Job
Description
Role & responsibilities Job Summary: As a Delivery Manager, you will be responsible for overseeing the successful execution of multiple Data, Analytics, and AI projects within a customer account or geography. You will ensure seamless project delivery, optimize resource allocation, drive strategic alignment, and mitigate risks. In addition to overseeing project managers, you will also act as a hands-on PM for selected critical projects, ensuring direct involvement where needed. Your leadership will ensure project teams deliver value-driven outcomes while maintaining high client and team satisfaction. Key Outcomes Expected: 100% on-time delivery of all projects under the portfolio. 95%+ client satisfaction by ensuring high-quality execution and strategic alignment. Zero major escalations through proactive risk and stakeholder management. Balanced workload across teams, maintaining 80%+ team satisfaction scores. less than 5% budget variance across all projects through effective cost and resource management. At least 20% productivity improvement in project execution year-over-year. Implementation of automation and AI-driven processes to enhance efficiency and standardization. Key Responsibilities: Project & Portfolio Management: Oversee and manage the execution of multiple Data, Analytics, and AI projects within an account or geography. Act as a hands-on PM for critical or high-risk projects, ensuring direct engagement when needed. Develop and maintain an integrated delivery roadmap for all projects in the portfolio. Ensure alignment with customer objectives, budgets, and strategic goals. Client & Stakeholder Engagement: Serve as the primary escalation point for project-related issues within the portfolio. Conduct regular executive reviews with clients, ensuring transparency on delivery status and business impact. Foster long-term relationships with clients, identifying opportunities for upselling and cross-selling services. Ensure a 24-hour response time for critical client concerns and escalations. Governance, Compliance & Risk Management: Drive 100% adherence to data governance, security, and AI regulatory requirements. Establish and enforce standard operating procedures (SOPs) to reduce project risks by 30%. Proactively track risks and implement mitigation strategies, maintaining 5% critical issue rate. Resource & Financial Management: Optimize resource allocation across projects, ensuring maximum efficiency and utilization (85%). Monitor and control project budgets, ensuring less than 5% deviation from planned costs. Support hiring, training, and retention strategies to build a high-performing project management team. Agile, Automation & Delivery Excellence: Ensure the adoption of best practices in Agile, Scrum, and hybrid project management methodologies. Standardize reporting, dashboards, and KPI tracking across all projects. Implement automation and AI-driven tools to streamline project execution, reduce manual effort, and enable non-linear delivery models. Drive continuous process improvements, achieving 20 %+ increase in productivity annually. Leverage Gen AI-based project monitoring and predictive analytics to identify risks and optimize delivery timelines. Team Leadership & Culture Building: Mentor and guide Project Managers, ensuring consistent and high-quality project execution. Foster a culture of collaboration, innovation, and work-life balance. Ensure 80 %+ team satisfaction, minimizing burnout and maintaining high morale Preferred candidate profile Must Have Technical Skills: • 12+ years of experience in Data, Analytics, and AI project delivery • Proven ability to manage multiple concurrent projects within a large account or geography. • Strong stakeholder engagement, governance, and risk management skills. • Experience in resource optimization, financial planning, and budget control. • Hands-on Agile, Scrum, and hybrid project management experience. • Familiarity with data engineering, analytics platforms, AI/ML model lifecycle, and data governance. • Experience in implementing automation and AI-driven processes for improving efficiency. • Proficiency in project management tools such as JIRA, MS Project, Trello, Asana. • Excellent communication, negotiation, and leadership skills. Nice to Have Skills: • Experience in Banking, Financial Services, or Insurance (BFSI) analytics projects. • Knowledge of Cloud platforms (AWS, Azure, GCP) and modern data architectures. • Exposure to Generative AI and AI-driven automation solutions. • PMP, PRINCE2, SAFe, or Certified Scrum Master (CSM) certification. Compensation & Benefits: • Lead strategic, high-impact data & AI initiatives for top-tier clients. • Work in a collaborative, innovative-driven environment. • Enjoy a flexible, balanced work culture focused on employee well-being. • Competitive salary and career growth opportunities. KRA (Key Responsibility Areas) & KPI (Key Performance Indicators): KRA: • Ensure 100% on-time delivery of all projects while managing a portfolio of Data, Analytics, and AI initiatives. • Build and maintain strong client relationships, ensuring timely issue resolution and consistent communication. • Ensure full adherence to data governance, security, and regulatory standards while mitigating project risks. • Optimize resource allocation across projects and manage project budgets within defined limits. • Implement Agile methodologies and AI-driven automation tools to streamline project execution. • Lead and mentor project teams to ensure high satisfaction and a collaborative, innovative work environment. KPI: • Achieve 100% on-time delivery of projects with less than 5% deviation from planned timelines. • Achieve 95 %+ client satisfaction and a less than 24-hour response time for escalations. • Maintain 100% compliance with regulatory standards and reduce project risks by 30% using SOPs. • Achieve 85% resource utilization and maintain less than 5% deviation from project budgets. • Increase productivity by 20% annually by adopting Agile and automation tools. • Achieve 80%+ team satisfaction and minimize burnout with a focus on work-life balance.
