators to assess their qualifications and expertise,and subsequently assign them to appropriate workshops based on their skillsets and experienceConduct Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators,equipping them with the necessary knowledge and tools to effectively deliver workshopsCollaborate with the scheduling team to ensure that all session details,including session loading,enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS)Collaborate with Business Partner and Stakeholders to retrieve session nominationsManage session fill rate and handle ad hoc requests,collaborate with regional business partner,and take appropriate actions within cancellation windowCoordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training deliveryRegular meetings with Business Partners (BP) to review the demand file and ensure alignment with session objectives and timelinesCollaborate with the scheduling team/host to assess the final session scores and then present them to the client for their evaluation and feedbackConduct analysis of sessions with low scores, develop triage decks, and formulate action plans to address identified issues to improve future sessionsCollaborate with the Analytics team to communicate client requirements and provide necessary explanations to generate customized reportsManage the scheduling of stakeholder or client meetings to evaluate the progress of their sessionsWork with Delivery teams/BI/DSM to maintain accurate course,instructor,and facility informationCollaborate closely with the Learning Architecture team to fully understand course requirements and ensure their successful implementation in session deliveryWork with,BI,Capability leads to create viable cost-effective schedules and programs to agreed guidelinesAct as first point of contact for escalation of client and operational issues for assigned regionPro-actively escalate potential serious/high-level issues to Global Scheduling LeadTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling Qualification Any Graduation

About The Role Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines.Talent Development- Instruction DesignDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Written and verbal communicationEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire training design and development experience in a L&D setupMinimum 5-6. years of working experience in training design and development Critical ThinkingProblem ManagementHands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc.Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theoriesExperience in designing training for global, corporate audience Roles and Responsibilities: Perform training solutions production on all types of development projects oDevelop understanding about the subject matter through materials provided and individual research.oDevelop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.oWrite or edit training content to support the overall learning goals and objectives.oReview your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ?This role should expect to garner minimal feedback/change requirements from their supervisor.oConduct peer reviews as required for compliance to standards, functionality etc.oContribute to best practice/lessons learned developed on the job.oSupport supervisor in onboarding and mentoring new team members, and other admin. tasks as required.oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback.oCommunicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables.Knowledge/Skills Requirements:RequiredoGood understanding of Instructional Design principles?Ability to understand, build on and implement high-level designs?Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training)?Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong content writing skills oStrong communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with minimal supervision from the Lead/ManageroGood experience in using Microsoft Office tools (Word and PowerPoint) Qualification Any Graduation

About The Role Skill required: Talent Development- Architect - Learning Content Development Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Technical Architect supports the Accentures Learning Experience Design & Development team (LEDD) in a variety of capacities. The role entails supporting the development and delivery of training solutions to all external clients. Talent Development- ArchitectDevelop learning activities and supporting materials according to the content design plan. What are we looking for? Written and verbal communicationB.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics7+ years experience preferably in the learning industryCritical ThinkingProblem Management Roles and Responsibilities: Responsible for translating business requirements against standard product offerings and development platforms.Create prototypes, complete Integration testing with delivery platforms, create job aids and other relevant documentation, onboard the content development team on the tool/s and processes.Expected to have deep knowledge about Learning Management System (LMS) like CSOD, SABA, SuccessFactors to deploy and test the courses to provide best users experience.Up skill the content development team on standard tools and technologies. The Technical Architect is expected to learn new tools as and when introduced and knowledge share it with other team members.Expected to carry out R&D into new technical solutions in line with client business requirements and company strategy. Work in collaboration with ID and media team to provide the solution as per the requirement.Responsible for reporting status of work/tasks assigned to them with internal/external stakeholders.Working inside a small team developing web /app-based solution using common development languages/authoring toolsHas an in-depth understanding of Authoring tools Articulate 360/Lectora/Captivate/Flow 2/GOMOHas an in-depth understanding of HTML5, CSS3, JavaScript, XMLHas experience in developing content for mobile platforms or has worked on development of mobile applications e.g., IOS, Android and Windows PhoneExperience undertaking common software quality assurance practices to validate solutions developed. Has experience creating detailed software documentation.Strong English written / verbal communication skills.Strong problem-solving skills and ability to carry out research as necessary.Ability to multitask and manage several concurrent work assignments while meeting agreed upon timelines and commitments.Familiarity / expertise in industry standard learning courseware frameworks:SCORM 1.2, SCORM 2004, AICCExperience with JavaScript libraries like, bootstrap, foundation, require, angular, jQuery, etc.Good knowledge on MS Power Platform and SharePoint related technologyGood knowledge on automations with regards to learning domain Qualification Any Graduation

About The Role Skill required: Talent Development- Instruction Design - Learning Delivery Instruction Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines.Talent Development- Instruction DesignDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals. What are we looking for? Written and verbal communicationEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire training design and development experience in a L&D setupMinimum 5-6. years of working experience in training design and development Critical ThinkingProblem ManagementHands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc.Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theoriesExperience in designing training for global, corporate audience Roles and Responsibilities: Perform training solutions production on all types of development projects oDevelop understanding about the subject matter through materials provided and individual research.oDevelop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.oWrite or edit training content to support the overall learning goals and objectives.oReview your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ?This role should expect to garner minimal feedback/change requirements from their supervisor.oConduct peer reviews as required for compliance to standards, functionality etc.oContribute to best practice/lessons learned developed on the job.oSupport supervisor in onboarding and mentoring new team members, and other admin. tasks as required.oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback.oCommunicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables.Knowledge/Skills Requirements:RequiredoGood understanding of Instructional Design principles?Ability to understand, build on and implement high-level designs?Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training)?Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong content writing skills oStrong communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with minimal supervision from the Lead/ManageroGood experience in using Microsoft Office tools (Word and PowerPoint) Qualification Any Graduation