1090 Delivery Operations Jobs - Page 31

Project Role :Program/Project Management Lead Project Role Description :Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills :Workplace Technology Solutions Good to have skills :Service Delivery Minimum 12 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Program/Project Management Lead, you will lead business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your typical day will involve overseeing and managing the progress of projects, ensuring adherence to timelines and budgets, and collaborating with cross-functional teams to achieve project goals. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Expected to provide solutions to problems that apply across multiple teams Ensure adherence to project timelines and budgets Oversee and manage the progress of projects Collaborate with cross-functional teams to achieve project goals Professional & Technical Skills: Must To Have Skills:Proficiency in Workplace Technology Solutions Good To Have Skills:Experience with Service Delivery Strong understanding of workplace technology solutions Experience in delivering workplace technology solutions Knowledge of project management methodologies and tools Excellent communication and leadership skills Additional Information: The candidate should have a minimum of 12 years of experience in Workplace Technology Solutions This position is based in Jaipur A 15 years full-time education is required Qualifications 15 years full time education

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Oracle Utilities Work and Asset Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : min 15 years of education Summary :As a Program/Project Management Representative for Oracle Utilities Work and Asset Management, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Roles & Responsibilities: Lead the planning and execution of assigned programs, projects, or contracted services, ensuring adherence to timelines, budgets, and quality standards. Collaborate with cross-functional teams to identify and mitigate risks, resolve issues, and ensure successful delivery of outcomes. Develop and maintain project plans, status reports, and other project-related documentation, utilizing project management tools and methodologies. Manage stakeholder expectations and communication, providing regular updates on project progress, risks, and issues. Ensure compliance with organizational policies, procedures, and standards, including security and data privacy requirements. Professional & Technical Skills: Must To Have Skills:12+ years of experience in Oracle Utilities Work and Asset Management. Good To Have Skills:Experience in program and project management, including planning, execution, and monitoring. Strong understanding of project management methodologies, tools, and techniques. Excellent communication, collaboration, and stakeholder management skills. Ability to manage multiple projects and priorities in a fast-paced environment. Additional Information: The candidate should have a minimum of 12 years of experience in Oracle Utilities Work and Asset Management. The ideal candidate will possess a strong educational background in computer science, engineering, or a related field, along with a proven track record of delivering successful programs and projects. This position is based at our Bengaluru office. Qualifications min 15 years of education

Skill required: Omnichannel - Customer Service Technology Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred herePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Risk management Ability to establish strong client relationship Problem-solving skills Adaptable and flexible Ability to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Record To Report - Account Reconciliations Designation: Service Delivery Ops Senior Analyst Qualifications: BCom/MCom Years of Experience: 5 to 8 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A type of general ledger account which contains a summary of sub-ledger accounts. Because the reconciliation account only provides a summary, no transactions are directly posted to the account. What are we looking for? Sill required:Record To Report - Financial Consolidation & Close Operations Designation:Record to Report Ops Specialist Qualifications:BCom/MCom Years of Experience:7 to 11 years Experience in Fixed Asset Accounting, Cash Management and Banking, Period Close and consolidation, Financial Reporting, Statutory Reporting, Regulatory Reporting, MDM and Intercompany. Determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audit Help create & maintain ledgers, currencies, budgets, & journal entries, comprehensive journal processing, hierarchical summaries, intuitive inquiry & reporting, dynamic allocations Management of commitments & expenditures, run interface reports & perform close books of accounts. Reviews P&L accounts errors, omissions, or inconsistencies and managing the preparation of all reports Posting journal entries, preparing balance sheet reconciliations, investigating and reporting open items, reviewing entries and reconciliations, supporting month-end closing, preparing various reports as required, and supporting audits. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualifications BCom,MCom

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Proficient What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. Support additional duties as necessary in high volume periods in the Support Center.This job description reflects management s assignment of essential functions; it does not prescribe or restrict responsibilities that may be assigned. What are we looking for? Handle, research, and resolve phone and email inquiries for BSS Support Center customers regarding non-complex payment and T&E reimbursement issues Escalate issues as needed to other Accenture teams or customer contacts Develop strong working relationships to work effectively with these teams to achieve timely resolution Identify urgent and sensitive issues and inform and involve supervisor where required Document and update customer contacts and customer issues in the Ticket Tracking System Complete any follow-up work related to customer issue resolution. Answer questions, provide advice, and offer service to customers in a professional and courteous manner. Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center. Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences. Meet productivity and quality performance expectations as established by BSS Support Center management Focus on achieving defined KPIs and SLAs Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Roles and Responsibilities: Create a streamline process for technicians and delivery partners; to ensure on time service and installation Manage and maintain the records of the Inward/outward movement of stock. Optimise the existing process to the benchmark levels to meet the rapidly changing business environment Build and refine performance management tools to improve quality of the technicians and the delivery partners Create workforce engagement programs to recognise top performers and motivate the team of technicians and the delivery partners Communicate with our customers if needed Required Skills: 1 year of minimum experience in high growth operations Excellent verbal and written communication skills; the ability to call, connect and interact in English and Kannada both. Able to multitask, prioritise, and manage time efficiently

Skill required: Omnichannel - Customer Communications Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to establish strong client relationshipProblem-solving skillsAbility to perform under pressureAbility to handle disputesCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face. What are we looking for Ability to establish strong client relationshipProblem-solving skillsAbility to perform under pressureAbility to handle disputesCollaboration and interpersonal skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

The Senior Service Delivery Manager (Sr SDM) provides strategic leadership for service delivery operations, focusing on long-term business objectives, cost optimization, and client satisfaction This role involves overseeing complex service environments, driving innovation, and ensuring operational excellence across multiple accounts Key Strategic Service Delivery : Define and oversee service delivery models, aligning them with business and client goals Ensure continuous improvement by incorporating feedback and adopting best practices Manage and optimize service delivery processes across large-scale hosting environments Establish benchmarks for service excellence across accounts Crisis Leadership : Take ownership of crisis resolution, including major service disruptions Coordinate multiple teams to ensure effective recovery and minimize client impact Develop and implement frameworks to enhance operational resilience Conduct post-crisis evaluations to improve future response strategies High-Level Reporting : Develop executive-level reports focusing on strategic insights, service trends, and performance improvements Present findings to senior stakeholders, highlighting opportunities for innovation and optimization Collaborate with analytics teams to generate predictive insights Cost Optimization : Lead cost optimization strategies, including the development of innovative pricing models Drive initiatives to enhance the scalability and cost-efficiency of hosting services Work with clients to identify mutually beneficial cost-saving opportunities Infrastructure Optimization : Integrate advanced AI and ML algorithms to enhance system performance and scalability Develop strategies for automating routine processes and implementing predictive analytics to prevent failures Innovate cloud and hosting service strategies by utilizing cutting-edge AI/ML technologies Collaborate with RD teams to pilot new technologies Stakeholder Management : Build and maintain strong relationships with key stakeholders, ensuring alignment with client needs and organizational objectives Act as a trusted advisor to clients, offering strategic insights and guidance Facilitate regular strategy sessions with stakeholders to discuss progress and future goals Innovation and Leadership : Drive advancements in hosting strategies, ensuring they are aligned with evolving customer needs Lead initiatives to improve operational efficiency, foster innovation, and maintain competitiveness Represent the organization at industry events and conferences Global Delivery Oversight : Manage service delivery across global teams, ensuring compliance with regional requirements Develop a unified approach to service delivery while respecting cultural nuances Align global service standards with organizational objectives Global Delivery Operations

Role & responsibilities Handle and control Manpower and Fleet operation in a district Male candidate only Visit different Locations in Districts Maintain cordial relation with Government and local authorities Preferred candidate profile Min B Tech Degree in Mechanical (Fresher can also apply)/ Or any Btech with 1 year Experience/ Any MBA with 1Years working experience in any field / Any Graduate with 5 + year of Experience in Logistic Open for On-site Work. Open to work anywhere in Uttar Pradesh. Only male candidate. Perks and benefits Good Salary as per company norm PF & Medical benefits TA & DA Open Position 20 across Uttar Pradesh

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Microsoft Azure Infra Transformation Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead cross-functional teams to achieve project goals.- Develop and maintain project plans, schedules, and budgets.- Monitor project progress and address any issues that arise. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Infra Transformation.- Strong understanding of cloud computing principles.- Experience with infrastructure transformation projects.- Knowledge of project management methodologies.- Hands-on experience with Azure services and solutions. Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Azure Infra Transformation.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: Order to Cash - Cash Application Processing Designation: Delivery Operations Associate Qualifications: BCom/Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger. What are we looking for Ability to establish strong client relationshipAbility to handle disputesAbility to meet deadlinesAbility to work well in a team Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,Any Graduation

Skill required: Agile Sourcing - Sourcing Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture seeks a Senior Sourcing Analyst to collaborate with internal and external clients to supportsourcing strategies related to various spend areas for different categories (i.e., Technology, HR, CPS, Marketing, Professional Services, Legal, Travel etc). The resource will support multiple sourcing projects, client selection criteria, supplier selection processes, contract negotiations, and formal bidding processes. The resource will also develop market insights from cross-client sourcing activities, provide financial analyses, and collaborate with the Sourcing Category function.You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. What are we looking for Complexity Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations where analysis requires an in-depth evaluation of variable factors. Requires adherence to the strategic direction set by senior management Interaction with senior management at a client and/or within Accenture involving matters that may require acceptance of an alternate approachAuthorityPower to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction, and decisionmaking ability Some latitude in decision-making. Acts independently to determine methods and procedures on the new assignmentsImpact or Decision Impact Risk or consequences in the event of failure, as indicated by the range of expected impact, such as within a team or across a team or area of responsibility and level of risk Decisions have a significant day-to-day impact on areas of responsibilityScope Degree of accountability for assigned tasks, our clients, and/or the organization, as indicated by the size of work effort and scale of entity and/or programCategory Specific Skill Should have good exposure to category planning, stakeholder management, global sourcing, and strong knowledge of the supplier landscape for various sourcing categories. Should have handson experience in RFx processes and analysis of supplier proposals. Strong analytical and presentation skills are a must.Required B.E /B.Tech, MBA, CPSM / CPM (desired) 5+ years of Sourcing & Category Management experience, out of which approximately 80% should be in Global sourcing Roles and Responsibilities: Sourcing Execution Support execution of sourcing projects, including all key steps such as strategy development, supplier negotiation, award recommendations, business case presentations, and supplier contract execution, leveraging an Agile approach to drive efficiency in execution Help create industry and supplier research, market intelligence, and financial analyses for the client. Support the development of market insights from cross-client sourcing activity and collaborate with various category advisors to develop content that enables knowledge sharing across the organization. Pursue and develop client stakeholder relationships within the assigned accounts, support reporting, and team management. Help Sourcing Leads with Category Strategy development for specified clients to identify project opportunities that achieve client goals and mature their sourcing function Work with the legal and technical teams to facilitate the negotiations of the legal and technical terms in a contract. Negotiate and close the contract with advice from legal and technical/ business teams. Qualification Any Graduation

Skill required: Finance & Accounting - Accounting & Financial Reporting Standards Designation: Delivery Operations Analyst Qualifications: BCom/CA Inter Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.General Accounting practicesA set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements. What are we looking for Strong analytical skillsAbility to manage multiple stakeholdersDetail orientation Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,CA Inter

Skill required: Talent Acquisition - Workday Recruiting Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketAn end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for . Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Omnichannel - Customer Communications Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do "You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereCustomer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face." What are we looking for " Hospitality skills Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments (Hotel, Resort, Cruise, Online Travel Agency, Tour Operator, Airline, Airport, Car Rental, Tourism, Travel Services) Minimum 2 yearsCollaboration skills Excellent project management & coordination skills demonstrated experience working directly with external & internal global stakeholdersCommunication skills Excellent spoken & written proficiency in English language demonstrated experience working directly with external & internal global stakeholdersShould have (any one)oData skills hands-on experience working on any data skill in migration / transformation related project Minimum 2 years oAnalysis / Functional skills relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst Minimum 2 years oChange management experience of directly managing / being deeply engaged in any major business transformation program Minimum 2 yearsExperience with any application transformation project as a business analyst / developer / tester / any role" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Responsibilities: * Deliver packages on time * Maintain vehicle cleanliness & safety * Follow delivery route efficiently * Collect orders from hubs * Provide excellent customer service Annual bonus Sales incentives Performance bonus

Job Summary We are seeking an experienced Infra. Technology Specialist with 4 to 6 years of experience to join our dynamic team. The ideal candidate will have expertise in Azure DevOps Pipeline Jenkins GITHUB and z/OS Administration. Experience in the Merchandising domain is a plus. This is a hybrid work model with day shifts and no travel required. Responsibilities Lead the implementation and maintenance of Azure DevOps Pipelines to ensure seamless integration and deployment processes. Oversee the configuration and management of Jenkins for continuous integration and delivery. Provide expertise in GITHUB for version control and collaboration on code repositories. Administer z/OS systems to ensure optimal performance and reliability. Collaborate with cross-functional teams to understand project requirements and deliver solutions that meet business needs. Monitor system performance and troubleshoot issues to ensure high availability and reliability. Implement best practices for infrastructure management and automation. Develop and maintain documentation for system configurations processes and procedures. Conduct regular system audits and security assessments to ensure compliance with industry standards. Provide technical support and guidance to team members and stakeholders. Stay updated with the latest industry trends and technologies to continuously improve infrastructure solutions. Participate in code reviews and provide constructive feedback to ensure code quality and standards. Contribute to the overall success of the team by sharing knowledge and expertise. Qualifications Must have strong experience with Azure DevOps Pipeline Jenkins GITHUB and z/OS Administration. Should have a solid understanding of continuous integration and delivery processes. Must possess excellent troubleshooting and problem-solving skills. Should have experience in system performance monitoring and optimization. Nice to have experience in the Merchandising domain. Must be able to work effectively in a hybrid work model. Should have strong communication and collaboration skills. Must be detail-oriented and able to manage multiple tasks simultaneously. Should have a proactive approach to learning and staying updated with industry trends. Must be able to work independently and as part of a team. Should have experience with infrastructure automation and best practices. Must be able to create and maintain comprehensive documentation.

Role & responsibilities 1. Oversee the end-to-end delivery of IT Products, ensuring SLAs and KPIs are met. 2. Act as the primary point of contact for clients, addressing service-related concerns and escalations. 3. Ensure high-quality service standards by implementing best practices and process improvements 4. Develop and maintain strong relationships with clients, understanding their needs and expectations. 5. Conduct regular service reviews and feedback sessions with stakeholders. 6. Drive customer satisfaction through proactive engagement and issue resolution. 7. Monitor and analyse service performance metrics, identifying areas for improvement. 8. Lead and mentor the delivery team, fostering a culture of accountability and excellence. 9. Conduct training and performance evaluations for team members. 10. Ensure resource allocation aligns with business objectives and client needs. 11. Identify opportunities for process improvements and automation. 12. Manage risks associated with service delivery and implement mitigation strategies. "Candidates with relevant experience in the IT Break Fix industry are preferred."

Responsibilities: * Deliver packages on time * Maintain vehicle cleanliness & safety standards * Follow delivery route efficiently * Collect & sort packages accurately * Provide excellent customer service

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Roles & Responsibilities:Plan, Design, implement network infrastructure to ensure optimal performance and security. Configure and manage network equipment, including routers, switches, firewalls, DMVPN, VPN, Cisco Meraki SDWAN will be added advantage. Collaborate with IT & Client teams to optimize network architecture and support business needs. Document network configurations, processes, and procedures for future reference. Ensure compliance with industry standards and best practices for network security. Professional & Technical Skills: - Must Have Skills: Proficiency in Network Infrastructures.- Strong understanding of project management methodologies.- Experience in delivering technology solutions.- Good To Have Skills: Knowledge of IT infrastructure management. Additional Information:- The candidate should have a minimum of 3 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Skill required: SOX Control Testing - SOX Compliance Audit Designation: Service Delivery Ops Associate Manager Qualifications: BCom/Chartered Accountant Years of Experience: 5 to 10 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model.Looking for someone with SOX testing experience.A SOX compliance audit is intended to verify the financial statements of the company, and the processes involved in creating them. During the audit, the financial statements and management of internal controls are analyzed and assessed by an external auditor. The audit report must be made available to relevant parties. What are we looking for Delivery Operations ControlFinance & Accounting Controls Roles and Responsibilities: Support the annual IA / SOX risk assessment and scoping process to ensure appropriate test scope.Support governance overs PRC (Process, Risks, and Controls) framework, through interactions with first line business stakeholders globally.Manage team responsible for walkthroughs and testing.Build and own relationship with client management at various level and manage the SOX program for the assigned areas.Assist in transformation efforts including review of control design and operating effectiveness, re-verifying testing procedures, enhancement of process narratives and maps, and identification of automation opportunity scope.Lead annual process walkthroughs, including design and maintenance of process narratives and maps.Review controls to meet quality standards as per clients requirements and help team in the TOE effort while resolving their initial queries.Make plan in discussion with various stakeholders and execute on end to end testing plan, including execution of yearly testing procedures, resource management, identification of control deficiencies (design or operational), management of issue escalations, and monitoring of resolution.Maintain on-going communication with internal and external auditors including alignment on SOX planning, walkthroughs/testing, audit requests, and deficiency evaluation.Prepare executive management and Audit Committee materials highlighting overall SOX progress and result. Qualification BCom,Chartered Accountant

Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves collaborating with various stakeholders, utilizing standard tools and methodologies to ensure that service level agreements are met, and actively monitoring project progress to address any challenges that may arise. You will engage in strategic discussions, analyze project metrics, and implement solutions to enhance project delivery and efficiency, ensuring alignment with organizational goals and objectives. Roles & Responsibilities:Experience of Cisco routing & switching and Meraki SDWAN Planning & deploymentExperience of Cisco wireless, DNAC ,ISE , F5 load balancer Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network design principles and best practices.- Experience with network monitoring and management tools.- Ability to troubleshoot and resolve network issues effectively.- Familiarity with security protocols and network security measures. Additional Information:- The candidate should have minimum 3 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Record To Report - Accounting & Financial Reporting Standards Designation: Delivery Operations Associate Manager Qualifications: BCom Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do "You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.A set of international accounting standards stating how particular types of transactions and other events should be reported in financial statements." What are we looking for "Ability to establish strong client relationshipStrong analytical skillsCorporate planning & strategic planningThought leadershipAdaptable and flexibleCPA is MUST." Certifications: CPA - Certified Public Accountant Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification BCom

Skill required: Marketing Operations - Operations Management Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do "Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAn area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements." What are we looking for "Program Project ManagementDelivery ManagementDelivery Operations ControlService DeliveryMentoringAdaptable and flexibleProblem-solving skillsAgility for quick learningResults orientationStrong analytical skills" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation