1090 Delivery Operations Jobs - Page 40

Skill required: Talent & HR - Employee Data Process Design Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processThe design of employee data processes to manage employment data, records and transactions using standard technologies and processes. What are we looking for? Ability to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressureAbility to establish strong client relationshipAbility to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressure Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sourcing - Sourcing and Procurement Strategy Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? As a member of the technology sourcing practice, you will be responsible for identifying cost/productivity improvement opportunities in spend across a wide array of leading companies and industries. You will lead sourcing projects, including all key steps such as strategy development, RFx management, risk management/mitigation, supplier negotiation, award recommendations, business case presentations, and supplier contract execution. You will work with the legal and technical teams to facilitate the negotiations of the legal and technical terms in a contract and execute it. You will also provide industry and supplier research, market intelligence, and financial analyses to clients, support the development of market insights from cross-client sourcing activity, and collaborate with Technology Practice advisors to develop content that enables knowledge sharing across the organization. You will pursue and develop senior-level stakeholder relationships at priority accounts and support account relationship plans.What you bring:To succeed in this role, you must be a strong critical thinker and self-starter, able to work independently with high-level guidance and minimal supervision. A passion for continuous learning across industries (IT, banking, retail, industrial, healthcare, etc.) with end-to-end technology sourcing experience is essential.Strong analytical skills to interpret numeric and text data and turn it into actionable client recommendations are required. Preferably, you are an engineer with a full-time MBA and at least 8 years relevant experience in strategic sourcing, category management, or software/infrastructure/IT services. Strong Excel and PowerPoint skills are a must, along with 5+ years managing global customers and suppliers (NA, EMEA, APAC) and 3+ years leading teams of 5+ members. Minimal travel to multiple customer locations may be required. What are we looking for? NANA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Retirement Solutions - Data Entry Services Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Retirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestProcess of inputting, updating, or managing information in various digital formats. This includes tasks such as typing data into spreadsheets or databases, verifying accuracy, and ensuring that information is organized and accessible. Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data. What are we looking for? 7+ years of experience in US Retirement Services domain Defined Contributions - Institutional Services4+ years of mandatory experience in Plan Document Unit with proven ability on the below:oReceive request for document update and submit to Supplier.oPerform in good order/not in good order review and communicate gaps in inputs back to client or relationship team (if any).oPerform due diligence on request and resolve contractual variances (if any).oDraft new / updated plan document (for clients on Customers plan document). If external, document provisions in system (e.g., Plan Document Review).oPerform quality control review of plan document against incoming requirement.Excellent communication skills, ability to lead multi-party meetings in the stipulated timelinesASPPA Certified (Preferred)Obtain sign off from client on updated document.Submit request to implementation/setup team to align Customer systems to update provisions (if needed).Submit any identified variances to relationship team (contractual or operational) or plan management services system for resolution.Validate cleared contractual variances and system updates and return for completion as needed or close out task if complete.Complete quality control review.Coaching and mentoring others to draw out their skills and expertiseStrong leadership skills, with the ability to motivate and inspire team membersStrict adherence to non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Adherence to client SLAsIdentify potential areas that require additional controls Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsSenior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively.This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.EducationBachelors degree B.A / B.Com / B.Sc / B.TechWork ExperienceLMS experience of 1.5 years.Strong knowledge of typical scheduling methodologyProfessional experience of minimum 3years and above in service environment What are we looking for? Detail orientationWritten and verbal communicationPersonal organization to ensure work is monitored and completed in priority order and on time.Data collation / AnalysisDSM / Onshore interactionAbility to work on own InitiativeCritical ThinkingProblem ManagementMS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible formatClient Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / techniqueEnglish language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyGood organizational, prioritisation and multi-tasking skills.Strong analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsOversee the planning and coordination of large-scale training programs and events.Collaborate with senior leadership to forecast training needs and allocate resources effectively.Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Serve as a point of contact for training-related inquiries from employees, managers, and external partners.Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Provide leadership and guidance to junior scheduling analysts and administrative staff.Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found.Assist in Process Improvement initiatives.Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsSenior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively.This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.EducationBachelors degree B.A / B.Com / B.Sc / B.TechWork ExperienceLMS experience of 1.5 years.Strong knowledge of typical scheduling methodologyProfessional experience of minimum 3years and above in service environment What are we looking for? Detail orientationWritten and verbal communicationPersonal organization to ensure work is monitored and completed in priority order and on time.Data collation / AnalysisDSM / Onshore interactionAbility to work on own InitiativeCritical ThinkingProblem ManagementMS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible formatClient Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / techniqueEnglish language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyGood organizational, prioritisation and multi-tasking skills.Strong analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsOversee the planning and coordination of large-scale training programs and events.Collaborate with senior leadership to forecast training needs and allocate resources effectively.Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Serve as a point of contact for training-related inquiries from employees, managers, and external partners.Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Provide leadership and guidance to junior scheduling analysts and administrative staff.Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found.Assist in Process Improvement initiatives.Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Learning Experience Design & Dev. Specialist manages day-to-day planning and execution of multiple training development efforts. They ensure that projects are executed according to defined process, quality, budget, and timelines. Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Detail orientationWritten and verbal communicationPreferredoBasic knowledge of project management tools including workplanning and resource schedulingoExperience in working with global clients utilizing a consultative approachoExperience with developing training solutions for global audience; adjusting materials based on cultural needs, regional constraints and localization or translation considerations Qualifications:EducationBA/BS - Prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceMinimum 7- 8 years of working experience in training design and development Practical training/learning industry experience Experience in managing a team of 2-3 peopleBasic project management experienceCritical ThinkingProblem ManagementKnowledge/Skills Requirements:RequiredoSolid knowledge of instructional design techniques, adult learning theory, and web-based development tools ?Ability to create high level and detailed designs. Extensive experience in at least two or more instructional approaches (web-based, instructor-led, or virtual instructor-led training)?Experience in designing digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong written communication skills including:? Working knowledge of editorial requirements? Language and Grammar ? Attention to detail to ensure qualityoStrong oral communication skills?Ability to facilitate client SMEs and sponsor discussions to set expectations and ensure appropriate involvement. oExtensive experience with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)oProficiency in Microsoft Office (Word, PowerPoint, Excel, and MS Project) oExperience in managing a team size of 2-3 people. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsPrepare design documents that meet business requirementsoConduct audience and needs analyses to confirm appropriateness of learning objectives (as required). oPresent course/curriculum designs to stakeholders and/or Subject Matter Experts (SMEs) to gather inputs and finalize. oFacilitate content gathering from SMEs to create course designs.oIdentify learning objectives based on business drivers and performance goals; map course content to appropriate learning objectives.oCreate mockups/prototypes to support design, ideation (as needed).Manage the training development cycleoCreate detailed workplan based on budget and resource plan.oSet expectations with the team regarding budget and course schedule.oManage development of course content and facilitate media requirements according to project workplan and schedule.oReview training deliverables for:?completeness, structure, instructional approach, and visualization ?writing style, compliance to standards, language and grammar?functionality and usability (eLearning builds) oManage work effort of team members to maintain scope.oCoordinate project activities between all disciplines including media, technology, project management, client onsite or business interlock and delivery teams. oManage communication with client and other stakeholders through the duration of dev. life cycle. Manage team membersoProvide coaching to team members on process, quality metrics and individual development areas.oReport status, identify potential risks and recommendations for mitigation.oProvide regular feedback on team performance, suggest action items. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPlanning and event managementResponsible for implementing projects and tailored training sessions and programs. This position establishes and maintains client relationships and provides ongoing support for all associated stakeholders at the session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Relationship Management, Financial Management and Materials Management. Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.EducationAny graduate and above Work ExperienceMinimum 2 years of training experienceMinimum of 1 year of experience of client relationship managementMinimum of 1 year of experience of scope management4 - 6 years business experience with similar background What are we looking for? Detail orientationWritten and verbal communicationProject management skills (Planning & Organizing)Working independently, accountable for deadlines, able to escalate if necessary Comfortable with ambiguity, able to provide advice and guidance when direction is not well definedConfidence/assured working with client leadership and delivering difficult messages Ability to prioritize conflicting requirementsAbility to gather, analyze and formulate conclusions on dataPeople management skills (Coaching, listening, giving direction)Cost estimating and financial analysisStrong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessEvent planning experienceInitiative and bias for action Critical thinking / problem solving skillsConflict resolution, facilitation, negotiationGood time management skillsCritical ThinkingProblem ManagementPro-actively escalate potential serious / high-level issues to Global Scheduling Lead.Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead.Provide input to budget and manage costs to operate within budget guidelines. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsWork with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPs.Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan.Facilitate Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators, equipping them with the necessary knowledge and tools to effectively deliver workshops.Collaborate with the scheduling team to ensure that all session details, including session loading, enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS).Collaborate with Business Partner and Stakeholders to retrieve session nominations.Manage session fill rate and handle ad hoc requests, collaborate with regional business partner, and take appropriate actions within cancellation window.Coordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training delivery.Regular meetings with Business Partners (BP) along senior DSM Lead to review the demand file and ensure alignment with session objectives and timelines.Collaborate with the scheduling team/host to assess the final session scores and then present them to the client for their evaluation and feedback.Conduct analysis of sessions with low scores, develop triage decks, and formulate action plans to address identified issues to improve future sessions.Collaborate with the Analytics team to communicate client requirements and provide necessary explanations to generate customized reports.Manage the scheduling of stakeholder or client meetings to evaluate the progress of their sessions.Work with Delivery teams / BI / DSM to maintain accurate course, instructor, and facility information.Act as first point of contact for escalation of client and operational issues for assigned region. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Detail orientationWritten and verbal communication Qualifications:EducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire training design and development experience in a L&D setupMinimum 5-6. years of working experience in training design and development Critical ThinkingProblem ManagementRequiredoGood understanding of Instructional Design principles?Ability to understand, build on and implement high-level designs?Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training)?Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong content writing skills oStrong communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with minimal supervision from the Lead/ManageroGood experience in using Microsoft Office tools (Word and PowerPoint)PreferredHands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc.Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theoriesExperience in designing training for global, corporate audience Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsPerform training solutions production on all types of development projects oDevelop understanding about the subject matter through materials provided and individual research.oDevelop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.oWrite or edit training content to support the overall learning goals and objectives.oReview your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ?This role should expect to garner minimal feedback/change requirements from their supervisor.oConduct peer reviews as required for compliance to standards, functionality etc.oContribute to best practice/lessons learned developed on the job.oSupport supervisor in onboarding and mentoring new team members, and other admin. tasks as required.oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback.oCommunicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables. Qualification Any Graduation

Skill required: Talent & HR - Talent Identification Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent & HR processAssess current and future talent needs, identify mission-critical workforces, understand key workforce skills and competencies, and address talent gaps. What are we looking for? NANA Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Marketing Operations - Campaign Management Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for? AnyAny Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Service Delivery Ops Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Learning Experience Design & Dev. Specialist manages day-to-day planning and execution of multiple training development efforts. They ensure that projects are executed according to defined process, quality, budget, and timelines. Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Detail orientationWritten and verbal communicationoBasic knowledge of project management tools including workplanning and resource schedulingoExperience in working with global clients utilizing a consultative approachoExperience with developing training solutions for global audience; adjusting materials based on cultural needs, regional constraints and localization or translation considerationsEducationBA/BS - Prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceMinimum 7- 8 years of working experience in training design and development Practical training/learning industry experience Experience in managing a team of 2-3 peopleBasic project management experienceCritical ThinkingProblem ManagementRequiredoSolid knowledge of instructional design techniques, adult learning theory, and web-based development tools ?Ability to create high level and detailed designs. Extensive experience in at least two or more instructional approaches (web-based, instructor-led, or virtual instructor-led training)?Experience in designing digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong written communication skills including:? Working knowledge of editorial requirements? Language and Grammar ? Attention to detail to ensure qualityoStrong oral communication skills?Ability to facilitate client SMEs and sponsor discussions to set expectations and ensure appropriate involvement. oExtensive experience with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)oProficiency in Microsoft Office (Word, PowerPoint, Excel, and MS Project) oExperience in managing a team size of 2-3 people. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsPrepare design documents that meet business requirementsoConduct audience and needs analyses to confirm appropriateness of learning objectives (as required). oPresent course/curriculum designs to stakeholders and/or Subject Matter Experts (SMEs) to gather inputs and finalize. oFacilitate content gathering from SMEs to create course designs.oIdentify learning objectives based on business drivers and performance goals; map course content to appropriate learning objectives.oCreate mockups/prototypes to support design, ideation (as needed).Manage the training development cycleoCreate detailed workplan based on budget and resource plan.oSet expectations with the team regarding budget and course schedule.oManage development of course content and facilitate media requirements according to project workplan and schedule.oReview training deliverables for:?completeness, structure, instructional approach, and visualization ?writing style, compliance to standards, language and grammar?functionality and usability (eLearning builds) oManage work effort of team members to maintain scope.oCoordinate project activities between all disciplines including media, technology, project management, client onsite or business interlock and delivery teams. oManage communication with client and other stakeholders through the duration of dev. life cycle. Manage team membersoProvide coaching to team members on process, quality metrics and individual development areas.oReport status, identify potential risks and recommendations for mitigation.oProvide regular feedback on team performance, suggest action items. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsSenior Scheduling Analyst holds a more advanced position within the learning and development team, often taking on greater responsibilities and leadership roles which includes overseeing the planning and coordination of large-scale training programs and events and collaborate with senior leadership to forecast training needs and allocate resources effectively.This role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical and coordination tasks to ensure that learning and development activities run smoothly.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Detail orientationWritten and verbal communicationEducationBachelors degree B.A / B.Com / B.Sc / B.TechWork ExperienceLMS experience of 1.5 years.Strong knowledge of typical scheduling methodologyProfessional experience of minimum 3years and above in service environment Critical ThinkingProblem ManagementMS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible formatClient Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / techniqueEnglish language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensiblyGood organizational, prioritisation and multi-tasking skills.Strong analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Oversee the planning and coordination of large-scale training programs and events. Collaborate with senior leadership to forecast training needs and allocate resources effectively.Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Serve as a point of contact for training-related inquiries from employees, managers, and external partners.Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Provide leadership and guidance to junior scheduling analysts and administrative staff.Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found. Assist in Process Improvement initiatives. Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Personal organization to ensure work is monitored and completed in priority order and on time. Data collation / Analysis DSM / Onshore interaction Ability to work on own Initiative. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical, and coordination tasks to ensure that learning and development activities run smoothly.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communication Qualifications:EducationBachelors degree B.A / B.Com / B.Sc / B.TechWork Experience1+ year work experience in a learning domain, learning admin services. Critical ThinkingProblem ManagementMS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible formatClient Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly. Good organizational, prioritisation and multi-tasking skills.Strong analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsCoordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.Book and manage training venues, facilities, and necessary equipment.Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.Troubleshoot and resolve any technical issues related to the LMS if needed.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Serve as a point of contact for training-related inquiries from employees, managers, and external partners.Communicate training schedules, changes, and updates to relevant stakeholders promptly.Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Assist in Process Improvement initiatives. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsDirect service delivery for a team / dealTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.EducationAny Bachelors DegreeWork ExperienceKnowledge of typical scheduling methodologyA background in administrative rolesProven ability in team leadership roles / tasks5 - 7 years business experience with similar backgroundShould have exposure working on LMS.Should have minimum of 2 years experience in scheduling learning administration. What are we looking for? Detail orientationWritten and verbal communicationProject management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Basic financial analysis (Cost vs. Revenue)Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessPassion for customer serviceInitiative, Critical thinking / problem solving skillsWork well within a team environment.Good time management skills.Critical ThinkingProblem ManagementConduct monthly 1:1 with subordinates and document the connect on tool.Responsible for monitoring and achieving the contractual agreed metrics.Scheduling transport for the team members and monitor no shows and cancellations.Maintain process specific DTPs, SOPs, LWIs and make updates as required.Monitor CL10s performance and provide timely feedback and plan career progression. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsOrganize scheduling tasks, resources, and priorities.Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective annual or quarterly schedules and programs to agreed scheduling guidelines.Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.Ensure Cancellation policies are being followed for scheduling.Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issues.Manage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead (L8) Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processes.Ensure attrition target for the deal are met and closely monitoredProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Responsible for people management, capacity/productivity utilization of the scheduling team. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Strategy Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Virtual Event Moderator plays a key role in supporting the delivery of smooth and engaging virtual learning sessions and events. This individual acts as a behind-the-scenes coordinator and technical host, ensuring presenters, facilitators, and participants experience a seamless, distraction-free event.The Moderator supports event setup, manages platform tools (e.g., breakout rooms, polling), monitors chat and participant activity, and ensures accurate attendance tracking and reporting. This role requires strong attention to detail, comfort with virtual tools, and the ability to manage multiple session elements in real-time.________________________________________Talent Development processDetermine the most effective way to deliver learning content through media like classroom training, computer-based training, simulations, audio/video conferencing. Adapt content, resources or instructional plans as per needs of medium of delivery. What are we looking for? Detail orientationWritten and verbal communicationCritical ThinkingProblem Management Qualifications:Bachelors degree or equivalent educationMinimum 3 years of professional experience in a client service or support roleMinimum 3-4+ years of experience supporting virtual events or learning sessions________________________________________Experience:Familiarity with virtual delivery platforms and tools (e.g., Microsoft Teams, Zoom, WebEx, Adobe Connect, etc.)Experience using polling, breakout room features, and engagement toolsUnderstanding of basic LMS functionality and attendance tracking Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsKey Responsibilities:Session Setup and Technical CoordinationSupport the setup and execution of virtual events, including platform configuration, content readiness, and connectivity checksParticipate in rehearsal sessions and pre-session checks with facilitators or speakers to ensure smooth deliveryUpload and manage content during live sessions (e.g., presentations, videos, links)Live Event ModerationLaunch and manage breakout rooms, polls, quizzes, games, and other interactive elements during sessionsMonitor and moderate chat and Q&A, flagging issues or questions to the facilitator as neededTrack and record attendance during sessions, ensuring participant engagement is monitoredSession Follow-up and ReportingUpdate attendance in the learning management system (LMS) or other tracking tools post-eventDistribute session materials and resources to participants as requiredEscalate technical issues or recurring session concerns to leads or support teamsContribute to post-session reporting or feedback collection if applicable________________________________________Professional Competencies:Excellent organizational and multi-tasking skillsHigh attention to detail and data accuracyClear and professional communication skillsCustomer service orientation and strong interpersonal skillsAbility to work independently and handle live event pressureCulturally aware and comfortable working with global teamsFlexible to operate in a 24x5 rotational shift model________________________________________ Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Learning Experience Design and Development Analyst develops training content based on detailed design specifications, using prescribed templates and guidelines.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communicationCritical ThinkingProblem ManagementEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire content writing or practical industry experience.Minimum 2-4 years. working experience preferably in the learning industry. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsDevelop storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.Write or edit training content to support the overall learning goals and objectives.Develop virtual trainings using authoring tools such as Articulate, Claroflow etc.Review your own deliverables for completeness, compliance with standards, functionality, and consistency with the detailed design prior to sending to supervisor for review.Collaborate with peers and other teams such as Graphics team, Tech teams. via professional communication channels to build relationships.Review and revise content based on feedback from internal and client reviewers or stakeholders, raise content discrepancy issues to supervisor as needed.Report status to Instructional Design Leads daily. Receive and action feedback related to deliverables and own performance.RequiredoStrong content writing skills oGood communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with moderate supervision from the Lead/ManageroKnowledge of Microsoft Office tools (Word and PowerPoint)oExposure to at least one instructional approach (web-based, instructor-led, or virtual instructor-led training)PreferredKnowledge of authoring tools such as Articulate suite, Claroflow etc.Exposure to learning methodologies such as Gagne, ADDIE, and adult learning theoriesExposure to writing or designing training for global, corporate audience Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Virtual Event Moderator plays a key role in supporting the delivery of smooth and engaging virtual learning sessions and events. This individual acts as a behind-the-scenes coordinator and technical host, ensuring presenters, facilitators, and participants experience a seamless, distraction-free event.The Moderator supports event setup, manages platform tools (e.g., breakout rooms, polling), monitors chat and participant activity, and ensures accurate attendance tracking and reporting. This role requires strong attention to detail, comfort with virtual tools, and the ability to manage multiple session elements in real-time.________________________________________Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communication Qualifications:Bachelors degree or equivalent educationMinimum 3 years of professional experience in a client service or support roleMinimum 3-4+ years of experience supporting virtual events or learning sessions________________________________________Experience:Familiarity with virtual delivery platforms and tools (e.g., Microsoft Teams, Zoom, WebEx, Adobe Connect, etc.)Experience using polling, breakout room features, and engagement toolsUnderstanding of basic LMS functionality and attendance trackingCritical ThinkingProblem ManagementProfessional Competencies:Excellent organizational and multi-tasking skillsHigh attention to detail and data accuracyClear and professional communication skillsCustomer service orientation and strong interpersonal skillsAbility to work independently and handle live event pressureCulturally aware and comfortable working with global teamsFlexible to operate in a 24x5 rotational shift model________________________________________ Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsSession Setup and Technical CoordinationSupport the setup and execution of virtual events, including platform configuration, content readiness, and connectivity checksParticipate in rehearsal sessions and pre-session checks with facilitators or speakers to ensure smooth deliveryUpload and manage content during live sessions (e.g., presentations, videos, links)Live Event ModerationLaunch and manage breakout rooms, polls, quizzes, games, and other interactive elements during sessionsMonitor and moderate chat and Q&A, flagging issues or questions to the facilitator as neededTrack and record attendance during sessions, ensuring participant engagement is monitoredSession Follow-up and ReportingUpdate attendance in the learning management system (LMS) or other tracking tools post-eventDistribute session materials and resources to participants as requiredEscalate technical issues or recurring session concerns to leads or support teamsContribute to post-session reporting or feedback collection if applicable________________________________________ Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Service Delivery Ops Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Learning Experience Design and Development Associate develops training content based on detailed design specifications, using prescribed templates and guidelines.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communicationEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperiencePrefer content writing or practical industry experience.Minimum 1-2 yrs. working experience preferably in the learning industryCritical ThinkingProblem ManagementRequiredoStrong content writing skills oGood communication skills (verbal and written) oAttention to detail to ensure qualityoKnowledge of Microsoft Office tools (Word and PowerPoint)PreferredExposure to at least one instructional approach (web-based, instructor-led, or virtual instructor-led training)Knowledge of authoring tools such as Articulate suite, Claroflow etc. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsDevelop storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.Write or edit training content to support the overall learning goals and objectives.Develop virtual trainings using authoring tools such as Articulate, Claroflow etc.Review your own deliverables for completeness, compliance with standards, functionality, and consistency with the detailed design prior to sending to supervisor for review.Collaborate with peers and other teams such as Graphics team, Tech teams. via professional communication channels to build relationships. Review and revise content based on feedback from internal and client reviewers or stakeholders, raise content discrepancy issues to supervisor as needed.Report status to Instructional Design Leads daily Receive and action feedback related to deliverables and own performance. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPlanning and event managementDesigning, planning and implementing small to medium tailored training programs. This position establishes and maintains client relationships and provides ongoing support for all associated stakeholders at the program and/or training session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Supervision, Relationship Management, Financial Management and Materials Management. The DSM Specialist seeks guidance as needed from DSM Senior Leads and Managers. Talent Development process Qualifications:EducationBachelors Degree Work ExperienceMinimum 4 years of training experienceMinimum of 2 years of experience of client relationship managementMinimum of 2 years of experience of scope management6 - 8 years business experience with similar backgroundEnsure successful delivery of learning solutions and review their effectiveness and applicability.Project management skills (Planning & Organizing)Working independently, accountable for deadlines, able to escalate if necessary Comfortable with ambiguity, able to provide advice and guidance when direction is not well definedConfidence/assured working with client leadership and delivering difficult messages Ability to prioritize conflicting requirementsAbility to gather, analyze and formulate conclusions on dataPeople management skills (Coaching, listening, giving direction)Cost estimating and financial analysisStrong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessEvent planning experienceInitiative and bias for action Critical thinking / problem solving skills What are we looking for? Detail orientationWritten and verbal communicationCommunicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead.Provide input to budget and manage costs to operate within budget guidelines.Accountable for ongoing maintenance of effective client service relationship by acting as first point of contact for client representatives.Leverage extensive knowledge of functional or business area, in a manner that provides business value to own team / project.Conflict resolution, facilitation, negotiationGood time management skillsCritical ThinkingProblem ManagementCollaborate with the Analytics team to communicate client requirements and provide necessary explanations to generate customized reports.Manage the scheduling of stakeholder or client meetings to evaluate the progress of their sessions.Work with Delivery teams / BI / DSM to maintain accurate course, instructor, and facility information.Collaborate closely with the Learning Architecture team to fully understand course requirements and ensure their successful implementation in session delivery.Work with, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Act as first point of contact for escalation of client and operational issues for assigned region.Pro-actively escalate potential serious / high-level issues to Global Scheduling Lead.Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsWork with BI/ BP to prepare demand plan by collating training requests and working with country stakeholders, BPs.Work with BI to understand training needs and collect demand from the stakeholders and build out quarterly detailed demand plan.Conduct interviews with facilitators to assess their qualifications and expertise, and subsequently assign them to appropriate workshops based on their skillsets and experience.Conduct Train-the-Trainer (TTT) and Train-the-Backbone (TB) sessions to upskill facilitators, equipping them with the necessary knowledge and tools to effectively deliver workshops.Collaborate with the scheduling team to ensure that all session details, including session loading, enrollment, and attendance marking, were accurately updated in the Learning Management System (LMS).Collaborate with Business Partner and Stakeholders to retrieve session nominations.Manage session fill rate and handle ad hoc requests, collaborate with regional business partner, and take appropriate actions within cancellation window.Coordinate communication between facilitators and session requestors as necessary to ensure clear expectations are established regarding training delivery.Regular meetings with Business Partners (BP) to review the demand file and ensure alignment with session objectives and timelines.Collaborate with the scheduling team/host to assess the final session scores and then present them to the client for their evaluation and feedback.Conduct analysis of sessions with low scores, develop triage decks, and formulate action plans to address identified issues to improve future sessions.Collaborate with the Analytics team to communicate client requirements and provide necessary explanations to generate customized reports. Qualification Any Graduation

Project Role :Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Agile Project Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to ensure alignment and address any challenges.- Mentor junior team members to enhance their skills and knowledge. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Project Management.- Strong understanding of project lifecycle management and methodologies.- Experience with stakeholder management and communication strategies.- Ability to analyze project risks and develop mitigation strategies.- Familiarity with project management software and tools. Additional Information:- The candidate should have minimum 5 years of experience in Agile Project Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsPlanning and event managementResponsible for implementing projects and tailored training sessions and programs. This position establishes and maintains client relationships and provides ongoing support for all associated stakeholders at the session level. This role works mostly independently and relies on established guidelines and practices to identify, assess, and resolve problems within their projects. Broad activities that are part of this role include Learning Event Planning and Delivery Support, Relationship Management, Financial Management and Materials Management. Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability.EducationAny graduate and above Work ExperienceMinimum 2 years of training experienceMinimum of 1 year of experience of client relationship managementMinimum of 1 year of experience of scope management4 - 6 years business experience with similar background What are we looking for? Detail orientationWritten and verbal communicationKnowledge/Skills Requirements:Project management skills (Planning & Organizing)Working independently, accountable for deadlines, able to escalate if necessary Comfortable with ambiguity, able to provide advice and guidance when direction is not well definedConfidence/assured working with client leadership and delivering difficult messages Ability to prioritize conflicting requirementsAbility to gather, analyze and formulate conclusions on dataPeople management skills (Coaching, listening, giving direction)Cost estimating and financial analysisStrong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessEvent planning experienceInitiative and bias for action Critical thinking / problem solving skillsConflict resolution, facilitation, negotiationGood time management skillsCritical ThinkingProblem ManagementTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead.Provide input to budget and manage costs to operate within budget guidelines. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Oversee the planning and coordination of large-scale training programs and events. Collaborate with senior leadership to forecast training needs and allocate resources effectively.Coordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.Book and manage training venues, facilities, and necessary equipment. Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.Troubleshoot and resolve any technical issues related to the LMS if needed. Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Serve as a point of contact for training-related inquiries from employees, managers, and external partners.Communicate training schedules, changes, and updates to relevant stakeholders promptly. Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes.Provide leadership and guidance to junior scheduling analysts and administrative staff.Assist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found. Assist in Process Improvement initiatives. Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate. Personal organization to ensure work is monitored and completed in priority order and on time. Data collation / Analysis DSM / Onshore interaction Ability to work on own Initiative. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThis role plays a crucial role in the planning, coordination, and execution of training programs within an organization. Their responsibilities typically include a mix of administrative, analytical, and coordination tasks to ensure that learning and development activities run smoothly.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Written and verbal communication Qualifications:EducationBachelors degree B.A / B.Com / B.Sc / B.TechWork Experience1+ year work experience in a learning domain, learning admin services. Critical ThinkingProblem ManagementMS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) applications, ability to comprehend and quickly learn client data bases / menu based systems and ability to present data in a comprehensible formatClient Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills and good phone etiquette / technique.English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise / relevant content, smooth thought flow and the ability to present more information in a short span of time / space sensibly. Good organizational, prioritisation and multi-tasking skills.Strong analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player.Attention to detail.Focus on high data accuracy.Quality driven in communications and all system transactions.Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsCoordinate with trainers, instructors, and external vendors to ensure availability and timely delivery of training sessions.Book and manage training venues, facilities, and necessary equipment.Manage and update the organization s LMS, including course setup, user enrollment, and tracking of training completion.Generate and analyze reports on training activities, completion rates, and participant feedback using the LMS.Troubleshoot and resolve any technical issues related to the LMS if needed.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Serve as a point of contact for training-related inquiries from employees, managers, and external partners.Communicate training schedules, changes, and updates to relevant stakeholders promptly.Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Respond to incoming mail in the Scheduling mailbox and respond within the timeframes stated in agreement and processes. Assist in Process Improvement initiatives. Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe Virtual Event Moderator plays a key role in supporting the delivery of smooth and engaging virtual learning sessions and events. This individual acts as a behind-the-scenes coordinator and technical host, ensuring presenters, facilitators, and participants experience a seamless, distraction-free event.The Moderator supports event setup, manages platform tools (e.g., breakout rooms, polling), monitors chat and participant activity, and ensures accurate attendance tracking and reporting. This role requires strong attention to detail, comfort with virtual tools, and the ability to manage multiple session elements in real-time.________________________________________Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Detail orientationWritten and verbal communicationCritical ThinkingProblem Management Qualifications:Bachelors degree or equivalent educationMinimum 3 years of professional experience in a client service or support roleMinimum 3-4+ years of experience supporting virtual events or learning sessions________________________________________Experience:Familiarity with virtual delivery platforms and tools (e.g., Microsoft Teams, Zoom, WebEx, Adobe Connect, etc.)Experience using polling, breakout room features, and engagement toolsUnderstanding of basic LMS functionality and attendance tracking Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsSession Setup and Technical CoordinationSupport the setup and execution of virtual events, including platform configuration, content readiness, and connectivity checksParticipate in rehearsal sessions and pre-session checks with facilitators or speakers to ensure smooth deliveryUpload and manage content during live sessions (e.g., presentations, videos, links)Live Event ModerationLaunch and manage breakout rooms, polls, quizzes, games, and other interactive elements during sessionsMonitor and moderate chat and Q&A, flagging issues or questions to the facilitator as neededTrack and record attendance during sessions, ensuring participant engagement is monitoredSession Follow-up and ReportingUpdate attendance in the learning management system (LMS) or other tracking tools post-eventDistribute session materials and resources to participants as requiredEscalate technical issues or recurring session concerns to leads or support teamsContribute to post-session reporting or feedback collection if applicable________________________________________Professional Competencies:Excellent organizational and multi-tasking skillsHigh attention to detail and data accuracyClear and professional communication skillsCustomer service orientation and strong interpersonal skillsAbility to work independently and handle live event pressureCulturally aware and comfortable working with global teamsFlexible to operate in a 24x5 rotational shift model________________________________________ Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Service Delivery Ops Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsThe purpose of the job for a Learning Administration Team Lead is to oversee and manage the administrative aspects of learning and development initiatives within an organization. This role involves coordinating the logistics of training programs, managing learning resources, and ensuring the smooth operation of various learning platforms and systems.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for? Detail orientationWritten and verbal communicationEducationBachelors degreeWork ExperienceKnowledge of typical scheduling methodologyA background in administrative rolesProven ability in team leadership roles / tasks4 - 5 years business experience with similar backgroundExposure to call center industry preferably technical sectorCritical ThinkingProblem ManagementProject management skills (Planning & Organizing)Adopt an analytical approach.Strong organizational skills.Ability to prioritize conflicting requirements.Strong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Basic financial analysis (Cost vs. Revenue)Strong written and verbal communication skillsEnglish language proficiency required.Multi-cultural awarenessPassion for customer serviceInitiative, Critical thinking / problem solving skills.Work well within a team environment.Good time management skills. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsOrganize scheduling tasks, resources, and priorities.Supervising a team of learning administrators or coordinators.Developing and implementing processes and procedures for efficient learning administration.Collaborating with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Managing learning management systems (LMS) or other training platforms.Tracking and reporting on training metrics, including participation rates, and learning outcomes.Providing support to trainers and facilitators in delivering training programs.Ensuring compliance with regulatory requirements and organizational policies related to training and development.Evaluating the effectiveness of training programs and making recommendations for improvement.Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline, and completion in line with agreed measures (Client / Operations).Act as first point of contact for escalation of client and operational issues.Manage issues to resolution, where these fall within remit / scope. Qualification Any Graduation

Skill required: Commercial Banking Operations - Core Banking Designation: Service Delivery Ops Specialist Qualifications: Master of Business Administration Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? "We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management. " What are we looking for? "Should be responsible for administrating and Servicing the Participation/Syndication loan functions Be the SME and supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, Collection of interest, Nostro / Wire & Past Due Reconciliation.Hands on experience with Loan IQ / ACBS Loan Systems / MTS applicationsEnsure that day-to-day tasks are completed on the agreed deadlines and quality per the SLA.Win the confidence of client through regular and proactive interaction.Handle client queries through e-mail as well as through call and increasing the Domain/customer satisfaction year by year. Should work with several key internal and external clients. These include the Client Operations team/ Front Offices, Agent banks and our internal Onshore team. The importance of building a network and providing credibility to the broader stakeholder group is crucial.Provide ad hoc information to key stakeholders and will take responsibility for providing relevant management information (MI) to senior management and will use this information to predict trends and spikes in work volumes to plan the strategy and resourcing of their a" Roles and Responsibilities: "Should be responsible for administrating and Servicing the Participation/Syndication loan functions Be the SME and supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, Collection of interest, Nostro / Wire & Past Due Reconciliation.Hands on experience with Loan IQ / ACBS Loan Systems / MTS applicationsEnsure that day-to-day tasks are completed on the agreed deadlines and quality per the SLA.Win the confidence of client through regular and proactive interaction.Handle client queries through e-mail as well as through call and increasing the Domain/customer satisfaction year by year. Should work with several key internal and external clients. These include the Client Operations team/ Front Offices, Agent banks and our internal Onshore team. The importance of building a network and providing credibility to the broader stakeholder group is crucial.Provide ad hoc information to key stakeholders and will take responsibility for providing relevant management information (MI) to senior management and will use this information to predict trends and spikes in work volumes to plan the strategy and resourcing of their area. In addition, the role holder will build strong cross departmental relationships and ensure all risk and control functions are adheredLead and drive the identification of process improvements and synergies on an ongoing basis and will liaise with subject matter experts (SMEs) on project enhancement for existing and new markets and will monitor trends to make the processing of business more scalable within their budgeted headcountCandidate will have extensive experience of managing multiple teams. Should have excellent attention to detail with a high level of strategic vision and demonstrate a practical knowledge of the implementation and execution including but not limited to, performance development, managing poor performance and managing attendance.Should have experience of developing succession and a strong management team, within which they will proactively drive team cohesionShould have excellent influencing skills and the ability to solve problems effectively and creatively. Ability to manage time and workload effectively and ensure that a quality output is delivered by themselves and their team in a timely manner to internal and external clients." Qualification Master of Business Administration