1090 Delivery Operations Jobs - Page 28

Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Japanese Language Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years of fulltime education Summary :As a Program/Project Management Lead, you will lead business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your role involves overseeing and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Lead and mentor junior professionals.- Develop and implement project plans.- Monitor project progress and address any issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Japanese Language.- Strong communication skills in Japanese.- Experience in cross-functional team management.- Knowledge of project management methodologies.- Good To Have Skills: Multilingual proficiency. Additional Information:- The candidate should have a minimum of 12 years of experience in Japanese Language.- This position is based at our Chennai office.- A 15 years of fulltime education is required. Qualification 15 years of fulltime education

Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years Language - Ability: English - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization." What are we looking for "Adaptable and flexibleAgility for quick learningAbility to work well in a teamWritten and verbal communicationStrong analytical skills" Roles and Responsibilities: "In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification Any Graduation

Skill required: AML fraud mgmt. Financial Crime & Fraud Management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with AML and Fraud mgmt experience.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. What are we looking for Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud.Strategize, architect, Analyse, design, implement and contribute to engagements involving tools and processes associated with the prevention (or management ) of fraud. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : Microsoft Dynamics CRM FunctionalMinimum 7.5 year(s) of experience is required Educational Qualification : Graduate or Post Graduate Summary :As a Program/Project Management Lead, you will lead business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your typical day will involve overseeing and managing the progress of projects, collaborating with cross-functional teams, and ensuring the successful delivery of outcomes. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Manage project timelines and deliverables- Monitor and control project budgets- Ensure adherence to project management methodologies- Identify and mitigate project risks- Coordinate and communicate with stakeholders- Facilitate effective team collaboration- Track and report project progress- Implement project management best practices- Ensure project deliverables meet quality standards Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical- Good To Have Skills: Experience with Microsoft Dynamics CRM Functional- Strong understanding of Microsoft Dynamics CRM Technical concepts and architecture- Experience in customizing and configuring Microsoft Dynamics CRM- Knowledge of CRM integration with other systems- Ability to troubleshoot and resolve technical issues in Microsoft Dynamics CRM- Experience in designing and implementing CRM solutions- Knowledge of CRM best practices and industry standards Additional Information:- The candidate should have a minimum of 7.5 years of experience in Microsoft Dynamics CRM Technical- This position is based in Mumbai- A Graduate or Post Graduate degree is required Qualification Graduate or Post Graduate

Skill required: Control Testing - Agile testing Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5-8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with SOX testing experience.Conduct testing tasks within Agile models and integration processes and manage development sprints. What are we looking for onduct testing tasks within Agile models and integration processes and manage development sprints. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Sales Support - Sales Enablement Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 8 to 10 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity." What are we looking for """- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Strong analytical skills with proficiency in data manipulation and reporting tools- Expertise in sales performance metrics, incentive plan design, and compensation methodologies- Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders- Proven leadership abilities to manage and motivate a team- Experience with CRM systems and incentive compensation software- Financial acumen and understanding of budgeting and forecasting- Bachelor s degree in Business Administration, Finance, or a related field """"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills""Varisense, Anaplan, Calidus" Roles and Responsibilities: """An """"Incentives Management Team Lead"""" is responsible for overseeing the design, implementation, and ongoing management of incentive programs within an organization, leading a team to ensure accurate calculations, timely payouts, and alignment with business goals, while collaborating with cross-functional teams to optimize incentive strategies and compliance with relevant regulations; key duties include developing incentive plans, analyzing performance data, resolving disputes, and driving process improvements to maximize program effectiveness. Key Responsibilities:Incentive Plan Design & Development:Collaborate with sales, marketing, and HR to design and implement incentive plans aligned with business objectives and performance metrics. Develop complex incentive structures, including quota setting, target calculations, and payout formulas. Ensure clear communication of incentive plans to all eligible employees. Data Analysis & Reporting:Analyze sales performance data to assess the effectiveness of incentive programs and identify areas for improvement. Generate comprehensive reports on incentive payouts, sales trends, and key performance indicators (KPIs) for management review. Utilize data analytics tools to identify patterns and insights to optimize incentive plans. Team Management & Leadership:Lead and mentor a team of incentive analysts responsible for data management, calculation, and payout processing. Assign tasks, provide coaching, and develop team skills to ensure operational efficiency. Foster a collaborative work environment and promote continuous improvement within the team. Compliance & Governance:Ensure adherence to all applicable incentive compensation regulations and company policies. Monitor incentive plan compliance, identify potential issues, and implement corrective actions. Conduct regular audits and reviews to maintain data accuracy and compliance. Stakeholder Management:Collaborate with cross-functional teams including sales leadership, finance, HR, and IT to address incentive program related issues and implement necessary changes. Communicate incentive plan updates and address inquiries from sales representatives and managers. """ Qualification Any Graduation

Skill required: Retirement Solutions - Account Management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.Respond to client service needs and own end to end identified tasks through a centralized service model.Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products.Submits and tracks service request work items appropriately in partnership with business partners.Perform Root cause analysis on errors/ service issues .Support process improvement initiatives.Drive team to meet SLA adherence.US Retirement Services domain Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.Review and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred)" What are we looking for "Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations.Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations." Roles and Responsibilities: "Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independently9 + Years Preferred3+ Years of Managerial experience. " Qualification Any Graduation

Skill required: Employee Services - Customer Care Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementActivities, services, and interactions to address the needs, inquiries, and concerns of its customers. It involves establishing and maintaining positive relationships, offering assistance, and ensuring customer satisfaction by addressing issues promptly and effectively. Customer care encompasses various channels, such as customer support hotlines, email support, live chat, and in person interactions, with the aim of delivering a high level of service and fostering loyalty. What are we looking for Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. 3. Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible.4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. 5. Escalate issues and seek advice when faced with complex issues/problems.6. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing.7. Creates a logical plan, realistic estimates and schedule for an activity or project segment.Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions. 10. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required.11. Participates in various Internal or Client initiatives related to Process.12. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.13. Actively participate in all process related business meeting in-person or virtually through conference calls.14. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. 15. Participate in and/or support during Client visits.16. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls17. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.18. Work collaboratively with all internal & Third party stakeholders to achieve Business goals. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Treasury - Front Middle and Back Office Treasury Management Designation: Service Delivery Operations Team Lead Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Treasury What are we looking for The management of an enterprise s holdings, with the ultimate goal of managing the firm s liquidity and mitigating its operational, financial and reputational risk. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom,Master of Business Administration

Skill required: Sales Support - Sales Enablement Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 8 to 10 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Transforming sales to become a future-ready and digital B2B revenue engine.Supporting the sales for License , training , pricing , budgeting and negotiation - Backend supportEquip sales teams with the right content, training, and data to drive sales activity." What are we looking for """Experience in sales, customer support, account management, marketing, or consulting3+ years of experience managing and developing a team8+ of work experience in sales, account management, customer support, marketing, or consulting.BA/BS degree or equivalent practical experience.Sales expertise:Analytical skills:Strong ability to analyze complex sales data and interpret insights to inform rebates plan adjustments. Sales process knowledge:Deep understanding of the sales cycle, sales methodologies, and key performance indicators. Project management:Ability to manage multiple incentive plan projects simultaneously with deadlines. Communication skills:Effective communication to clearly explain complex rebate plans to sales reps and leadership. Technical proficiency:Expertise in salesforce automation (CRM) tools and data analysis software. """"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills""Varisense, Anaplan, Calidus" Roles and Responsibilities: """ResponsibilitiesTeam Management.SLA and Performance Management.Operational Management.Hiring, Coaching and Mentoring.Leadership.Leave and Attrition Management.Lead and mentor a team of Sales support analysts, providing guidance on sales partner enablementSales Operations Rebates Team Leader is a position within a sales organization responsible for managing a team that focuses on processing and managing customer rebates, ensuring accurate calculations and timely payouts, while also optimizing the overall rebate process to maximize profitability for the company; essentially leading the team that handles the administrative and operational side of customer rebate programs within sales operations. Key Responsibilities:Team Management:Oversee a team of rebate analysts, assigning tasks, coaching performance, and ensuring efficient workflow for processing rebate claims. Rebate Policy Administration:Interpret and enforce rebate program guidelines, ensuring compliance with company policies and customer contracts. Data Analysis:Analyze sales data to identify potential rebate opportunities, calculate rebate amounts accurately, and identify areas for process improvement. Customer Interaction:Collaborate with sales teams to communicate rebate terms to customers, address inquiries, and resolve any rebate-related issues. System Management:Manage rebate tracking systems and ensure data integrity, including system updates and maintenance. Reporting and Analysis:Generate regular reports on rebate performance, including key metrics like total rebate payouts, customer rebate utilization, and ROI. Process Improvement:Identify opportunities to streamline the rebate process, implement automation, and reduce administrative burden. """ Qualification Any Graduation

Skill required: Cross support - Master Data Management (MDM) Designation: Service Delivery Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Cross support -Help desk role - ticket resolution/Chat supportArchitect master data solutions across platforms to consolidate content, synchronize data, provide centralized maintenance of unified data, enable rich product content management and print publishing as well as to synchronize global data ensuring consistency and control of master data elements. " What are we looking for "Person will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions." Roles and Responsibilities: "In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts" Qualification BCom

Skill required: Employee Services - Workday Talent Management Designation: Delivery Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costshelping with sourcing, screening, and overall recruitment supportEmployee Services - More into query/case managementhelping with sourcing, screening, and overall recruitment supportDesign, develop, implement and manage business solutions within Workday s HCM Tracking Library focusing on the talent and performance management data and aspects of an organization.helping with sourcing, screening, and overall recruitment support What are we looking for helping with sourcing, screening, and overall recruitment supporthelping with sourcing, screening, and overall recruitment support Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Advisory Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Organize scheduling tasks, resources and priorities.Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Senior Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are coveredChallenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead Project management skills (Planning & Organizing)Adopt an analytical approachStrong organizational skills.Ability to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Basic financial analysis (Cost vs. Revenue)Strong written and verbal communication skillsEnglish language proficiency requiredMulti-cultural awarenessPassion for customer serviceInitiative, Critical thinking / problem solving skillsWork well within a team environment.Good time management skills. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Perform Scheduling of Internal and External courses from demand schedules, based on planned volumes and locations.Perform daily scheduling tasks in multiple Learning Management Systems (LMS) systems, taking into consideration the different national holidays by country and location. Use Learning Management Systems (e.g. Client LMS, Accenture Sum Total LMS) to input class details for course schedules.Complete system screens to accurately enter data to Client Systems / LMS.Contact vendors, external instructors, facility owners etc. to arrange and confirm class schedules.Conduct allocation of rooms, visual aids, instructor to courses within defined business rules.Analyze schedule information to identify requested courses, volume of classes, locations, dates.Solve basic resource conflicts by selecting viable alternatives.Escalate potential issues to Delivery Services Management, Capability Management and / or Scheduling Team Lead.Assign Instructor resources effectively. Decisions should be based on guidance documents showing the required parameters to be used.Perform regular rework of schedules to ensure that the best-fit resources are assigned. This may include prioritizing the reassignment of internal Perform regular quality checks, correct deviations and plan mitigation in coordination with Scheduling Team Lead.Mentor / buddy new hires and track their progress with the assistance of Scheduling Team LeadPerform basic reporting functions with the aid of data points provided by Scheduling Team LeadHandle purchase orders and room booking contractsAssist in maintenance of resource databases and /or scheduling tools, advising when known discrepancies are found.Assist in Process Improvement initiatives.Communicate LMS issues or potential enhancements to Delivery Management and Scheduling Team Lead. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Learning and Instructional Development Senior Analyst is responsible for managing and processing access requests for functional Learning and Development (L&D) team members to the Learning platform, ensuring compliance with content creation policies and scalable support for Tool content creation. This role involves reviewing eligibility, provisioning access, and resolving cases in ticketing tool, while adhering to defined service level agreements (SLAs) and maintaining confidentiality of sensitive data.Talent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for EducationAny graduate and above Work ExperienceMinimum of 3-5 years of experience in learning and development operations, HR systems, or process-driven roles involving access management or learning content management & compliance.Prior experience with vendor-supported platforms (e.g., Salesforce, Learning Admin Tools) or Ticketing tools to raise access requests.Demonstrated ability to work in a fast-paced environment while meeting SLAs and maintaining high accuracy in data processing.Technical Proficiency:Strong familiarity with tools such as Salesforce, raising request access tools, and cloud-based document platforms for processing access requests and validating user information.Attention to Detail:Ability to accurately review and validate form submissions, employee profiles, and system inputs to ensure compliance and minimize errors.Process Adherence:Knowledge of SOP guidelines, including SLAs, business rules, and canned response usage, to maintain consistency and quality in task execution.Problem-Solving Skills: Capability to troubleshoot common issues, follow deviation protocols, and escalate concerns as per SOP guidelines.Communication Skills: Ability to use structured canned responses effectively and communicate case statuses clearly to employees.Confidentiality Awareness:Understanding of handling sensitive HR learning data and adhering to confidentiality protocols as outlined in the SOP. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shiftsReview Access Requests:Assess form submissions for learning portal access in salesforce, ensuring algorithmic eligibility checks are followed for functional L&D team members.Validate employee Information:Utilize internal tools to confirm employee details, ensuring only eligible employees are processed, rejecting requests from other employees or invalid profiles.Provision tool Access:Navigate Tool Request portal to provision access for validated requests, inputting accurate information, system roles, and business justifications as per form submissions.Resolve Cases:Close out cases in salesforce using appropriate canned responses, updating service level taxonomies, and communicating outcomes to employees (approved, rejected, or requiring more information).Adhere to SLAs and Business Rules:Meet contractual SLAs, performance expectations, and internal business rules to ensure timely and accurate processing of access requests.Handle Exceptions and Deviations:Identify and address deviations, such as existing access in access request tools, and follow escalation protocols when necessary.Maintain Confidentiality:Handle sensitive HR data in compliance with signed HR Sensitive Data policies, ensuring no unauthorized dissemination of confidential information.Collaborate with Stakeholders:Coordinate with internal teams as outlined in the SOP contacts section to address concerns or risks in processing. Qualification Any Graduation

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6-3 years of experience in managing blue collar workers. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent, high level of services along with proficiency in Excel will be preferred. Salary + Allowance + PF and medical insurance Kindly reach out to shivani.shrotriya@cielhr.com - 8602396006 for any queries

Notice Period: Immediate - 30 Days Job Description: About the Role We are seeking a proactive and detail-oriented Project Coordinator/ Senior Project Coordinator to join our Commercial Business Unit at AIS. This role will play a vital part in supporting the Director of Delivery, Delivery Leaders, and Program Managers by enabling smooth execution of delivery governance, project reporting, and operational coordination. This is an excellent opportunity to gain cross-functional exposure and contribute to the operational backbone of a high-growth business unit. Key Responsibilities Maintain and update the project and program portfolio tracker, ensuring accurate data on status, milestones, risks, and issues. Prepare and consolidate weekly/monthly dashboards, project health reports, and delivery performance metrics. Support MBRs (Monthly Business Reviews) and QBRs (Quarterly Business Reviews) by coordinating input and formatting presentations. Track and monitor project financials, including effort, billing, and margins, in coordination with Finance and Business Operations. Maintain accurate resource allocation and utilization data and assist in planning for hiring or team ramp-ups. Standardize and manage reporting templates, delivery documentation, and playbooks for consistency across the BU. Organize and facilitate recurring PMO meetings, including action tracking and follow-ups. Support risk and issue management processes and ensure compliance with delivery documentation standards. Qualifications 3-7 years of experience in a PMO, Project Coordination, or Delivery Operations role within IT Services or Technology Consulting. Strong proficiency in MS Excel, PowerPoint, and reporting tools like Power BI or Smartsheet. Working knowledge of IT project lifecycles, delivery governance, and basic project financials. Strong organizational and communication skills; ability to coordinate across India and US-based stakeholders. Self-motivated, detail-oriented, and able to manage multiple workstreams simultaneously. Bachelors degree in Engineering, Business, or related field. Certification or coursework in Project Management (PMP, Prince2, or similar) is a plus. What We Offer A collaborative, people-first culture that values growth, ownership, and operational excellence. Exposure to large-scale delivery and strategic programs supporting high-growth clients. Career development and learning opportunities in PMO best practices and delivery operations.

Lets start with who we are: Interviews can be hard. And when it comes to the top tech companies like Google, Facebook, Netflix, etc., they can be downright brutal. Most candidates don t make it simply because they don t prepare well enough. IK helps candidates nail the toughest tech interviews. At IK, current and former hiring managers at these top companies take candidates through an intense prep course to prepare them to crack the toughest Technical interviews. You could think of us as the everything store for career transitions and interview skill development. How do we do that, you ask? We have a structured way of helping folks crack interviews- Career accelerator course End-to-end courses + platform More than 100+ instructors from Google, FB, Amazon, Netflix, Dropbox, and other top Silicon Valley companies. And, to date, we have trained 10000+ engineers! What s more exciting is that we are completely remote and hiring the best people we can find regardless of geo. Sounds interesting? Then here s some more information about the role As the Senior Manager/Associate Director of Delivery Operations, you will lead operations team and ensure process excellence This role is crucial in delivering impactful operational efficiency, data-driven strategies that enhance customer and instructure experience. Key Responsibilities: Strategic Leadership & Execution Develop and implement operational strategies to scale delivery and improve efficiency. Define KPIs and use data-driven insights to enhance performance across the board. Process & Service Excellence Oversee operations related to scheduling, LMS management, live class delivery, video uploads (YouTube, Vimeo), and instructor coordination. Monitor live sessions, troubleshoot real-time issues, and ensure a seamless learner experience. Standardize and improve processes for operational consistency and quality. Customer & Instructor Experience Ensure prompt and professional handling of customer queries and escalations. Manage instructor hiring and engagement with a focus on quality and reliability. Drive initiatives to improve satisfaction for both learners and instructors. Lead automation projects and tool integrations to reduce manual overhead. Team & People Management Lead and mentor a growing team of operations associates and managers. Manage hiring, onboarding, performance reviews, and team development plans. Foster a high-performance culture focused on ownership, agility, and results. Cross-functional Collaboration Align with Sales, Marketing, Product, and Customer Success to drive business goals. Represent Operations in strategic discussions and cross-team projects. Deliver on high-impact, cross-functional initiatives as needed. 8-12 years of experience in operations, with 3-5 years in a people management role. Proven track record in improving operational processes and driving efficiency. Strong analytical and decision-making skills; proficiency in

A Last Mile Manager oversees the final stage of the delivery process, from a distribution center to the customer. They are responsible for ensuring efficient and timely delivery, managing delivery personnel, and optimizing routes to improve customer experience and reduce costs. Key Responsibilities: Delivery Operations: Managing daily delivery operations, including dispatching deliveries, monitoring routes, and resolving delivery issues. Route Optimization: Utilizing route planning software and data analytics to optimize delivery routes, minimize travel time, and reduce fuel costs. Team Management: Supervising and training delivery personnel, ensuring they meet performance standards, and addressing any issues or complaints. Customer Experience: Addressing customer issues, monitoring feedback, and continuously improving the delivery process to enhance customer satisfaction. Cost Management: Tracking delivery costs, identifying areas for cost reduction, and managing operational budgets. Performance Tracking: Monitoring key performance indicators (KPIs), such as delivery time, on-time delivery rate, and customer satisfaction. Technology and Innovation: Collaborating with technology teams to implement new delivery technologies and streamline operations. Skills and Qualifications: Strong leadership and management skills, with experience in managing teams and driving performance. Excellent communication and interpersonal skills, with the ability to effectively interact with employees and customers. Proficiency in route planning software and data analytics tools. Knowledge of logistics and supply chain operations. Strong problem-solving and analytical skills. Experience in managing budgets and cost reduction initiatives.

The Opportunity This role is responsible for designing and developing Propulsion systems and capabilities in the system engineering function layer at the logical and physical solution domain. You will be responsible for building and owning the generic system artifacts for new and existing Powertrain propulsion concepts, capabilities and features in the (xHEV Diesel/Gasoline) space ensuring they are legally compliant, meets customer attributes expectations and are competitive in the market. Some of these artifacts are (but not limited to) customer requirements mapping, feature/capability definition, Use case analysis, Logical architecture diagram, Functional Failure Analysis, generic functional requirements cascade, test case mapping, target generation and issue resolution for Powerpacks. You will lead the design a Propulsion system concept physical base solution with balanced integration of its Core system - Propulsive Torque / Aftertreatment and GasPath / Thermal systems / 48V Electrical Power supply - Battery, Inverter-Converters / Fuels storage systems. Special requirements for this role are a good knowledge and experience in ICE PTs and transmissions with couple mid/high voltage electrification systems (MHEV/PHEV), torque, electrical and thermal energy management, AND aftertreatment system and Gas-path, pollutant emissions and requirements in different markets, with understanding on strategy development, calibration and controls. Key Performance Indicators Desing and size integrated PT propulsion systems, control Strategy/SFW concepts. Support the development of the businesses physical base solution system engineering and knowledge understanding the integration of the different Core system - Aftertreatment and GasPath / Propulsive Torque Diesel/Gasoline ICE / Thermal / 48V Electrical Power supply - Battery, Inverter-Converters / Fuels storage. Key Accountabilities and Responsibilities Robust requirements and targets delivered on-cycle to programmes. System artifacts (MBSE models, use case analysis, LAD, FFA/DFMEA/DRBFM, DVP, requirements, standards) developed off-cycle and updated on-cycle as required. New functions delivered by statement of capability (SOC) and Feature statement of intent (FSOI) process. System compatibility Issues identified, reported and efficiently resolved Ensure functions adherence to the use of specified engineering methods, computer tools and aids applied Support Vehicle, domain and any other indirect team members understanding of the integrated propulsion functions. Chair technical reviews/forums and resolve complex cross functional issues. Develop methods & run technical studies into future technologies. Key Interactions xHEV Function Layer Chapter Lead and Chapter Head Prop System HW Integration. Function layer other Integration leads and Functional layer engineers. Function layer Subject matters and Functional layer engineers. Domain technical delivery Engineers, Managers. HWSI/Powerpack Engineers, Group Product Owners & Product Owners Core, sub-systems, VSC SFW, commodity, calibration and controls Engineers, SMEs Managers. CAE and Test and Development Engineers & Managers. PT core attributes as PED/NVH/emissions and certification Engineers & Manager Knowledge, Skills and Experience Essential: Relevant experience of working in a Systems Engineering environment - ideally within the Automotive Sector Relevant experience of working in Propulsion/Powertrain Engineering in one or more area of: Emissions-After-treatment/Gas-path, Base engines, 48v and HV Systems/Batteries-Charging, Torque and Energy Arbitration. xHEV propulsion system integration. Relevant experience of system definition, system architecture development, requirements specification, design/performance modelling, systems integration, system assessment and acceptance Experience in applying Systems Engineering and in solving complex technical issues using a structured approach Relevant experience in development of electrified propulsion system as MHEV, PHEV and/or BEV. Relevant calibration and control exposure in propulsion system Experience in model base system engineering and/or any tool for Systems Architecting. Experience and exposure to CAE on vehicle, propulsion and sub-systems. Experience in defining Test cases and DoE for HIL, PIL, VIL and vehicle environment. Good understanding of 8D issue resolution and data statistics 6 sigma methods. Familiarity with Product Creation Development System [PCDS] which could be delivered via Agile Groups / Squads. Significant knowledge of engineering planning and delivery processes Full UK or equivalent driving licence Relevant degree or equivalent experience preferred Desirable: Expert experience in the specific area of: Emissions, After-treatment, Gas-path, Base engines, HV Systems, Torque and Energy Arbitration. Relevant calibration and control exposure in propulsion system Experience of Magic System/TRM of Systems Architect CAE experience on vehicle and propulsion sub-systems with exposure to Simulink modelling Personal Profile Essential: A good communicator who can convey and translate complex ideas in working level and senior forums. An effective team player, actively leads, develops and supports team members An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along Demonstrates our Creators' Code behaviours of Customer Love, Unity, Integrity, Growth and Impact. Embracing differences, being empathetic, welcoming challenges together empowering each other to deliver. Building trust by speaking openly and honestly, listening attentively, and treating others respectfully. Taking initiative and using failure as an opportunity to learn. We develop by giving + seeking honest feedback. An individual who is results driven, demonstrates, tenacity, drive and perseverance, with the ability to deliver in a complex, highly demanding environment. An individual with the ability to combine a short term, pragmatic focus with longer term planning An individual who is resilient, energetic and enthusiastic, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs Desirable: An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style It has led a team who completed a successful project beginning to end.

Roles and Responsibilities Oversee team coordination, including scheduling, tracking shipments, and resolving issues related to delivery operations. Prepare MIS reports on a regular basis using Excel and generate TAT (Turnaround Time) reports for analysis. Ensure timely completion of tasks and meet deadlines by coordinating with internal teams and external stakeholders. Monitor KPIs such as shipment tracking, inventory management, and customer satisfaction ratings. Manage daily operations of delivery hubs across India, ensuring efficient logistics coordination and operational support.

Your day at NTT DATA The Principal Service Delivery Governance Specialist is a highly skilled subject matter expert, responsible for playing a critical role in ensuring effective governance and oversight of our service delivery operations. This role has the primary focus to lead the development and implementation of governance frameworks, drive compliance with service level agreements (SLAs), and collaborate with stakeholders to optimize service delivery processes and outcomes. The Principal Service Delivery Governance Specialist is required to coach and providing mentoring to less experienced members of the team. What youll be doing Key Responsibilities: Regularly tracks and analyzes key performance indicators (KPIs) to evaluate service delivery performance against defined targets and identify areas for improvement. Participates in service reviews and contributes insights and recommendations for process enhancements and optimization and drives continuous improvement initiatives. Proactively identifies and mitigates service delivery risks, ensuring compliance with regulatory requirements, industry standards, and internal policies. Develops and implement a robust governance framework to monitor and manage service delivery operations, ensuring alignment with organizational goals and objectives. Provides guidance and mentorship to junior team members, fostering their professional growth and development in service delivery governance practices. Collaborates with business development teams to support the design and implementation of service delivery strategies for new client engagements, ensuring alignment with governance requirements and best practices. Monitors the budget vs spend of platform cost. Understands GDC/COE Business Continuity Polices and Framework, Business Continuity Recovery Strategies and Plans to work with DPA to ensure platform can support the strategies and plans. Drives governance of committed vs Delivered. automation. Drives the service improvement plan. Provides coaching and mentoring to less experienced members of the team. Performs any other related task as required. Knowledge and Attributes: Extended knowledge of governance frameworks such as ITIL (Information Technology Infrastructure Library). Extended analytical and problem-solving skills, with the ability to identify and address service delivery gaps and improvement opportunities. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels. Detail-oriented mindset, with a focus on accuracy and quality in all aspects of work. Extended project management skills, with the ability to effectively prioritize tasks, manage multiple initiatives, and meet deadlines. Academic Qualifications and Certifications: Bachelors degree or equivalent in Business Management, Internal Auditing, Compliance or a related field. Desirable certifications include, ITIL and Six Sigma. Required Experience: Extended experience in service delivery governance, service management, or a related role, with a strong understanding of IT service management principles and practices.

We are looking for a proactive and detail-oriented Delivery Coordinator with over 5+ years of experience in project delivery and coordination. As a Delivery Coordinator, you will support the Project Manager in ensuring the seamless execution of projects, on-time delivery, and high-quality service to clients. This role requires strong organizational and communication skills, as well as the ability to manage multiple stakeholders and tasks efficiently. Key Responsibilities: Coordinate day-to-day delivery operations across multiple projects or client accounts. Act as a bridge between delivery teams, clients, and internal stakeholders. Monitor and track project deliverables to ensure they meet quality, timeline, and budget requirements. Prepare and maintain project documentation, including schedules, reports, and status updates. Follow up on action items and ensure timely closure of issues and dependencies. Conduct delivery review meetings and provide inputs for continuous improvement. Ensure adherence to delivery frameworks, SLAs, and internal standards. Help manage escalations and provide timely resolutions or necessary escalations to senior management. Required Skills & Qualifications: Bachelor's degree in Computer Science, Business, or a related field. 5+ years of experience in project coordination or delivery roles in IT/Software/Service-based environments. Strong understanding of project management tools and methodologies (Agile/Scrum/Waterfall). Excellent written and verbal communication skills. Strong analytical, problem-solving, and organizational abilities. Ability to multitask and manage priorities in a fast-paced environment. Proficient in tools like JIRA, MS Project, Excel, Confluence, etc. Experience working with cross-functional and remote teams.

Key Deliverables : Job Description - Service Delivery Ambassador - Cash Responsible for Branch Operations, enhance relationships of existing customers and generation of leads for liabilities, assets & investment products by providing product information also Cross sell Fee Based products to existing Customer and adherence to Audit & Compliance 1. Branch Operations, Compliance & Risk Management: a. Customer identification through signature verification and recommended ID proofs before executing a customers transaction b. Ensure customer calling through BM / BOM for all transactions as per customer calling norms in circulars or operations manual c. Report all deviations or suspicious transactions to BM / BOM d. Record movement of all inventories & deliverables in relevant registers and signing off closing stock of all inventories & deliverables jointly with BOM in relevant registers e. Send all requests received from customers for processing f. Proper filing of all vouchers and other requests to relevant files 2. Sales & Business Developments a. Achieve Cross sell Targets (LI+GI, Bill Pay, Mobile Banking, Internet Banking) b. Achieve FD Value Target c. Generate leads for cross sell products like asset products, fee products, demat, etc. d. Maintain & grow the relationship of mapped customers 3. Capability Building: a. Completion of Training Programme b. Certifications, as applicable - AMFI, IRDA and NCFM certifications c. Continuous knowledge up gradation through self-learning and going through circulars relevant for the desk being handled by Operations 4. Audit & Compliance: a. Adherence to Audit & Compliance work area b. Availability of all relevant brochures and forms for customers at desk Interested candidates Contact:7207997185

We are hiring a fresher male candidate for the Assistant role in Dispatch. KRA'S 1) Tally ERP Experience. 2) Tax invoicing Experience. 3) Dispatch Operations. 4) SCM operations. 5) Delivery Load.. 6) Good Hands on Excel Experience. 7) Record Keeping.