Job
Description
Role Overview: You are sought after for the position of Delivery Manager for RPA & AI Solutions. In this role, you will be responsible for leading end-to-end delivery of multiple automation and AI programs across diverse industry verticals. Your role will require a unique blend of technical acumen, large-scale resource management, multi-project delivery expertise, and strong client relationship skills. You will be overseeing teams of over 100 members, managing both Time & Material and Fixed Bid engagements, and playing a crucial role in expanding client relationships. Key Responsibilities: - Technology Leadership (RPA & AI): - Serve as the delivery lead for RPA and AI programs, ensuring solutions align with client business goals and technical standards. - Understand various RPA platforms like UiPath, Power Automate, Blue Prism, Automation Anywhere, and AI/ML technologies, including Generative AI use cases. - Provide guidance on solution design, architecture, and delivery approach in collaboration with technical leads. - Stay abreast of emerging trends in automation, AI, and intelligent workflows to drive innovation. - Resource & Capacity Management: - Manage large-scale delivery teams comprising over 100 members, ensuring optimal utilization, bench, and skill alignment. - Drive recruitment, onboarding, and upskilling strategies to build high-performance delivery teams. - Plan and execute allocation/deallocation of resources across projects to balance workloads and maximize productivity. - Maintain accurate skill inventories to support proactive staffing and career development plans. - Delivery & Program Management: - Lead delivery of multiple concurrent projects with varying sizes, complexity, and commercial models. - Manage both Time & Material and Fixed Bid engagements, ensuring profitability, quality, and on-time delivery. - Define delivery governance frameworks, KPIs, and SLAs; monitor performance against them. - Implement risk management, change control, and escalation processes for smooth program execution. - Collaborate with cross-functional teams for integrated solution delivery. - Customer & Stakeholder Management: - Act as the senior delivery interface for key clients, fostering trust and long-term partnerships. - Drive account growth by identifying new opportunities, collaborating with sales/pre-sales teams, and delivering customer success. - Conduct regular client governance meetings, presenting project updates, ROI metrics, and improvement recommendations. - Manage executive stakeholder expectations and resolve escalations with a solution-oriented approach. Qualifications & Experience: - Bachelors or Masters degree in computer science, Engineering, or related field (MBA preferred). - 12+ years of IT delivery experience, including at least 5 years in RPA, AI, or Intelligent Automation programs. - Proven track record of managing large-scale teams (100+ people) and delivering enterprise-grade projects. - Strong understanding of multiple RPA tools and AI/ML technologies. - Experience in managing multi-project delivery with diverse commercial models (T&M and Fixed Bid). - Exceptional stakeholder management and account growth skills. - PMP, PRINCE2, or Agile certifications preferred. Additional Details: Acronotics is a global consulting, services, and product company specializing in Hyper Automation, Data Science & Artificial Intelligence. They design, develop, and implement cognitive automation solutions using a blend of RPA & AI technologies for clients across industries worldwide. The company is headquartered in the UK with offices in India and the USA.,
