302 Delivery Leadership Jobs - Page 8

Position Summary: We are seeking an Offshore Delivery Director Testing to lead the quality engineering function for a leading U.S. regional banking client. This role oversees Functional Testing, Test Automation, Performance Testing, and QA Process Governance, with full accountability for delivery, client engagement, revenue, risk, and reporting. The ideal candidate has proven experience in core banking (preferably Fiserv), large team management, and in building and transforming Testing Centers of Excellence (CoEs) in a regulated Banking environment. Key Responsibilities: QA Delivery Leadership Lead and govern testing delivery across manual, automation, performance, and compliance/process QA teams. Ensure delivery quality meets client expectations, SLAs, and financial regulatory requirements. Drive agile QA practices, CI/CD alignment, shift-left strategies, and integrated test data and environment management. QA CoE Build, scale, and transform Testing Centers of Excellence (CoEs) for functional, automation, performance, and test governance streams. Define testing frameworks, tool strategy, reusable assets, and domain-aligned accelerators within the CoE. Establish best practices, innovation pipelines, and standardized QA metrics across the enterprise. Metrics, MBRs & QBRs Define and manage KPIs: defect trends, test coverage, automation ROI, execution velocity, leakage rate, and cycle efficiency. Build, lead, and present Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) to internal and client stakeholders. Use dashboards, scorecards, and RCA reports to drive decisions and continuous improvement. Risk & Issue Management Maintain a formal risk register and lead mitigation across delivery, compliance, and resourcing dimensions. Proactively manage escalations, delivery risks, and scope changes with internal and external alignment. Ensure governance alignment with client’s audit, risk, and security protocols. Revenue Forecasting & Financial Governance Collaborate with account leadership for forecasting, budgeting, and cost management related to testing delivery. Track and optimize utilization, team mix, and delivery margins. Plan and reflect financial impact of ramp-ups/downs, CoE scaling, or scope evolution. SME & Domain Alignment Lead a domain SME group for core banking (preferably Fiserv Signature), digital channels, and banking operations. Guide SMEs in functional test coverage, traceability, data modeling, and team enablement. Drive domain-specific onboarding, accelerators, and reusable component libraries. People Leadership & Team Grooming Manage a cross-functional team of QA managers, automation/performance engineers, and governance analysts. Drive career paths, competency frameworks, and leadership pipelines. Foster a high-performance, accountable culture with strong collaboration and delivery ownership. Client Engagement Act as the senior offshore leader for all testing-related delivery to the banking client. Own all stakeholder communications, cadence meetings, strategic alignment, and escalation management. Ensure client satisfaction through proactive governance and transparent delivery execution. Required Qualifications : 18+ years of experience in IT services, with 10+ years in QA delivery leadership in banking services. Strong experience with core banking systems (preferably Fiserv Signature). Demonstrated success in building and managing Testing CoEs and scalable QA delivery models. Proven ability to lead large teams (150+ FTEs) across test streams and geographies. Proven leading experience of team with Selenium, Jira, Ready API, Tosca, LoadRunner, JMeter, Postman, ALM, JIRA, Confluence Deep understanding of U.S. Banking regulatory, compliance, and audit standards. Preferred Qualifications: Experience with mid-sized or regional U.S. banks. Certifications: ISTQB Advanced, PMP, CSTE, or equivalent. Exposure to cloud-based QA, Agile/DevOps, and test transformation programs.

Weare looking for a dedicated and motivated individual who has strong technical,analytical and organizational skills for our Lending Services team. Key Responsibilities- Credit Review/ Analysis Preparing creditreports (annual/quarterly reviews) by including profile of the counterparty,key rating considerations, credit risk assessment, (including financial peer analysis, rating rationale, outlook etc.) Build forecast excelmodels Analyzing thebusiness model, identifying strengths, weakness, risks, understanding therevenue models and the corporate structure of the counterparties. Analyzing andspreading the financial statements in Moodys RiskAnalyst (MRA) / CreditLens /client customized templates Analysis of financialstatements including Income statement, Balance Sheet cash flow of publicprivate companies for the credit appraisal process Going through thesupplementary schedules, notes and MDA for the detailed breakups andadjustments Normalizing thefinancial statement for exceptional and non-recurring items to arrive at thetrue profitability figures Calculating theAdjusted Net Worth, Recurring Cash Flows, Annual Debt Service, ContingentLiabilities, Custom Ratios, and other financial metrics Screening the creditagreements and analyzing the financial covenants applicable to the borrower Responsible fordelivering 100% quality, meeting strict deadlines and ability to work underpressure Regular communicationwith the client to ensure the expectations are met Analyzing financialstatement, performance, and trend analysis for assessing the credit worthinessof large corporates. Managing a portfolioof clients and handling rating assignments. Adhering to standardoperating procedure policies including compliance documentation. Maintaining strongrelationship with the client Key Competencies Strong understanding of credit principles,policies, and regulations MBA (Finance) / CA (CPA equivalent) / CFA Experience of 3-12 years in credit reportwriting Proven track record of process handling andclient management Proficient in Advanced MS Excel Prior experience of working on Moodys RiskAnalyst (MRA) is preferred Excellent written and spoken communicationskills Experience of working for a US based bankwill be an added advantage

Supporting our client in Metal Mining sector and prepare pitch books, industry decks, deals and peers screening, company profiles, ad-hoc and company focused discussion documents related to healthcare and allied sector Preparing financial analysis including trading / transaction comparable, operational / financial benchmarking, valuation analysis etc. Assist in preparing Pitch books including industry overview, company profiles, management biographies, broker outlook, share price performance analysis, deal case studies, peer valuation multiples etc. Engage client independently on calls and e-mails Produce high quality informative and visually appealing presentations and deck Excellent working knowledge of market database tools e.g., FactSet, Capital IQ, Thomson One, Orbis, Merger Market, Evaluate Pharma, Pitchbook etc. Manage project timelines and quality of deliverables in a manner to ensure high client satisfaction Demonstrate strength and flair in client/requester relationship building and management, information/knowledge needs assessment Conducting analysis performing quality control check of the outgoing reports/packs Required Background Post-Graduation in Finance (MBA, CFA, CA etc.) or equivalent qualification Relevant experience of 6-8 years supporting Investment banking division of a bank, consulting firm, boutique firm, advisory firm Experience on working primarily qualitative work as well as quantitative work The candidate should have the ability to work independently and possesses the management/leadership skills to run the research on a day-to-day basis Sound knowledge and relevant work experience on industry and macro-economic overviews/ studies, competitive landscape, detailed company analysis, current market knowledge Ability to work on complex jobs independently Expert knowledge on sector and country-specific data sources, such as Factset, Pitchbook, Orbis and Merger Market Strong communication skills to engage with the client and managing workflow MS Office skills - should be excellent in MS Excel, MS PowerPoint, and MS Wor d

Acuityis currently looking for dedicated and motivated individuals who have strong exposureto Insurance Financial Industry Group, for its Investment Banking teambased in Gurgaon. Key Responsibilities Supporting our investment banking clients on insurance industryanalysis which includes providing research-based outputs on insurance players,KPIs and market landscape Preparing insurance company profiles, pitch books, detailedfinancial analysis, industry reports, company focused discussion documents Preparing financial analysis including trading / transactioncomparable, operational / financial benchmarking, etc. Meet project timelines and quality of deliverables in a manner toensure high client satisfaction Conducting quality control check of the outgoing reports / packs Other activities include structuring deliverables / teams developing new capabilities / new research products Demonstratestrength and experience in client / requester relationship building andmanagement, information / knowledge needs assessment Required Background Education: Post-Graduationin Finance or equiv. qualification (CFA, MBA (finance), CA or equiv.) Experience: Minimum 4-6years of experience in the Investment banking space, with focus on insurance companyanalysis Skills: In-deptunderstanding of US / Europe-based insurance companies landscape, reporting,KPIs, financial analysis. Should be well versed with MS Office suite speciallyMicrosoft Excel, Word and Power Point Knowledge: Workingknowledge of database such as Capital IQ Pro / Capital IQ, Bloomberg, Factset,Thomson, etc. Leading and delivering projects, including: o Company profiles andpitch book support o Macro-economic and industry overviews with experienceworking across various industries o Target identification, Trading andTransaction comps o Benchmarking, Ratio analysis o Financial modeling Excellentwritten and spoken communication skills with experience in Client handling

Acuityis currently looking for dedicated and motivated individual who have strong organizationaland teamwork skills for its Presentation and Graphic team supporting itsInvestment Banking clients. The team works in regular shifts. Key Responsibilities: Oversee day-to-day operations, ensuring workflows run smoothly across all departments. Providing creative solutions for existing clients, as well as pursue new clientele opportunities. Day-to-day operations/team handling and driving production while ensuring top quality service to the client. Will be responsible for a team that handles design services for a global investment bank, ensuring smooth service delivery. Managing projects from the requirements gathering / needs identification phase through to completion. Able to design and implement strategic plans and develop high performing teams. Demonstrate strength and experience in client/requester relationship building and management, information/knowledge needs assessment Identify areas for improvement and implement streamlined processes to increase efficiency and productivity. Key Qualifications: Expertworking knowledge in MS office applications, especially PPT, Word, Visio andExcel Workingknowledge on adobe creative suite including Photoshop, InDesign Illustrator,Acrobat Workingknowledge on VBA and macros Goodverbal and written communication skills Attentionto detail and ability to manage multiple projects simultaneously. Creativethinking and problem-solving abilities Projectmanagement skills Teammanagement skills

Skill - Qual+ Quant (Energy / Infrastructure / Healthcare / TMT) Responsibilities- Supporting our clients on multiple industries including Energy Infrastructure, Healthcare, Metal Mining, Retail, Oil Gas, FIG Preparing pitch books, information memorandums, industry studies, company profiles, company focused discussion documents related to various industries Preparing financial analysis including trading/ transaction comparable, operational/ financial benchmarking etc. Meet project timelines and quality of deliverables in a manner to ensure high client satisfaction Conducting analysis performing quality control check of the outgoing reports / packs Other activities include structuring deliverables developing new capabilities / new research products Demonstrate strength and experience in client / requester relationship building and management, information / knowledge needs assessment Required Background- Post-Graduation in Finance or equiv. qualification (CFA, MBA (finance), CA or equiv.) Minimum 4-8 years of experience in the Investment banking space Strong statistical and analytical skills to assess the economic performance / analysis of companies and industries for clients The candidate should have the ability to work independently and possesses the management / leadership skills to run the research on a day-to-day basis Excellent written and spoken communication skills with experience in Client handling Working knowledge of databases such as Bloomberg, Capital IQ, Thomson Research, FactSet etc. Should be well versed with MS Office suite specially Microsoft Excel, Word and Power Point

Skill Set - Qual + Quant Responsibilities- Supporting our clients on multiple industries including Consumer, Industrials, Telecom, Real Estate, Infrastructure, Healthcare, Metal Mining, Retail, Oil Gas, FIG, Services Preparing financial analysis including trading/ transaction comparable, operational/ financial benchmarking, valuation analysis, etc. Preparing pitch books, Information memorandum (IMs), industry research, deals peers screening, company profiles and company focused discussion documents related to various industries. Meeting project timelines and quality of deliverables in a manner to ensure high client satisfaction Conducting quality control check of the outgoing reports / packs Engaging client independently on calls and e-mails Scoping the new projects, structuring deliverables/new research products Producing high quality informative and visually appealing presentations and deck Demonstrating strength and experience in client / requester relationship building and management, information / knowledge needs assessment Required Background- MBA/ CFA/ CA with 5-8 years of experience in the Investment banking space Experience of working Investment banking projects, including Financial Benchmarking, Trading Transaction Comps, Modelling Sanity , Pitch book / IM support and company profiles. Macro-economic and industry overviews with experience working across various industries. Target identification, Trading and Transaction comps o Benchmarking, Ratio analysis. Should be able to work independently, with minimal guidance and support. Prior experience in handling clients directly through calls / mails. Excellent written and spoken communication skills . Should be well versed with MS Office suite specially Microsoft Excel, Word, and Power Point . Working knowledge of database such as Bloomberg, CapitalIQ, Factset, Thomson, etc

Support the implementation of a risk management system, risk analytics and risk reporting for a Sovereign Wealth Fund. Key Responsibilities Support the implementation and rollout of risk management applications. Responsible for risk data aggregation, analysis, and visualization at periodic intervals. Work on adhoc risk reports and board presentations. Deep dive into various aspects of the investments and provides valuable insight and establish a framework, processes, and consistent delivery of business insights. Key Competencies Work Experience in handling and onboarding risk management applications. Understanding and analysing risk data and reporting to top management. Advanced MS Excel skills are necessary. A background in finance with working knowledge of applying concepts. Working knowledge of data analysis tools including PowerBI. Working knowledge of sourcing data from Bloomberg, FactSet, Prequin, Geneva and other databases is an added advantage. Working knowledge of MSCI Barra, FactSet Portfolio Analysis would be an added advantage. Prior experience in analysing data for Asset Managers, Sovereign Wealth Funds, Hedge or Mutual funds will be an added advantage. Open to travel to the client location and work at the clients office. Ability to work independently with minimal supervision and deliver data insights. Energetic, results-focused, change agent, with a strong work ethic. Strong organizational and analytical skill with strong attention to detail.

Formatting of all pitchbooks, using Word, Excel, and PowerPoint, adhering at all times to established house style. Creating other material such as infographics, etc. and ensuring high-quality output. Exposure to various products and collaterals of IB value chain including pitchbooks, profiles, marketing and conference materials and website content publications. Key Products exposure Profiles, Pitchbooks, Flyers, Tombstones, Handout materials, social media banners / landing pages, conference materials, campaign support and newsletters among others. Liaising with the client and internal team members to determine deadlines, job instructions, and design requirements. Experience in building theme-based layouts for pitchbooks / Information Memorandum alongside understanding clients branding and standardization / marketing guidelines. Efficiently managing and producing a wide range of documents, ensuring accuracy, quality, and adherence to deadlines. Ability to coordinate and track publishing schedules and proactively work with onshore stakeholders Key Competencies- Experience in formatting and publishing. Expert working knowledge in MS office applications, especially PPT, Word, Visio and Excel. Working knowledge on adobe creative suite including Photoshop, InDesign Illustrator, Acrobat Working knowledge on VBA and macros. Good verbal and written communication skills. Ability to coordinate and track publishing schedules. Ability to work independently to produce quality work. Keen attention to detail. Ability to engage with senior resources for formatting processes.

Roles and Responsibility Lead the delivery quality team to ensure high-quality services. Develop and implement quality control processes to meet industry standards. Collaborate with cross-functional teams to identify and resolve quality issues. Analyze data to identify trends and areas for improvement. Implement corrective actions to address quality concerns. Ensure compliance with regulatory requirements. Job Requirements Minimum 6 years of experience in quality management or a related field. Strong knowledge of quality control processes and industry standards. Excellent leadership and communication skills. Ability to analyze data and make informed decisions. Experience in managing teams and implementing process improvements. Strong problem-solving skills and attention to detail.

Capgeminis Connected Marketing Operations practice offers and delivers Marketing Operations services to its top fortune 500 clients. Our portfolio of services is focused on delivering latest and best in Content Operations, Campaign Services and Performance Marketing solutions to drive marketing and sales outcomes for the clients. We are looking for a results-oriented senior leader to lead the global delivery & client relationship management for multiple projects. If you are driven by hyper growth challenge and love to wow the clients with your innovative solutions, then this is just the right leadership role for you! Primary Skills The role responsibilities include: Responsible for delivery excellence of all programs and accounts rolling up to the practice through strong governance and review mechanism. Continual Innovation aimed at creating future proof solutions for the marketing functions with a focus on industrialization, delivery process standardization and reuse across the marketing operations & digital marketing scope. Develop use cases in the generative AI and other technologies prevalent for marketing process optimization. Accurately forecast revenue, head count, profitability, margins, bill rates and utilization. Ensure attention to demand prediction and fulfilment across the MU Represent Capgemini in client steering committee meetings. Build strong executive connects to enable management of client expectations and foster lasting client relationships. Continually seek opportunities to increase customer satisfaction and deepen client relationships. Work closely to ensure that the operational parameters are green. Work closely & collaborate with Practice/ Global Account Managers/AE/BDE in a collaborative manner to grow the business across various Industry verticals and the market units and ensure the delivery function runs efficiently. Identify business development and "add-on" sales opportunities in existing programs. While the primary function will be development and delivery of programs within the MU, he/she will also have the responsibility to look ahead into the next 2-3 years and ensure that a strategic road map is in place for the future. This will be done in conjunction with AE/BDEs/Sales Leaders. Secondary Skills Our Ideal Candidate He/She/They OR, the incumbent will have 18+ years experience with a large marketing shared services or marketing service provider with a strong project track record. Minimum 18 years experience in delivery management comprising of engagements for global clients in Marketing Operations areas Artwork Management, Media and Creative, Advertising Operations, Marketing Asset Management, Product Data Orchestration, Innovation Project management Experience in managing big P&Ls for operations/delivery for international clients Demonstrated ability to influence without formal authority within cross-functional teams on adopting new ways of working. Previous experience successfully leading large delivery teams (400+) of marketing specialists with a strong focus on talent management. Good understanding of the latest tech and platforms in marketing domains including GenAI Previous experience with leading delivery in a recognized agency will be an added advantage. Exceptional communication skills Experience with international clients mandatory Working experience with cross cultural teams spread across India, Latin America and European centers is required.

We are looking for an experienced Technical Delivery Manager who started their career as a software developer and has grown into a leadership role managing end-to-end technology project delivery. This role is ideal for someone with a strong technical foundation who can communicate effectively with both technical teams and business stakeholders, driving successful outcomes through structured execution and collaborative leadership. Key Responsibilities: Own and lead the delivery of multiple concurrent technology projects from initiation to completion. Collaborate with engineering, QA, product, and business teams to ensure alignment of scope, timelines, and deliverables. Leverage your hands-on development background to guide technical conversations, remove blockers, and ensure best practices. Create and manage detailed project plans, track progress, mitigate risks, and handle dependencies. Foster a high-performance culture by promoting Agile practices, continuous improvement, and accountability. Act as the primary point of contact for internal and external stakeholders, providing regular updates and status reports. Ensure that delivered solutions meet quality standards, business objectives, and customer expectations. Required Skills & Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field. 8+ years of experience in the IT industry, including hands-on development experience. Proven experience in leading technical project delivery and managing cross-functional teams. Solid understanding of software engineering principles, SDLC, and Agile methodologies. Strong problem-solving, decision-making, and organizational skills. Excellent communication and stakeholder management abilities. Preferred Qualifications: Project management certifications (e.g., PMP, CSM, PMI-ACP) are a plus. Experience in managing cloud-based, data, or AI/ML projects is advantageous. Familiarity with tools like JIRA, Confluence, Git, and CI/CD pipelines. Ability to balance technical depth with delivery oversight.

The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. Roles and Responsibilities The National Delivery Head is a key leadership position responsible for the overall training delivery and quality of training for all the centers across the country. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both Training leadership and Operational efficiency. This role requires an excellent track record in training delivery and operations. The key responsibilities associated with this role are as under: 1. Training Strategy: •Developing and implementing a training strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the training team. •Providing guidance, coaching, and support to ensure the team meets or exceeds targets. •Ensuring Customer satisfaction and delight 3. Training Performance Analysis: Monitoring and analysing training performance data. Ensuring more than 90% attendance at all the centers across the country Ensuring less than 5% dropout across the centres Responsible for putting students in the batches after admission. To ensure student development activities regularly at the centers To ensure a high level of student satisfaction and development Ensuring the timely certification of the students Controlling Training slippage and leakage at all levels. Implementing timely corrective actions and strategies to achieve high training delivery performance. 4.Day-to-Day Operations: • Ensuring smooth functioning and efficiency in all aspects of the training activities at the center. Responsible & involved in the selection and training of Trainers and training coordinators PAN India Regular visits to centers PAN India Faculty Management & Rostering of PAN India Ensuring excellent training infrastructure including assets availability for the students on a timely basis at all the centers 5. Company Policies & Directives: Ensuring strict adherence to training Processes, Policies and Directives 6. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals.

Customer-focused on ensuring customer policies & SOW requirements are in line with the deliverables Driving Risk Management, Regulatory and Contractual Compliance Focus on ensuring overall compliance is turned Green if the Program runs Red/Amber and in turn sustained Green Focus on Data Privacy (GDPR) Compliance Governance surrounding Customer driven and ERM Driven Cyber Security and Compliance Audits Governance on Design and Roll out of Common Compliance Frameworks Connect with Customers and Delivery Leadership on a regular basis to provide Assurance on Risk and Compliance Delivery

Skills Skill Vendor Management Project Management IT Service Management Solution Architecture CRM ITIL Outsourcing Global Delivery IT Strategy SDLC Education Qualification No data available CERTIFICATION No data available : Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques. Monitor and act on personnel and disciplinary issues. Provide subject matter expertise to Quality Control Analysts in theteam. Ensure training needs of subordinates aremet. Adjust to the needs of meeting service level agreements under supervision of Operations Manager. Successfully complete all client related training and keep record of the same. Hold team meetings on a regular basis with direct reports. Communicate all process and client updates to direct reports within specific timelines and keep record for such updates. Act as single point contact for theassigned team membersforall theirjob-relatedneeds and create a harmonious work environment. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements. Job Specification Minimum of 5/6 Years of Professional and Relevant Experience in Medical Coding with specialty E/M. Must have experience in Client and Stakeholder Management, Team Management. Must have CodingCertificationlike CPC/CCS/COC/AHIMA. Any graduate will do. ShiftDetails:General Shift / Day Shift WorkMode:WFO

Responsibilities: * Manage practice operations & resources * Lead delivery teams globally * Ensure service excellence through effective management * Collaborate with stakeholders on strategy & planning Food allowance

Job Description This leadership position requires experience in project, product management in addition to full life cycle systems development and implementation. Lots of IT work experience is required. Candidates must have the ability to effectively manage customer expectations and communicate effectively with sales, development teams and corporate management. Excellent verbal and written communication of technical issues is critical. This positions responsibilities also include: Accountability for overall project management including scheduling, coordination of internal and customer resources, scope control, cost accounting, technical issue resolution, and developing a project work plan. Understand how to run a project from scratch , Discovery, current state assessment , target state definition , SOW preparation and mobilization of the team Oversee the proper analysis and documentation of the client’s specific business processes and their IT needs. Recommend best practice solutions based on past experience, research, and visionary thinking. Ensure high-quality on-time deliverables within budget. Implement and revise our Agile-based project methodologies as technologies and solutions evolve. Oversee the documentation of requirements analysis, design specifications, test plans, and executive briefings. Active participation in new business development including estimating project scope, costs, duration, and resource requirements in written proposals. Assist in recruiting, managing, and mentoring employees. Travel to customer sites as needed. Provide weekly written status reports and expense reports Building and Maintaining excellent customer relationships Successful on-boarding of completed projects ensuring a smooth service transition Develop, adopt and deliver best practice service levels across all teams Identify, agree and own a progressive Continuous Service Improvement (CSI) program with customer accounts and drive change Work with stakeholders and colleagues to effectively manage incidents and help develop effective IM processes, aiding improved service delivery Maintain an organized and professional environment where the onsite teams are managed to meet and exceed client standards of excellent and professionalism Understand and identify KPIs for successful engagement of company business at customer sites Promote and drive team collaboration and maintain team moral Ensure every team member completes a Skills Gap Analysis and has a Personal Training & Development Plan which is reviewed regularly Implement continuous performance management and appraisals for direct reports and ensure process is completed for all onsite staff Conduct regular 1-2-1 meetings with all direct reports Perform all functions of problem management, including trend analysis, root cause analysis, required change requests, etc. Have a proactive continuous service improvement mindset, and identify types of improvement opportunities by establishing feedback mechanisms within the service delivery team Manage customer escalations by receiving, responding to, and addressing escalation concerns, and be responsible to form and manage mitigation plans if necessary to address complex customer concerns Lead staff recruitment by writing job descriptions, reviewing CV s, shortlisting candidates, arranging/attending interviews and liaising with customer for final selection Commercial awareness of competition and promote innovation to customer Collection of customer statistical data including SLA performance, management information, team performance and other business metrics for monthly customer reporting Key Responsibilities: Program Management: Drive end-to-end execution of large-scale IT programs, ensuring timely delivery, quality, and alignment with business objectives. Project Management: Oversee multiple IT projects, defining scope, timelines, resource allocation, and risk management. People Management: Lead, mentor, and manage cross-functional teams, fostering a collaborative and high-performance culture. Product Management: Define and drive product vision, strategy, and roadmaps to align with business goals and market trends. Strategy Development: Contribute to business strategy by analyzing market trends, identifying opportunities, and aligning product and program goals with company objectives. Technical Leadership: Work closely with technical architects, engineers, and developers to understand and implement solutions effectively. Stakeholder Communication: Engage with internal and external stakeholders, including clients, vendors, and leadership teams, ensuring clear and transparent communication. Process Improvement: Identify and implement best practices to optimize program and project execution. Budget & Resource Management: Monitor and manage project budgets, ensuring cost-effectiveness and resource efficiency. Risk & Compliance: Anticipate, mitigate, and manage risks while ensuring compliance with industry standards and company policies. Qualifications & Experience: 15+ years of experience in Program Management, Project Management, People Management, Product Management, and Strategy Development in an IT services environment. Strong technical expertise with experience in cloud computing, software development, e-Commerce, and enterprise solutions. Proven track record of managing large-scale projects, cross-functional teams, and product strategy. Expertise in Agile and Scrum methodologies with relevant certifications (PMP, SAFe, CSM, etc.). Experience working with global teams and stakeholders in a fast-paced environment. Excellent problem-solving, analytical, and decision-making skills. Strong communication and leadership abilities to influence and drive change. Search for: Senior Project manager, Program manager, Technical manager , product manager – mobile app development , combination of Product and program management Companies like Sapient, Accenture, TCS, Experience In building mobile apps, Quick service restaurant business

Please note this role is hybrid working role with a mix of office based and home based working. As and when government regulations allow, we will expect resources to split their time between office and home. Initially, when the teams are being set-up and trained, we would expect the degree of office working to be higher, the working location will be : Gurugram (Gurgaon) Note: If you dont have on Paper's Team Leading experience. Please refrain applying for the role. Role Description Analyst Test Leads are responsible at a project level for delivering high quality solutions from requirements capturing up to release to production taking personal ownership and accountability for the work of the team they lead, leading by example and working towards building a highly effective and self-sufficient project team. These activities will likely all include the management of stakeholders (internal and external) to ensure that solution designs meet client requirements. As a Lead Analyst Tester this role will undertake all the duties of the analyst tester role but with some additional leadership responsibilities. This role requires an expert level knowledge of FNZ platform capabilities and a deep understanding of assigned functional areas of the FNZ platform. They will work on a consultative basis to support Solution Consultants in workshops and provide input into requirements. This role is accountable for quality, AT practices, test automation and AT project KPIs. Specific Role Responsibilities Leadership: Provide leadership and support for the FNZ Analysis & Testing team, building capability and providing support for more junior members of the team. Instil a spirit of continuous improvement in the team. Always put the customer first, take personal accountability for meeting deadlines with high quality solutions and constantly aim to maximise the value FNZ delivers to our customers. Provide line management to other analyst testers within the team, ensure that performance reviews and objectives are clearly defined for each employee. Define and help rollout process improvements across the team and wider (where required) Support the recruitment of new talent into the team Help Project/Delivery Managers in managing clients throughout the delivery cycle. Support reviews within the estimation and scheduling of build items Ensure, for their project teams, that they promote and monitor delivery KPIs and compliance data to drive forward continuous improvement. Motivate and drive best outcomes from others on the project team Analysis: Have and maintain an expert level knowledge of the FNZ platform and its capabilities. Educate and prepare customers (external and internal) on core FNZ platform functionality. Working closely with our customers (on-site if required) to develop solutions and testing these solutions to meet business and technical requirements. Attend customer workshops when required and input into requirements on a consultative basis. Work closely with Solution Consultants to understand the agreed scope of a change and design solutions that meet the customers business and technical requirements within that defined scope. Understanding the features that make up the solution from the end user perspective, ensuring these are documented accurately. Ensure that user stories of their own their team are reviewed and are always effective, accurate and they have the correct business outcome driven syntax. Produce Systems artefacts as per FNZ SDLC. Work with developers and managers to ensure business requirements are met and solutions are kept up to date. Ensure that any new business developments adhere to procedural and regulatory compliance requirements. Perform cross functional collaboration to address gaps in the business and technical solution. Identify and document any non-functional requirements related to the functionality. Provide guidance and clarity to technical resources around the business requirements and user stories. Support the management of defects and associated root cause analysis. Functionally review build artefacts for the function area assigned. Interact with FNZ S&S and Investment Operations functions, as required, throughout the lifecycle and post-implementation. Have a good knowledge of the regulatory environment in which the analyst operates and ensure that all solutions deliver a compliant platform. Be an SME in the FNZ platform - provide training and support for other areas of the FNZ business. Test Design & Preparation : Ensure acceptance criteria for each story is defined and covers both positive and negative testing scenarios using correct BDD syntax to feed into automation tests. Review/analyse business requirements to ensure they are quantifiable and testable. Write/Produce artefacts to support testing activities such as Test Designs, Test Matrices, Test Cases, Test Procedures, Test Scripts and Behavioural Models. Test execution: Perform structured and context-driven (formal /ad-hoc) system, system integration and regression testing as required. Ensure the changes developed are to an acceptable standard by reviewing solutions, conducting regular functional reviews and testing the changes end to end once the feature is available. Ensure that the user stories are delivered to the client at an acceptable standard of quality and conduct walkthroughs of the delivered functionality with clients (as required). Author reusable tests and conducting end to end system, regression and mis-use case testing as part of the production readiness process. Use internal defect tracking and test case management system(s) to document test cases, record defects and record test case execution results. Raise and re-test defects. Participate in defect triage meetings as directed. Assist with user acceptance testing if required. Assist with Client support activities, supporting client UAT. Collaboration / Communication: Provide regular updates to the Delivery Manager on progress to plan as well as key risk and issues. Provide timely estimates to the Delivery Manager. Provide analysis & test project updates, as requested, to the client. Work with the test teams both internally and externally (client side). Ensure that testing issues/ solutions are called out appropriately to the testing community, and where there are obvious process improvements promote to the broader FNZ teams and client engagement teams. Support, mentor and develop more junior members of the team to build a fully functional and highly effective project team. Ensure that the Analysis Testing team improves its knowledge levels, through training and development plans and strategies. Technology: Keep up to date with the latest and/or relevant technologies, tools and methods. Identify adoption of processes, technology and tools best suited to FNZ. Proactively identify technical (environmental, coding and testing) issues may impede test progress to enable early resolution of said technical issues. Experience required Preferred Industry Knowledge Experience in an analysis or testing environment. General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate. An understanding of the regulatory environment FNZ operate within. FNZ Platform expert, including being an SME in multiple functional areas of the platform. 6+ years of experience in technology delivery in the financial services/wealth market. Required Knowledge & Skills 1st class degree or equivalent experience Experience working within an analysis or testing role previously. Confident, and able to take initiative given client and delivery-focused environment. Independent, self-directing and delivery focused working style. Superior analytical thinking. Intermediate computer skills essential (SQL experience desirable) Excellent organisational, administration and time management skills. Good team communication skills, confident in dealing with internal and external clients. Highly developed written and oral communication skills. Preferred Knowledge & Skills Experience with Microsoft .NET and C# Knowledge and experience of Selenium webdriver Knowledge and experience with testing Rest API Why FNZ? Hybrid Work Model Innovation and Creativity Free Cab facility across Delhi/NCR (Within 45KMs) Free Delicious Meals at the office Insurance Dynamic and collaborative work environment

Role Overview We are seeking a highly experienced and visionary Director Technology Solutions & Delivery to lead the architecture design, delivery excellence, and strategic growth of our technology practice. You will be responsible for leading large-scale digital transformation programs, architecting enterprise-grade solutions, enabling delivery teams, and nurturing a high-performance technology practice. Key Responsibilities 1. Solution Architecture & Technology Leadership Lead the architecture and design of complex, scalable web and enterprise applications. Deliver end-to-end solution blueprints including infrastructure, data, cloud, DevSecOps, integrations, and quality models. Evaluate and recommend the latest tools, platforms, and practices aligned with business outcomes. Lead development of POCs, demos, and accelerators to support GTM initiatives. Ensure application of architectural principles, code patterns, and automation best practices across projects. Drive AI integration across SDLC and solutions across domains like supply chain, finance, and e-commerce. 2. Delivery Oversight & Program Execution Lead cross-functional teams to deliver digital programs on time, within budget, and scope. Manage 10–25 team members including architects, developers, and program managers. Own P&L accountability, client satisfaction, and delivery metrics. Monitor project execution using tools like Jira, Confluence, MS Project, and Smartsheet. Resolve escalations, risks, and change requests proactively and constructively. Serve as primary client contact for technical delivery and governance. 3. Practice Development & Strategic Growth Define and drive technical vision and thought leadership for the practice internally and externally. Hire, mentor, and manage technical experts and architects across diverse technologies. Develop frameworks, accelerators, best practices, and reusable assets to scale delivery quality. Collaborate with business teams for pre-sales, solutions, and customer presentations. Stay ahead of the technology curve by tracking trends and aligning with competitive benchmarks. Foster a strong internal community that supports capability building and individual career growth. Preferred Qualifications 15+ years of overall experience with 5+ years of experience across solution architecture, technical delivery, and technology practice leadership including managing AI product development and data science initiatives. Minimum 4 years of experience managing a practice or large delivery portfolio. Strong experience in AI, Platforms, cloud architecture (AWS/Azure/GCP), enterprise-scale implementations, and AI/ML integration. Excellent understanding of Agile, Scrum, Waterfall, and SAFe methodologies. Prior experience with industries (Finance, FMCG, Ecommerce) is a plus. Advanced certifications (TOGAF, PMP, Scrum Master, Cloud, etc.) are a strong advantage. Exceptional interpersonal and stakeholder management skills with proven team-building capabilities. Bachelor’s/Master’s degree in computer science, Engineering, or a related field. What You Bring Deep expertise in both technical strategy and execution. A passion for leading teams and transforming businesses with innovative technology solutions. Strong client-facing and presentation skills, with the ability to influence and inspire stakeholders at all levels. Proven ability to foster collaboration, nurture talent, and build a culture of excellence. Why Join Us? Opportunity to define and grow a technology practice with strategic influence. Work with cross-functional global teams on high-impact digital transformation programs. Culture that values innovation, learning, and leadership.

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Cloud Security Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will lead the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets).We have a requirement for an AWS Cloud Security Engineer to join our growing cloud security team within a leading global pharmaceutical company. The successful candidatewill play a key role in designing, implementing, and managing cloud security controls to protect sensitive data, research environments, and global infrastructure. This role will focus on AWS environments, ensuring compliance with industry regulations such as GxP, HIPAA, and GDPR. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform. Responsible for team decisions.- Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams- Lead the development and implementation of security policies and procedures- Ensure compliance with security standards and regulations- Design and implement AWS cloud security best practices across multi-accountenvironments, ensuring secure deployment of resources. Develop and manage security policies for AWS services including IAM, VPC, S3,RDS, EC2, Lambda, and EKS. Collaborate with DevOps and Infrastructure teams to build automated securityguardrails using Infrastructure as Code (IaC) tools (Terraform, CloudFormation,Ansible). Conduct regular security assessments, vulnerability scans, and penetrationtesting on AWS environments. Monitor AWS environments for security incidents and respond to alerts byworking closely with the Security Operations Center (SOC). Establish and maintain AWS security baselines and continuous compliancemonitoring for pharmaceutical applications. Participate in architecture reviews and threat modeling for new AWS servicesand applications to ensure security by design. Collaborate with governance and compliance teams to ensure cloudinfrastructure adheres to GxP, HIPAA, and GDPR standards. Manage AWS Control Tower security guardrails, SCPs (Service Control Policies),and AWS Config rules to enforce compliance. Provide support for audits, risk assessments, and incident investigations.Required Qualifications:Strong understanding of AWS security services (GuardDuty, Security Hub, Macie,Inspector, AWS WAF, etc.). Knowledge of IAM policies, federated identity management (SSO, SAML, andOIDC), and role-based access control (RBAC). Familiarity with SIEM solutions, logging, and monitoring tools (Splunk, ELK, AWSCloudWatch). Understanding of Kubernetes security (EKS) and containerized applicationsecurity practices. Exposure to pharmaceutical data management, clinical research applications, orbioinformatics platformsCollaborative mindset with a passion for continuous learning and improvement Professional & Technical Skills: -Experience with AWS Control Tower, AWS Organizations, and multi-accountstrategies.-Hands-on experience with cloud-native security tools, infrastructure automation,and DevSecOps practices.-Proficiency in scripting and automation (Python, Terraform, Shell, PowerShell).-Experience in regulated environments (pharmaceutical, healthcare, or financialservices) with understanding of GxP, HIPAA, or GDPR compliance.-AWS Security Specialty or Solutions Architect certification (Associate or higher).- Must Have Skills: Proficiency in Cloud Security Architecture and Strong understanding of cloud security principles.- Experience in designing and implementing secure cloud solutions- Knowledge of security frameworks such as ISO 27001 and NIST- Strong problem-solving and analytical skills.- Excellent written and verbal communication, with the ability to explain complexsecurity concepts to non-technical stakeholders. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Cloud Security Architecture-3-5 years of experience in cloud security, with a focus on AWS environments.- This position is based at our Bengaluru office- A 15 year full time education is required Qualification 15 years full time education

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP FI S/4HANA Central Finance Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities:1 Create proof of concepts with respect to functionalities in S/4HANA Central Finance Area 2 Engage with Sales team for client demos in S/4HANA Central Finance Area 3 Work with a team lead to deliver SAP S4 HANA Central Finance Onshore/Offshore 4 Able to handle cross functional teams offshore Onshore for project delivery 5 Assist in estimating the various new deals and prospective clients from SAP S4 Central Finance perspective Technical Experience :1 12 years of experience in SAP FI/CO including SAP S/4 HANA Finance 2 3 implementation projects experience with project experience in S/4HANA Training, User end experience do not count 3 1 implementation projects experience with project experience in S/4HANA Central Finance Training, User end experience do not count 4 Good Presentation and communication skills 5 Stakeholder management Onsite/Offshore with experience to work with global clients 6 Good analytical and problem-solving skills Professional Attributes :1Excellent verbal and written communication skills are required 2Flexibility to work and meet the project timelines 3Ability to work under pressure 4Must be good in problem-solving skills and identify solutions based on written procedures/guidelines 5Needs to have good analytical and presentation skills. Educational Qualification:1Education:CA, CMA, MBA - Finance PG MBA, MCom Qualification 15 years full time education

Project Role : Technology Delivery Lead Project Role Description : Manages the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Proactively support sales through innovative solutions and delivery excellence. Must have skills : SAP Document and Reporting Compliance Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities:1.Deep business process functional expertise. Developing E2E business process, understanding the country specific statutory requirement, flow documentation based on discussion with business and requirement analysis. 2.Good team player and be able to lead a team to deliver activities efficiently and effectively. 3.Able to handle cross functional teams communication / co-ordination.4.Assist the Leads to solution prospective responses to Proposals in SAP DRC.5.Lead on innovation opportunities and build new SAP DRC solutions. Technical Experience:1.Minimum 2 E2E implementation projects exp in S/4HANA Accounting and good Finance functional expertise with 11-12 years of functional experience. 2.Should have understanding of E2E Finance business processes, Business process analysis and study Gap Identification, Business Blueprint, Process Mapping, Configuration, Functional and Technical Specifications Document, Test Case Document, Training Presentation, Conf Guide and User Manual.3.Good understanding of Document & Reporting Compliance (DRC) and hands on experience in E2E implementation of DRC Statutory Reports /E-Invoicing.4.Exposure to Localization or Country Specific Solutions-E-Invoicing/Taxation and well- versed with taxation scenarios.5.Experience in DRC Report extensibility is an added advantage.6.Testing the system and its extensions or modifications7.Experience and knowledge in Taxes on Sales/Purchases; Withholding taxation, Month end process is must.8.Knowledge on Integration with other 3rd party taxation tools / engines will be an advantage.9.SAP S/4 HANA certified will be an added advantage. Professional Attributes:Good Communication skills Qualification 15 years full time education

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SAP Governance Risk and Compliance (SAP GRC) Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will be at the forefront of implementing and delivering Security Services projects. Your typical day will involve coordinating with various teams to ensure the successful execution of projects, utilizing our global delivery capabilities, including methods, tools, training, and assets. You will engage with stakeholders to align project goals with organizational objectives, ensuring that security measures are effectively integrated into all aspects of the project lifecycle. Your role will also require you to analyze project progress and make necessary adjustments to meet deadlines and quality standards, fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate training sessions to enhance team capabilities and knowledge sharing.- Monitor project performance metrics and implement improvements as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Governance Risk and Compliance (SAP GRC).- Strong understanding of risk management frameworks and compliance standards.- Experience with security assessment tools and methodologies.- Ability to develop and implement security policies and procedures.- Familiarity with audit processes and regulatory requirements. Additional Information:- The candidate should have minimum 15 years of experience in SAP Governance Risk and Compliance (SAP GRC).- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : Managed Cloud Security Services Good to have skills : Security Information and Event Management (SIEM), Incident Management, Delivery & Service ManagemMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Security Delivery Lead, you will lead the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). A typical day involves overseeing project implementation and ensuring successful delivery of security services. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the implementation and delivery of Security Services projects- Leverage global delivery capability for successful project execution- Ensure adherence to project timelines and quality standards Professional & Technical Skills: - Must To Have Skills: Proficiency in Managed Cloud Security Services- Good To Have Skills: Experience with Incident Management- Strong understanding of security protocols and best practices- Knowledge of Security Information and Event Management (SIEM) systems- Experience in managing security incidents and response procedures Additional Information:- The candidate should have a minimum of 7.5 years of experience in Managed Cloud Security Services- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Security Delivery Lead Project Role Description : Leads the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Must have skills : SailPoint IdentityIQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education and relevent certification is required Summary :As a Security Delivery Lead, you will lead the implementation and delivery of Security Services projects, leveraging our global delivery capability (method, tools, training, assets). Roles & Responsibilities:- Expected to be an SME.- Lead the implementation and delivery of Security Services projects using SailPoint IdentityIQ.- Collaborate with cross-functional teams to ensure successful project delivery and client satisfaction.- Leverage our global delivery capability, including method, tools, training, and assets, to ensure successful project delivery.- Provide technical leadership and guidance to team members, ensuring adherence to best practices and standards.- Develop and maintain strong relationships with clients, ensuring their needs are met and expectations are exceeded. Professional & Technical Skills: - 8+ years of experience in the support and troubleshooting of SailPoint IIQ products.- Experience in Java & BeanShell programming to develop SailPoint IIQ integrations.- Experience in identity lifecycle management concepts and implementations - Joiner/Mover/Leaver, including role-based access provisioning.- Ability to understand business impact and requirements and translate them into system security architecture and engineering design.- Experience with access reviews and re-certifications.- Experience in SailPoint Enhancement activities & should be able to make changes in the code.- Ability to set up applications, aggregations, and tasks- Should have strong background with Java, Unix and SQL commands- Should have good understanding of scripting to automate tasks- Should be able to work on Application onboarding tasks.- Development & Implementation experience is a must- Practical knowledge and experience with Identity Management technologies- Knowledge of business process analysis and data Analysis- Must Have Skills: Experience with SailPoint IdentityIQ.- Good To Have Skills: Experience with Identity Access Management (IAM).- Strong understanding of security services and best practices.- Experience leading and managing teams in a project delivery environment.- Excellent communication and interpersonal skills.- Ability to work effectively in a fast-paced, dynamic environment. Additional Information:- The candidate should have a minimum of 5 years of experience in SailPoint IdentityIQ.- This position is based at our Bengaluru office.- A 15 years full time education and relevant certification is required. Qualification 15 years full time education and relevent certification is required