Service Delivery Ops Senior Analyst

 About The Role  

Skill required: Talent Development- Instruction Design - Learning Delivery Instruction

Designation: Service Delivery Ops Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? The Learning Experience Design and Development Senior Analyst develops training content based on design specifications, using prescribed templates and guidelines.Talent Development- Instruction DesignDeliver instructional information for an audience based on learning activities approaches to help an organization achieve their learning goals.

What are we looking for? Written and verbal communicationEducationGraduate in any discipline - prefer degree in Instructional Design, Cognitive Psychology, English, Technical Writing, Communications, related field or equivalent experience.Work ExperienceRequire training design and development experience in a L&D setupMinimum 5-6. years of working experience in training design and development Critical ThinkingProblem ManagementHands-on experience of atleast one or similar authoring tools such as Articulate suite, Claroflow etc.Good understanding of learning methodologies such as Gagne, ADDIE, and adult learning theoriesExperience in designing training for global, corporate audience
Roles and Responsibilities: Perform training solutions production on all types of development projects oDevelop understanding about the subject matter through materials provided and individual research.oDevelop course outlines and storyboards for learning assets such as eLearning, instructor-led, videos etc. adhering to project specific standards and tools.oWrite or edit training content to support the overall learning goals and objectives.oReview your own deliverables for completeness, compliance with standards, functionality, and consistency with the design prior to sending to supervisor for review. ?This role should expect to garner minimal feedback/change requirements from their supervisor.oConduct peer reviews as required for compliance to standards, functionality etc.oContribute to best practice/lessons learned developed on the job.oSupport supervisor in onboarding and mentoring new team members, and other admin. tasks as required.oReview and revise content based on feedback from internal and client reviewers or stakeholders, resolve conflicting feedback.oCommunicate with subject matter experts and other stakeholders for inputs, feedback, walkthroughs on training deliverables.Knowledge/Skills Requirements:RequiredoGood understanding of Instructional Design principles?Ability to understand, build on and implement high-level designs?Proven experience in more than one instructional approach (web-based, instructor-led, or virtual instructor-led training)?Exposure to digital learning approaches (videos, micro learning, simulations, gamified learning) oStrong content writing skills oStrong communication skills (verbal and written) oAttention to detail to ensure qualityoAble to work with minimal supervision from the Lead/ManageroGood experience in using Microsoft Office tools (Word and PowerPoint)
 Qualification 
Any Graduation