Service Delivery Operations Team Lead

 About The Role  

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance

Designation: Service Delivery Operations Team Lead

Qualifications:BCom/MCom

Years of Experience:7 to 11 years

What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Investigate, resolve and troubleshoot unidentified and unapplied cash item and match debit and credit transactions.

What are we looking for? Strong Verbal Communication SkillsStrong understanding of cash application processReady to work in night shiftsStrong Written CommunicationMS OfficeProblem Solving attitudeTeam managementAnalytical skillClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceManagement of SLA and KPIsProcess control and complianceRTO MandatoryAirline BackgroundGood Verbal Communication SkillsGood Written CommunicationMS OfficeKnowledge of cash application toolsKnowledge of current technologies in OTC domainAbility to perform under pressureProblem-solving skillsTeam collabration skillsExcellent Knowledge of SAPExcellent knowledge of advanced excelShould be flexible and ready to take challengesStrong Presentation skills & interpersonal skillsAbility to work in high pressureEmail Management & Volume managementAbility to work well in a teamAbility for quick learning

Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
 Qualification BCom,MCom