Job
Description
As a Delivery Manager for RPA & AI Solutions at Acronotics, you will play a crucial role in leading end-to-end delivery of multiple automation and AI programs across diverse industry verticals. Your responsibilities will include: - **Technology Leadership (RPA & AI)** - Serve as the delivery lead for RPA and AI programs, ensuring solutions align with client business goals and technical standards. - Understand multiple RPA platforms (e.g., UiPath, Power Automate, Blue Prism, Automation Anywhere) and AI/ML technologies, including Generative AI use cases. - Provide guidance on solution design, architecture, and delivery approach in collaboration with technical leads. - Stay ahead of emerging trends in automation, AI, and intelligent workflows to drive innovation. - **Resource & Capacity Management** - Manage large-scale delivery teams (100+ members), ensuring optimal utilization, bench, and skill alignment. - Drive recruitment, onboarding, and upskilling strategies to build high-performance delivery teams. - Plan and execute allocation/deallocation of resources across projects to balance workloads and maximize productivity. - Maintain accurate skill inventories to support proactive staffing and career development plans. - **Delivery & Program Management** - Lead delivery of multiple concurrent projects with varying sizes, complexity, and commercial models. - Manage both Time & Material and Fixed Bid engagements, ensuring profitability, quality, and on-time delivery. - Define delivery governance frameworks, KPIs, and SLAs; monitor performance against them. - Implement risk management, change control, and escalation processes for smooth program execution. - Collaborate with cross-functional teams for integrated solution delivery. - **Customer & Stakeholder Management** - Act as the senior delivery interface for key clients, fostering trust and long-term partnerships. - Drive account growth by identifying new opportunities, collaborating with sales/pre-sales teams, and delivering customer success. - Conduct regular client governance meetings, presenting project updates, ROI metrics, and improvement recommendations. - Manage executive stakeholder expectations and resolve escalations with a solution-oriented approach. Qualifications & Experience: - Bachelors or Masters degree in computer science, Engineering, or related field (MBA preferred). - 12+ years of IT delivery experience, including at least 5 years in RPA, AI, or Intelligent Automation programs. - Proven track record of managing large-scale teams (100+ people) and delivering enterprise-grade projects. - Strong understanding of multiple RPA tools and AI/ML technologies. - Experience in managing multi-project delivery with diverse commercial models (T&M and Fixed Bid). - Exceptional stakeholder management and account growth skills. - PMP, PRINCE2, or Agile certifications preferred. Key Competencies: - Strategic thinking with operational execution skills. - Strong leadership and people management abilities. - Excellent communication, presentation, and negotiation skills. - Business acumen and financial management for delivery profitability. - Ability to thrive in a fast-paced, high-growth environment. If selected, we expect you to join at the earliest and your expected CTC. This is a full-time position with an in-person work location.,
