302 Delivery Leadership Jobs - Page 2

We are looking for a self-driven, success-oriented, and inspiring leader for the position of Practice Delivery Leader (PDL) for SAP practice. The leader will manage SAP accounts/engagements and be responsible for executing delivery across multiple accounts, ensuring customer success, profitable growth, employee satisfaction, capability building, and innovations by leveraging the ecosystem. Key Responsibilities: - Manage delivery of SAP complex and large programs/accounts of size 800+ FTEs and revenue of $140+ Mn. - Manage C-level customer relationships and identify growth opportunities. - Conduct regular delivery cadence with customer/internal stakeholders to prevent schedule/cost overruns proactively and implement best delivery practices. - Ensure Y-o-Y 15% profitable growth and meet operating margins target. - Drive forecasting and fulfilment for the accounts from both confirmed opportunities as well as the opportunities in the pipeline. - Enable/implement value-added services and solutions to customers in line with s offerings. - Understand delivery operational parameters and align them to organization norms. - Understand customer vision and proactively build solutions to manage sustained growth. - Drive delivery-led growth by scoping/farming new opportunities within the accounts proactively. - Align with client partners to build winning solutions and deliver. Key Skills: - Total experience of 17+ years in SAP space with at least 5+ years as a Delivery Leader/PDL. - Experience in SAP Implementation, Rollout, and AMS programs with different SDLCs and engagement levels. - Knowledge of Estimation techniques and Quality parameters. - Client Centricity, Execution Excellence, Collaborative Working, Nurturing People, Passion for Results, Strategic Perspective, Stakeholder Management, Managing Complexity, Problem Solving & Decision Making.

Job Summary : The Service Delivery Manager - Digital Services will manage the delivery of digital solutions to our clients, ensuring high-quality service and operational excellence. This role involves leading digital service teams, coordinating with clients, and driving continuous improvement in digital service processes. Key Responsibilities : Lead and manage digital service delivery teams to ensure timely and effective delivery of digital solutions. Develop and maintain strong relationships with clients, serving as the primary point of contact for digital service-related inquiries. Monitor digital service delivery performance, identifying areas for improvement and implementing digital solutions. Collaborate with internal teams to ensure alignment and support for digital service delivery objectives. Prepare and present regular reports on digital service delivery performance to senior management. Ensure compliance with company policies, procedures, and industry regulations related to digital services. Drive continuous improvement initiatives to enhance digital service quality and efficiency. New Business Development support to sales team. Experience in Data and AI related projects. Qualifications : Bachelors degree in Business, IT, Digital Marketing, or a related field. Proven experience in service delivery management with a focus on digital services. Strong leadership and team management skills. Excellent communication and interpersonal skills. Ability to analyze digital data and generate actionable insights. Familiarity with digital service delivery frameworks and methodologies (e.g., Agile, DevOps). Problem-solving skills and a proactive approach to managing digital challenges. Preferred Skills : Experience in [specific digital industry] is a plus. Certification in digital service management frameworks or methodologies. Knowledge of digital marketing tools and platforms. Benefits : Competitive salary and performance-based bonuses. Health, dental, and vision insurance. Retirement savings plan with company match. Opportunities for professional development and career advancement in digital services. Please share your updated profile - meenakshi.biradar@hcltech.com

The Role Our role will give you the opportunity to manage a team of Recruiters and be responsible for the recruitment delivery for our client. We would love to hear from you! As a Manager, youll be responsible for the recruitment delivery, relationship management and annual budget within a complex client solution. Youll support the Senior Manager & Client Operations Director in driving the achievement of the business area’s commercial and people strategy. Key Accountabilities • Accountable for clearly communicating Strategic Account Vision and Plan to team. • Ensure they understand the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets • Determine and manage optimal resource allocation to support the talent strategy of the business area • Build strong and influential trusted partner relationships • Lead team in the delivery against targets, budget and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards • Support Recruiters in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly • Manage the scope, governance and compliance of the contract through team activity. Identify and tackle scope creep • Share continuous improvement opportunities identified by self or team – including process improvement, service enhancement, financial improvement, related strategic projects and increasing the scope of the service within account. Skills & Experience • Flexible to work in US Shift (CDT). • Demonstrable ability to build a position as a trusted advisor, engage and influence senior stakeholders towards a course of action • Experience of developing and delivering end-to-end recruitment campaign strategies. Experience enhancing recruitment processes to improve outcomes (e.g. decreased time to hire, increased quality of hire, fulfilment targets). • Experience managing a small team, demonstrable ability to manage, coach and develop direct reports • Agile in response to change or uncertainty - able to cope with and lead a small team and client through significant change • Resilient under pressure - experience working to and achieving demanding targets, ratios and SLAs and working to tight deadlines in a fast-moving environment • Subject matter expertise in local recruitment practices including sourcing strategies, recruitment models, best practice recruitment

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Retail Banking (PO). Experience: 5-8 Years.

We are looking to onboard a seasoned TA Analytics Leader & "Talent@Scale" Program Charter Lead to join us. Key Responsibilities 1. Interface with senior leadership, delivery leaders and functional leaders across Biz Ops organization and other support functions, sharing action-oriented insights specific to Talent Acquisition and Talent Supply Chain that are key in enabling them to achieve their outcomes. 2. Work along with the Biz Ops Insights Global Head in designing & implementing programs and creating assets specific to data and insights through deep analysis, creation of action-oriented dashboards, application of AI & ML thoughts and proactive diagnostics. 3. Partner with the TA Global Head and the extended TA leadership team in assisting them achieve their objectives by providing right insights at the right time in an understandable way, thereby helping them improve Quality of Hire, Candidate Experience and optimize Cost of Hire. 4. Mentor and create a team of qualified and highly motivated associates , having Technology (Power Platforms, Python, SQL, Data warehousing), Functional (TA Merics, TA Processes and Data Frameworks) and Interpersonal Skills. 5. Individually be a self-motivated person bringing in an outside in perspective and industry happenings around Talent Supply Chain & Talent Acquisition and constantly learning and upgrading oneself. Key Responsibilities 1.TA Analytics: Visualize, Develop and Maintain right data models to analyse trends and patterns in Talent Acquisition and Talent Supply Chain data Play a key role in Success Factors enhancements and maintenance specific to Talent Acquisition reporting and insights. Effectively design and implement metrics and visualizations to report key insights and data stories. Create a self-service reporting culture by automating Talent Acquisition metrics and reports, moving them to A3 and bringing in predictive and prescriptive elements into the reports. Work with Talent Acquisition and business stakeholders in identifying relevant analytics projects and AI enabling the processes. Monitor and take accountability for Talent Acquisition reports data quality, security and accuracy data shared with stakeholders. Effectively partner and maintain a good working relationship with TA, business and other enablement functions stakeholders across the organization. Bring thought leadership to visualize and prepare leadership presentations around Talent Acquisition and Talent Supply Chain data sets and outcomes. 2.Talent@Scale Program Drive and take responsibility for timely preparation of the fortnightly Talent@Scale reporting pack. Bring together key stakeholders across Biz Ops functions to get a ground level status on the outcomes achieved. Constantly keep improving the report focus and coverage and make it more relevant to the leadership stakeholders and aligned to the market happening. Take accountability for the Talent Acquisition specific data shared in the reporting pack. Have governance with TA Global Head and Integrated Fulfilment Partners to action out feedback and suggestions received during the fortnightly cadence call. Sustain the momentum of the exercise and make the fortnightly meetings more eventful and action oriented. Qualifications 20+ years of experience in working on HR, Talent Supply Chain and Talent Acquisition areas and handling datasets and metrics specific to these functions. Key Technical & Domain Skills required: Data Analysis, AI ML, MS Power platforms, HR / Talent Supply Chain / Talent Acquisition Domain & Reports SuccessFactors, MS Excel / PPT. Key Soft Skills required: Effective Communication, Managing Priorities, Advising & Coaching, Analytical & Data Driven Thinking, Commercial & Cost Awareness, Active Listening, Action Orientation Teamwork.

Delivery Head - Job Description Responsibilities: Delivery Leadership Lead and manage large-scale delivery programs with a minimum portfolio size of 150M+ and a team size of 2000+ professionals. Drive end-to-end delivery across Agile methodologies (SCRUM, Spotify, Kanban, Story Points). Manage diverse delivery models including Fixed Price, Time & Material (T&M), Outcome-based, and Managed Services. Ensure delivery readiness by identifying, onboarding, and mentoring talent (individuals and squads). Resolve delivery impediments with a hands-on, solution-oriented approach. Solutioning and Technology Leadership Engage in customer conversations to conceptualize solutions, architectures, and delivery plans. Stay abreast of digital trends such as SRE, automation testing, predictive analytics, AI, and DevOps. Provide technical leadership across backend, frontend, data, and DevOps stacks. People Management Foster a servant leadership culture, ensuring team integration with both HCL and customer environments. Drive career development, mentoring, and upskilling initiatives. Lead integration efforts for onsite teams with parent organization through townhalls, sprint meetings, and training. Collaborate with local agencies and universities for future talent acquisition and enablement. Operational and Financial Management Own and manage P&L for Germany, including revenue, margin, ARC, and utilization metrics. Act as the single point of contact (SPOC) for managing sales, delivery, and stakeholder relationships. Manage delivery teams of 200+ FTEs across onsite and offshore locations with revenue responsibility of €15–20M. Customer and Stakeholder Engagement Lead customer and team communications, ensuring alignment with Agile governance and delivery progress. Proactively manage impediments and provide actionable solutions. Build strong relationships with internal and external stakeholders. Qualifications: Required 17–20 years of experience in IT delivery leadership roles. Proven track record in managing large Agile delivery programs. Strong communication and stakeholder management skills. Experience in managing delivery across multiple commercial models (Fixed Price, T&M, etc.). Hands-on experience in solutioning across backend, frontend, data, and DevOps technologies. Demonstrated ability to manage large-scale delivery units (€150M+ portfolio, 2000+ team size). Experience in Agile transformation using SCRUM, Spotify, Kanban, and Story Points. Strong financial acumen with P&L ownership experience. Preferred Experience in building and scaling start-up teams within enterprise environments. Familiarity with digital transformation trends such as SRE, automation testing, AI, and predictive analytics. Experience in integrating distributed teams and fostering a unified organizational culture. Exposure to talent development through partnerships with universities and local agencies. Other Requirements Ability to think on your feet and challenge teams/customers constructively. Strong servant leadership mindset with a focus on team empowerment and growth. Experience in Agile governance and delivery measurement frameworks. Willingness to take full accountability for delivery outcomes, team performance, and customer satisfaction.

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Palo Alto Networks Firewalls Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary We are seeking a technically skilled and proactive Network Security Technical Lead to manage and enhance our enterprise security infrastructure. This role focuses on securing the network perimeter through the administration of Palo Alto Firewalls, Web Application Firewalls (WAF), Bot Protection, Email Security, Endpoint Detection and Response (EDR), and IPS/IDS systems.You will be responsible for firewall policy tuning, VPN support, DNS and IDS/IPS signature management, bot defense rule enforcement, and email threat protection. A key part of the role involves proactively identifying and addressing security gaps, ensuring compliance with internal standards, and continuous improvement through regular audits, service reporting, and cross-functional collaboration.Roles and ResponsibilitiesFirewall OperationsAdminister and support enterprise firewall systems, with a focus on Palo Alto platforms.Perform policy tuning and propose enhancements based on incident trends and evolving threat landscapes.Manage IDS/IPS signature updates, including additions, deletions, and modifications.Support URL filtering configurations and enforcement.Provide operational support for VPN services and troubleshoot connectivity issues.Identify security gaps and recommend remediation strategies as part of continuous improvement.Conduct quarterly firewall rule audits and generate compliance reports.Maintain and update operational runbooks and documentation.Manage patching activities for firewall infrastructure.Deliver regular service performance reports and participate in incident/problem/change management processes.Troubleshoot firewall configuration issues, including backup/restore and application break-fixes.Bot Protection SupportManage bot protection policies and rules using Cequence.Configure appropriate logging levels for bot traffic analysis.Perform troubleshooting and incident support related to bot activity.Apply and validate standard and emergency rule requests.Perform regular signature updates to maintain bot defense effectiveness.DNS SecurityFine-tune DNS policies and implement domain-based filtering using Cloudflare.Monitor and report on DNS threats weekly/monthly, including actions taken.Ensure DNS configurations align with enterprise security posture and compliance requirements. Professional & Technical SkillsFirewall Operations:Policy tuning, rule optimization, VPN support, and quarterly audit reporting using Palo Alto; incident-driven configuration backup, restore, and break-fix troubleshooting.Threat Prevention & IDS/IPS:Signature lifecycle management (add/update/delete), URL filtering enforcement, and patch management aligned with incident trends and continuous improvement goals.Bot Protection:Policy and rule management, logging configuration, incident triage, and signature updates using Cequence Bot Defense; validation of standard and emergency rule requests.DNS Security:DNS policy fine-tuning, domain-based filtering, and weekly/monthly threat reporting using Cloudflare DNS.Operational Excellence:Service reporting, runbook maintenance, and change/problem/incident management across firewall and bot/DNS security layers.Tools & Platforms:Palo Alto, Cequence (Bot Defense), Cloudflare (DNS).Must-Have Skills: Strong hands-on experience with Palo Alto firewalls and associated security features.Proficiency with Cequence for Bot protection and Cloudflare for DNS security.Solid understanding of network security principles, VPNs, IDS/IPS, and URL filtering.Familiarity with ITIL-based incidents, problems, and change management processes.Ability to analyze logs and traffic patterns to identify anomalies and optimize rules.Experience with patch management, service reporting, and compliance audits.Strong documentation skills and attention to detail.Good-to-Have Skills: Exposure to cloud-based firewall deployments and hybrid network environments.Experience in automation or scripting for firewall operations and reporting.Familiarity with Service Now ITSM Tool Qualification 15 years full time education

As a UX Lead at Terrific Minds, you will play a pivotal role in our design team. With over 4 years of experience, we are seeking a talented individual who can contribute to crafting visionary user experiences for Enterprises & SMBs across various domains including BFSI, Logistics, HealthCare, and Retail. You will be responsible for conceptualizing, planning, and delivering end-to-end user experiences and competitive workflows that align with business roadmaps and goals. Your competencies will include a deep understanding of UX methodologies such as research, interviews, personas, task analysis, sitemaps, wireframing, and prototyping. Strong interpersonal and communication skills are essential, along with the ability to mentor designers and stay updated on the latest design trends. You will work closely with Delivery leadership, Marketing, and internal stakeholders to ensure effective collaboration and project delivery. Key responsibilities of this role involve critical thinking, iterative design processes, and maintaining a keen eye for detail in wireframes, storyboards, user flows, and site maps. Scoping design efforts, meeting deliverables on time, and applying strategic design thinking to real-world problems will be key aspects of your role. Additionally, you should demonstrate a strong sense of ownership, creativity, and the ability to inspire and motivate team members. If you are a creative thinker with a passion for user-centric design and a sense of humor, we invite you to join our team and make a meaningful impact in shaping exceptional user experiences for our clients.,

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP for Utilities CRM Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large and complex technology projects. Your typical day involves collaborating with various stakeholders to ensure project scope and risk are effectively managed. You will drive profitability by overseeing service quality and cost, while also supporting sales through innovative solutions and excellence in delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project goals.- Mentor junior team members to enhance their skills and professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP for Utilities CRM.- Strong understanding of project management methodologies.- Experience in stakeholder management and communication.- Ability to analyze project risks and implement mitigation strategies.- Familiarity with financial management and budgeting in project delivery. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP for Utilities CRM.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Saviynt Identity Platform Good to have skills : Identity Access Management (IAM)Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be at the forefront of implementing and delivering Security Services projects. Your typical day will involve coordinating with various teams to ensure that projects are executed efficiently, utilizing our global delivery capabilities. You will engage in strategic planning, oversee project timelines, and ensure that all deliverables meet the required standards. Your role will also include mentoring team members and fostering a collaborative environment to drive project success. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement corrective actions as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Saviynt Identity Platform.- Good To Have Skills: Experience with Identity Access Management (IAM).- Strong understanding of security frameworks and compliance standards.- Experience in project management methodologies and tools.- Ability to analyze and mitigate security risks effectively. Additional Information:- The candidate should have minimum 7.5 years of experience in Saviynt Identity Platform.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Security Information and Event Management (SIEM) Good to have skills : Security Delivery GovernanceMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be at the forefront of implementing and delivering Security Services projects. Your typical day will involve coordinating with various teams to ensure that projects are executed efficiently, utilizing our global delivery capabilities. You will engage in strategic planning, oversee project timelines, and ensure that all security measures are effectively integrated into the delivery process. Your role will also require you to adapt to evolving security challenges and provide guidance to your team, ensuring that they are equipped with the necessary tools and knowledge to succeed in their tasks. Collaboration and communication will be key as you work to align project goals with organizational objectives, fostering a culture of security awareness and proactive risk management throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development sessions to enhance team capabilities and knowledge in security practices.- Monitor project progress and performance metrics to ensure alignment with security standards and objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Security Information and Event Management (SIEM).- Good To Have Skills: Experience with Security Delivery Governance.- Strong understanding of security frameworks and compliance standards.- Experience in incident response and threat management.- Proficient in risk assessment and vulnerability management techniques. Additional Information:- The candidate should have minimum 7.5 years of experience in Security Information and Event Management (SIEM).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be responsible for overseeing the implementation and delivery of Security Services projects. A typical day involves coordinating with various teams, ensuring that projects are on track, and utilizing global delivery capabilities to enhance service quality. You will engage with stakeholders to understand their needs and provide effective solutions, while also mentoring team members to foster a collaborative environment. Your role will require you to adapt to changing project requirements and maintain a focus on delivering exceptional security services. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in SailPoint IdentityIQ.- Strong understanding of identity governance and administration.- Experience with access management and compliance reporting.- Familiarity with security frameworks and best practices.- Ability to analyze and troubleshoot identity-related issues. Additional Information:- The candidate should have minimum 5 years of experience in SailPoint IdentityIQ.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 18 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Delivery Lead, you will manage the delivery of large, complex technology projects. Your typical day involves collaborating with project sponsors to define project scope and manage risks effectively. You will drive profitability by ensuring high service quality while maintaining cost efficiency. Additionally, you will proactively support sales initiatives through innovative solutions and excellence in delivery, ensuring that all project milestones are met and stakeholder expectations are exceeded. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Engage with multiple teams and responsible for team decisions.- Expected to provide solutions to problems that apply across multiple teams, and provide solutions to business area problems.- Facilitate communication between stakeholders to ensure alignment on project goals and objectives.- Mentor junior professionals to enhance their skills and knowledge in project delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of project management methodologies and frameworks.- Experience in risk management and mitigation strategies.- Ability to analyze complex project requirements and develop effective solutions.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 18 years of experience in SAP Basis Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Position - Practice Delivery Head for Salesforce. Director Level Job Location - Bangalore - 1st Preference, Pune, Hyderabad, Chennai Experience - 19 to 25 Years Quick summary of the role. Managing delivery of Salesforce complex and large programs/accounts of size 800+ FTEs and revenue of $100+ Mn, manage “C” level customer relationships and identify opportunities of growth. Total experience of 17+ years in Salesforce/CRM space with at least 10+ years as a Delivery leader/PDL

Looking for a skilled professional with 5-8 years of experience to lead our delivery team in Trichy, India. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective delivery strategies to meet customer needs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues efficiently. Provide guidance and mentorship to junior team members. Ensure compliance with company policies and procedures. Job Minimum 5 years of experience in healthcare management services or related field. Strong knowledge of CRM/IT enabled services/BPO industry trends and technologies. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. Experience working with clients across various industries.

Looking to onboard a skilled professional with 5-8 years of experience to lead our delivery quality team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are provided to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve issues and improve overall service quality. Analyze data and metrics to measure service quality and identify trends. Provide training and coaching to team members on quality control processes. Ensure compliance with industry standards and regulatory requirements. Job Minimum 5 years of experience in healthcare management services or a related field. Strong knowledge of quality control processes and procedures. Excellent leadership and communication skills. Ability to analyze data and metrics to measure service quality. Strong problem-solving and critical thinking skills. Experience working in a fast-paced environment and managing multiple priorities.

Looking for a skilled professional with 5-8 years of experience to lead our delivery team in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent leadership skills. Roles and Responsibility Lead the delivery team to ensure successful project execution and client satisfaction. Develop and implement effective project plans, resource allocation, and risk management strategies. Collaborate with cross-functional teams to identify and prioritize project requirements. Provide guidance and mentorship to team members to enhance their skills and performance. Monitor and report on project progress, identifying areas for improvement and implementing corrective actions. Ensure compliance with company policies, procedures, and industry standards. Job Minimum 5 years of experience in healthcare management services or a related field. Strong knowledge of healthcare operations, including medical billing, claims processing, and patient care coordination. Excellent leadership, communication, and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and decision-making skills, with attention to detail and accuracy. Experience with CRM/IT enabled services/BPO is an added advantage.

Book My Laundry is looking for Delivery Coordinator to join our dynamic team and embark on a rewarding career journey Lead and manage cross-functional project teams, including setting project goals and objectives, defining project scope, and ensuring that projects are delivered on time, within budget, and to the required quality standards Develop and maintain project plans, including schedules, budgets, and resource plans Communicate with stakeholders to understand their needs and expectations and ensure that projects meet their requirements Identify and manage risks and issues, and develop contingency plans to mitigate their impact on project delivery Ensure that project deliverables are completed on time and to the required quality standards, and that project documentation is properly maintained Provide regular project status updates to stakeholders and escalate issues as needed Foster a positive and collaborative team environment and support the professional development of team members Collaborate with other delivery managers to share best practices and promote continuous improvement

16-19 years of experience in the IT industry in delivery roles; 5+ years on experience in program or portfolio management with large, geographically distributed teams. 8+ years of experience coupled with strong business domain knowledge in the financial services domain (preferably capital markets/ investment banking), with an IT consulting/ services firm. Experience of setting up delivery teams or an account and ramping it up to 80+ people. Project or Program management experience across the full SDLC lifecycle involving different methodologies like agile, iterative, waterfall and hybrid. Prior experience of managing delivery engagements with quality frameworks such as CMMI. Experience across service offerings (e.g. application development, maintenance, re-engineering, migration, etc.), different pricing models (fixed price, fixed capacity, time and material, etc.) and engagement models (partner/ vendor managed, co-managed and client managed). Prior experience in managing senior and demanding stakeholders (Director/ VP or higher) across business, technology and operations with customers based in US or UK. Must be consultative and solutions oriented; prior experience of structuring or defining solutions oriented delivery engagements and troubleshooting critical delivery issues. Experience of managing high priority/ high severity production issues. Strong commercial acumen with high proficiency in effort/ cost estimation. Strong knowledge of project financials and IT services contracts. Hands on delivery leadership experience on complex/ high risk projects. Experience of driving pre-sales effort as the bid manager (i.e. large proposals and sales pitches) and mining accounts/ farming for opportunities in existing customer businesses. Strong outcomes focused leadership skills with strong people focus. Demonstrated ability to drive change and continuous improvement journeys across delivery excellence and margin improvement. Prior experience of managing senior managers in a matrix organization. Very strong business communication, negotiation and conflict management skills. Education: Bachelors Masters degree in a Software discipline. MBA Preferred

As a Practice Delivery Executive (PDE) at NTT DATA, you will play a crucial role in leading the delivery of all NTT Data services, focusing on client transformation, delivery excellence, and building high-performance teams. Your responsibilities will include ensuring the end-to-end delivery of services for specific clients, monitoring delivery quality, managing client relationships, and driving continuous improvement. You will be accountable for maintaining financial forecasts, managing costs, and aligning operations with annual operating plans. Additionally, you will work closely with Client Executives to develop customer relationships, manage relationship risks, and provide strategic delivery advice to the executive leadership team. Your role will also involve acting as the main contact for client operations leadership, building effective communications with stakeholders, and staying updated on global industry trends. You will be expected to leverage your experience in organizational change management to guide delivery leaders, evaluate performance, and provide feedback to ensure service excellence. To succeed in this role, you must possess Delivery Leadership and Executive Level Experience, along with expertise in IT support, project management, service management, and digital transformation. Strong communication skills, ITIL certification, and the ability to work effectively across different time zones are essential. NTT DATA is a trusted global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team of experts and a focus on digital and AI infrastructure, NTT DATA is dedicated to driving organizations and society confidently into the digital future.,

As a Practice Delivery Executive (PDE) at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of all NTT Data services for a specific client. Your responsibilities will include ensuring the delivery quality, client satisfaction, crisis management, and the development of client improvement plans. You will be expected to leverage industry best practices and thought leadership to drive client transformation, delivery excellence, profitable growth, and year-over-year cost reductions. Your role will also involve managing financial aspects such as revenue/cost/margin forecasts, cost management, and ramp-up/ramp-down of resources aligned with annual operating plans. Collaborating with the Client Executive, you will develop customer relationships, manage relationship risks, and act as a strategic delivery advisor to the executive leadership team. Additionally, you will be responsible for maintaining effective communication with stakeholders, conducting customer governance meetings, and staying abreast of global industry trends. To be successful in this role, you must have at least 8 years of experience in IT support, production escalations, end-to-end project management, and highly leveraged service environments. Knowledge of ITIL Foundations v4, application development, support services, and digital transformation leveraging A.I. will be essential. Strong leadership skills, the ability to work across multiple time zones, and effective communication skills are imperative for this position. Preferred qualifications include advanced degrees in Information Technology, Computer Science, Software Engineering, or Cybersecurity, along with ITIL Foundations v4 certification. NTT DATA is a global innovator of business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. Join us to be part of a diverse team of experts dedicated to driving digital and AI infrastructure solutions worldwide.,

Lead and manage the overall operations of the offshore delivery center Define and execute both short-term and long-term strategies Develop a robust delivery governance process and lead its adoption Financial Performance Collaboration

Role Purpose The role incumbent is responsible for the successful execution of a low to medium complexity program & its profitability.It is a role requiring understanding of the individual program and how it interacts with other programs. The Program Manager is also responsible for customer satisfaction and to some extent to the commercial growth within the account. Do Financial : Is responsible for Gross margin achievement for the Program Is responsible for bonus received or penalty paid from/to the customers Adheres to project cash flow schedule Responsible for reducing value at risk (VaR) ($, days) Offering/competency: Is responsible for increasing project effort charged to domain experts Formulates an appropriately structured Governance framework for the account in which he/she is the sole Program manager. Else works as per the governance framework defined by the Program Director Creates a clearly defined and documented escalation mechanism in place Ensures governance ties in with Scope/Change Management Delivery/Customer satisfaction Leads and owns the Program Delivery (schedule/risk/issues/changes/dependencies) Helps establish the required execution and project methodologies synergizing customer and Wipro methodologies for meeting Program Quality-Cost-Delivery schedule Manages operational parameters of the program as signed off ( ppc, offshore- onsite mix, utilization, bulge) Handles customer escalations Responsible for meeting release compliances People Leads planning workshops and program steering committee meetings Develops and mentors project managers and PMO for exceptional performance from team members to improve performance Manages & Controls employee attrition rate Ensures that eligible employee are released for rotation" "Managing Customer Relationship and Scope Management Ensures that requirements document is comprehensive with clearly outlined scope boundary, non-functional requirements are captured quantitatively. Develops a common understanding and sign-off on requirements by the business users. Uses the right kind of requirement management tools to ensure correct understanding and scope idenfications Provides wire-frames depicting user interface to give good view of the navigation" "Brand Building Initiatives Participates in initiatives which help in building Wipro Brand and developing progressive delivery.

About the Opportunity Job TypeApplication 26 July 2025 Title Talent Systems Delivery Lead Department HR Information Systems Location Gurgaon Level 7 About your role The Talent Systems Delivery Owner bridges the gap between product strategy and development through to operationalisation, with responsibility for the product backlog, service performance and sprint and capacity planning. Working closely with the Product Owner, the System Delivery Owner is responsible for managing portfolio level performance with Service Delivery Leads and technical changes with CPO Technology teams. They will identify opportunities for continuous improvement, support management oversight of system performance and implement best practice governance and frameworks to standardise delivery, control and service support across Recruitment, Talent, Learning, DE&I and Skills. About you Responsibilities Manage Service Delivery across Talent Management, Learning and Recruitment systems and vendors, driving high performance. Implement and oversee agile practices for the service delivery team, maintaining effective JIRA planning disicipline, sprint planning, daily stand ups and retrospectives, aligning to the model established in HRIS. Prioritisation of work and backlog in alignment with stakeholder requirements, team capacity and CPO tech / HRIS Workday team as necessary. Instill a culture of measurable improvement through KPIs across colleague experience and service delivery best practice. Champion the use of technical planning tools to manage and plan capacity against priorities. Analyse vendor roadmap enhancements and make recommendations to Product Owner and Business Stakeholders on options. Support in Talent wide programmes of activity, spanning transformation programmes, data management and optimation, reporting needs, integration opportunities. Understand and analysis innovation across the technology and vendor landscape to inform intelligent recommendations on high value options to address stakeholder requirements. Seek and act on trends in service tickets improving experience for employees and HR. Demonstrate best practice through the management of critical incidents across the technology portfolio coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Support the Talent Product Road Map in partnership with Product owners for other systems within HRIS & technology teams to develop of house governance and consistent approach to manage process and service optimisation. Act as an advocate for Talent tools and service delivery activities, representing the team at key forums. Be responsible for the end to end measurement of the Talent and Learning experience and use this to inform improvements and strategic direction in partnership with the Product Owner. Develop SME expertise across Talent and Learning platforms and strategy and become a trusted advisor to senior stakeholders in the business. Performance and Quality Management Provide regular updates to the Head of HRIS, Business teams and other Product Owners on performance and product deployments of service delivery Lead quarterly vendor reviews, RFI/RFPs, risk reviews, audits, release oversight, risk and feature adoption, hold suppliers accountable to high performance and SLAs, and escalating issues. Interpret complex business issues and understand the associated functional and technical implications Communicate effectively with HR stakeholders and technology partners at different levels. People Management Implement cross skilling and contingency planning Development, continuous feedback and mentoring Project Management Forecast and plan project activities, using story points to assess capacity and define practical work packages and sprints. Support in the definition and scope of projects with CPO tech, ensuring design and delivery meeting the objectives of stakeholders. Oversee the transition system development activities seamlessly to business as usual tasks and production support acceptance. Experience and Qualifications Knowledge of and practical service delivery experience of core HR systems preferably exposure to or a combination of Cornerstone, Workday, Gloat. Experience in managing performance of third-party-provided services and vendors Knowledge of escalation procedures, incident management, and other disciplines related to service delivery Strong organizational skills Experience of developing and guide junior team members Understanding of integration designs and associated system processes JIRA and agile methodology. Skills to manage system audits and test cycles, providing efficiency and accuracy to support activities Behavioural Ability to manage, assess and prioritize tasks efficiently Ability to address complex and competing business challenges Manage stakeholders requirements with a focus on helping the articulate and understand rootcauses and outcomes. Ability to work at a strategic and tactical level Ability to address different audiences with the right level of complexity, language and refinement Think from a customer viewpoint and provide a high level of service to internal clients Engaged and excited about changing industry practices, design methods, system tools and techniques Feel rewarded For starters, well offer you a comprehensive benefits package. Well value your wellbeing and support your development. And well be as flexible as we can about where and when you work finding a balance that works for all of us. Its all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

ql-editor "> Location: Hyderabad (or willing to relocate) Reporting To: SVP Revenue About the Role Tezo is looking for a dynamic and experienced Solutions Engineering Leader to head our pre-sales function and drive value-oriented conversations with prospects across our AI, Data, and Digital offerings. This role is pivotal in shaping Tezo s market-facing narrative, working closely with Sales, Marketing, and Delivery teams to translate customer needs into compelling solutions. You will directly report to the SVP of Revenue and play a critical role in winning new business, contributing to strategic pursuits, and elevating Tezo s brand presence through thought leadership. Key Responsibilities Own Pre-Sales Function: Lead and manage all pre-sales activities across verticals and offerings creating solution architectures, tailored demos, and business value propositions. Customer-Focused Solutioning: Collaborate with Sales and Delivery to understand customer problems and design solutions aligned to their business goals. Proposal Leadership: Lead RFP/RFI responses, client workshops, solution presentations, and build industry-relevant case studies. Storytelling: Craft persuasive customer narratives, pitch decks, and custom presentations that clearly convey Tezo s differentiated value proposition. Thought Leadership: Contribute to white papers, blogs, and industry publications to position Tezo as a trusted partner in AI, Data, and Digital Transformation. Sales Enablement: Coach Sales teams on solution positioning and market differentiators. Cross-Functional Collaboration: Work closely with Delivery, Marketing, and Product teams to ensure alignment in GTM activities and customer engagements. Ideal Candidate Profile Experience: 15-20 years overall with significant exposure in pre-sales, solutioning, and delivery. Delivery Background: Hands-on delivery leadership experience is a strong advantage. North America Market Exposure: Proven track record working with NA clients across industries like Insurance, BFSI, Manufacturing, or Retail. Customer-Centric Mindset: Ability to translate customer challenges into business and technical solutions. Entrepreneurial Mindset: Preference for candidates from smaller organizations/startups who are comfortable in high-ownership roles with minimal hand-holding. Storytelling Skills: Exceptional ability to build and deliver compelling narratives that resonate with executive stakeholders. Documentation Skills: Proficiency in crafting RFI/RFP responses, thought leadership content, and executive presentations. Why Join Tezo? Opportunity to be part of a fast-growing digital transformation company with an AI-first approach Work closely with senior leadership and make a direct impact on revenue outcomes High-visibility role with cross-functional exposure and accelerated growth opportunities Flexible work culture with a focus on outcomes